T-Mobile Mock Interview
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Question 12 of 40
We work hard to keep a harmonious workplace culture at T-Mobile. Have you ever had a conflict with a manager? How did you resolve it?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The question serves two primary purposes. The interviewer would like to know how you react in conflict situations and how effective your mediation and communication skills are. They are also interested in learning more about the context of the example you offer and whether you have perceivable issues with those in positions of authority. The interviewer will focus on what you perceive to be a conflict, how you resolved such situations, and how strong your nondefensive communication skills are.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"Nobody enjoys conflict in the workplace; however, I have experienced it before. In my previous position, there was a miscommunication with my manager related to my work schedule. He accidentally scheduled me on an approved requested day off. When we discussed it, he was defensive at first, but I kept asking questions until he recognized he had made an honest mistake. I am a firm believer that, with mutual respect, conflicts can resolve rather quickly. Ask questions first, and react when you have the answers."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I pride myself on my ability to maintain a harmonious relationship with my leaders. The few times my relationship with a supervisor wasn't amazing, I made a lot of effort to adapt, including trying to understand what the supervisor values most and delivering it, making sure to keep my cool at all times, trying to anticipate their needs and adapt to preferences, and also taking every possible leadership opportunity to show my worth."
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