"Transparency is key for T-Mobile's success because it ensures customers' trust; every day, various organizations and entities ask Internet and telecommunications providers to release information about their users. Since mobile phone and Internet users worldwide entrust a huge amount of sensitive and personal information to their service providers, understanding who might be requesting that information can be a huge step in consumers' protecting their private data. It's also common, in legal investigations, for phone records to be subpoenaed. I think context is important in such situations to assure their customers that T-Mobile is acting with integrity and according to their code of conduct."

"Various organizations and agencies regularly seek to obtain customer data from devices as well as from Internet and telecommunications companies. These requests have prompted a critical and public debate about the scope and scale of - particularly government - access to users' information. For T-Mobile to be transparent in disclosing the types of requests it receives adds to that dialogue and provides important historical information for the continued analysis of this trend."