T-Mobile Mock Interview
Practice 40 T-Mobile interview questions covering customer service, wireless technology, and the Un-carrier approach.
Question 34 of 40
Tell me about a time you went above and beyond for a customer.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question serves as a test of how "customer-obsessed" you are. Your interviewer is trying to assess your professionalism, emotional intelligence, and empathy when dealing with customers. T-Mobile states their "success relies on the trust of our customers, and one another. We strive to earn it every day through uncompromising ethical conduct." Give a specific example of a time you went above and beyond assisting a customer. If you can, express that going above and beyond is your standard.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"At my current job, I discussed our product line with a customer at length. At a certain point, they were happy with my service and asked if we could deliver the products they purchased to their home, and even though it wasn't common practice, I arranged it. Then they left their cell phone by accident, got into a cab, and left. Luckily, I had their address, so I got in my car and drove to their residence. I pulled up to their house right as they were getting out of their cab and handed them their phone. I don't know if they were a T-Mobile customer or not. But I think it would be funny if they were."
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