Target Mock Interview
Practice 30 Target interview questions covering guest service, retail operations, and team leadership.
Question 29 of 30
How would you handle an unruly customer?
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
In a service-focused job like a retail position at Target, you will likely encounter customers who make your job less than pleasant. In retail, it's important to maintain a cheerful, calm demeanor even when dealing with angry or frustrated customers. Describe any experience you have dealing with unruly customers or talk about how you imagine you would deal with a negative customer experience.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."
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