How well do you handle customer complaints?

"When I worked at my former retail job, we often had customers who were upset or dissatisfied with corporate policy or garment construction -- that's just part of working retail! It was hard to deal with upset customers at first, but then I started to understand that most of the time, angry customers have good intentions when they have a complaint like that. I always try to listen to and repeat the complaint so I know I understand it, and then take any steps I can to fix the problem. If I can't fix the problem, then I worked with my manager to come up with a solution that made the customer happy. I believe there's always a way to make a bad situation better, even if the mistake can't be totally undone."