T-Mobile Mock Interview
Practice 40 T-Mobile interview questions covering customer service, wireless technology, and the Un-carrier approach.
Question 21 of 40
If we hired you today, what would you accomplish first?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
When starting a new position, it is essential to align your goals with the company's big picture. Your primary focus should be getting up to speed in learning everything you can about the practices, systems, processes, and your teams. You want to focus on earning the trust of your customers and coworkers while building relationships. You want to lay a foundation for your success before you contribute in larger ways. After starting, you will set goals to make a positive impact after being hired. But you cannot do that without understanding the smartest way of going about it. You want to work smarter, not work harder. Assure your interviewer that you will learn everything you can while building relations with and earning the trust of your teams. Express that you look forward to giving it your all and performing at your best.
"My priority would be soaking up as much information about T-Mobile's culture, processes, and KPIs as possible. I'd embark on a 'listening tour' to engage in deep conversation with my team and with my colleagues to discover the greatest current needs and how to prioritize them based on company goals for the quarter. Overall, I would strive to meet or exceed all KPIs for the business quarter as efficiently as possible."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"If hired today, I would start by learning everything I could about the way things are done and why. I would build relationships with every member of the team and identify what they've built or contributed to. Then, with a strong foundation to build off of, I'd start analyzing all quantifiable data from the last month, quarter, and year to identify any challenges and set a plan to address them. I'd also look for team and company strengths to capitalize on or expand them to increase the company's bottom line. Overall, I'd be looking for patterns to help me make an immediate contribution to the team and the organization."
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