T-Mobile Mock Interview
Practice 40 T-Mobile interview questions covering customer service, wireless technology, and the Un-carrier approach.
Question 7 of 40
Tell us about a time you found a better way of doing something at work.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your interviewer wants to know what type of innovation you may bring to their teams. They also ask this question to determine if you aim to support the company in any way you can and keep your eye on the big picture. "Through innovation and a constant eye on emerging trends, we can better deliver on both the current and future needs of our customers, while never losing sight of our commitment to responsible business practices." Someone investing in the company they work for considers themselves a stakeholder and aims to support their team will typically go above and beyond the status quo. Show your interviewer how well you stack up compared to the other candidates competing for this opportunity.
"During college, I completed a few jobs for friends with small business requirements. One client was looking for a solution to manage contacts and client information as he was using only a manual spreadsheet. I researched appropriate CMS platforms and advised him on what I thought would best suit his needs. I then went through a mapping process to understand what he needed the software to do. I customized fields, which required basic coding skills, and provided process guides for how he should best use the software going forward."
"Not too long ago, I had to do a company-wide Windows 10 installation for one of our clients. I planned the installation with my team; we briefed all 50 employees on what to expect during the installation and how long we expected the installation to take. The project ran seamlessly, and I believe this was because we communicated so clearly along the way with all parties."
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