T-Mobile Mock Interview

Practice 40 T-Mobile interview questions covering customer service, wireless technology, and the Un-carrier approach.

Question 5 of 40

At T-Mobile, we pride ourselves on being the un-carrier. Tell me a little about your knowledge of this concept.

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Kevin Downey
Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

T-Mobile launched its un-carrier marketing campaign back in 2013. It was initially a rebranding of their contract-free simple choice plan. Today, they define their un-carrier trademark as how they differentiate themselves from other cell phone companies. From reinventing their customer service by getting rid of automated systems and relieving their customers' pain points to how they define their 100% customer commitment. "We set out to change the game, and the results speak for themselves. See the moves that got us to where we are today. We set out to relieve our customers' pain points and ended up changing the wireless industry for good. We changed wireless for our customers. We radically reinvented best-in-class, personalized support from T-Mobile experts when needed. Relive the revolution. One Un-carrier move at a time."

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