TAL Mock Interview
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Question 27 of 30
How do you handle communicating bad news to a fellow worker or subordinate?
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Ryan Brown created and launched MockQuestions in 2008.
One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise and professional manner.
Ryan Brown created and launched MockQuestions in 2008.
"I believe no one enjoys sharing bad news with a co-worker, but I do have experience in doing so. When this type of task is required, I make sure, first, to practice empathy. Truth is always key, so I will be honest and clear when sharing the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons. It's best they know so that they can learn from the experience."
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Anonymous Answer
First of all, I need to settle my emotions first. Only when I am calm can I deliver the news in a peaceful manner. If the topic is sensitive, I would ask my coworker to catch up one-on-one. I wouldn't sugarcoat the topic, but I would make sure that I showed empathy. I would close off by asking them how do they feel about the situation, and I would let them know that I'm here if they ever need me.
Rachelle's Feedback
Excellent! It seems like you would be very thoughtful and sensitive in this type of situation. The idea of settling your emotions first shows wisdom and self-awareness.
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