When answering this question be sure to talk about what you hope for yourself for the future and how that can fit into what the company is looking for from you long term.
"Over time, I would like to grow my experience to include being the quality control manager for multiple sites. I am hoping to expand my education to also include a Project Management certificate so that I can offer more to my employer."
Being able to prioritize and manage multiple urgent needs at once is a really important skill. Show the interviewer you are capable of doing this by talking about how you manage your day.
"My way of prioritizing my work will include starting each day with a full review of production needs. I will review which tasks, when left undone, will cost the company the most in losses. The bottom line is always the priority. From there, I move down the list and manage my day."
During your interview process, have you noticed any potential changes that could be made to increase the company's productivity? This is a great time to talk about what you would like to see as a QC Manager. Beware of not cutting the company down but do make some suggestions in a respectful manner.
"After our first interview I went home and took note of some of the activity that I saw on the production line during the tour. One way that I would like to make a difference is by creating a team environment with the production workers. Many safety issues are resolved simply by creating a stronger teamwork based environment. That is certainly one way that I could quickly make an impact if hired."
Being in a management role also means that you will sometimes need to give feedback, ask someone to work harder or even terminate someone's employment. It's important that the hiring manager know that you are comfortable with awkward or difficult conversations. Give an example of a time when you had to ask someone to deliver higher quality work.
"One time that I can recall would be when one of my team leads was not paying the close attention to her teams performance as I came to expect from her. I had to sit her down and started by asking her if there was a concern or a reason why she was less attentive to her job. She admitted to some personal issues she was having. I directed her to some resources from our HR department and then we made a plan for a follow up conversation a week from that date. Her performance improved greatly. I am absolutely comfortable in having difficult conversations and delivering feedback to my team."
If you have been the only QC Manager for some time, you may need to think of an example from earlier in your career. Think of a time when you had a suggestion and it was received well. Keep the answer light and positive.
"Earlier on in my career, I saw an opportunity for production to go even smoother. We were just starting to utilize a new program and some staff weren't catching onto the technology. I suggested to my QC Manager at the time that we do a lunch and learn meeting to train everyone on a few shortcuts. He implemented the idea and it worked very well."
This is the time to talk a bit about what you feel you could uniquely bring to the job if you were the successful candidate.
"I've been told by previous employers and colleagues that I am really great at giving and receiving feedback. I feel that my greatest strength is in my ability to create an environment where everyone works very openly with each other. A happy team is a productive team."
Chances are, you have the experience the hiring manager is looking for - otherwise, you wouldn't be in the interview. The hiring manager wants to know in a bit more detail, where you bring the experience from.
"I have just over 5 years' experience as a Quality Control Manager. My first management role was with XYZ Company and I was there for about 1 year. With ABC Company, I was given the opportunity for a bigger role, larger team and more lucrative salary. I've been QC Manager there for the past 4 years."
Being a QC Manager can be a stressful job at times. Tell the hiring manager what you do to manage stress. You want to avoid saying that you never get stressed out since that sounds nearly impossible. Give an example if you have one.
"After being in this line of work for some time, I am accustomed to the stress that it brings. When I do feel like I am stressed or experience a large volume of roadblocks, I will step back and ask the opinion of one of my team members. Perhaps they have an idea or can think of a solution that I may be missing. The brainstorm can often be enough to settle things and helps me to re-adjust my thinking."
Have you been complimented on your organization and time management? Perhaps you have a personal system to keep yourself on track during the day? Rather than simply answering 'Yes', be sure to give a brief explanation.
"I am very good with managing my time. When I begin my day, I am sure to map out my tasks and ensure that I have all of the tools and resources at my fingertips. In my previous reviews, my supervisor was very complimentary of my time management skills."
It's always a great idea to go into the job interview knowing what the job description is. The hiring manager would really like to know that what you understand to be the position requirements truly do match the skills that you bring.
"The key duties of a QC Manager include ensuring that the company's products meet acceptable quality standards. In the past, I have also taken on some administration work. As a QC Manager, I need to ensure that your production and manufacturing lines are performing efficiently. I am also to manage a team and be the liaison between yourself and the production departments."
When you answer this questions, it is really important to show an interest in both the company and the job description.
"I would love to continue my career in a management role because QC is what I do best. I have a natural ability to problem solve and analyze. Working for your company in this QC Manager role would be a great match for my skills and desire for growth."
It is best to highlight your strongest skills when answering this question. What makes you a stand out candidate? Be sure to ask the interviewer if they have any hesitations when it comes to your qualifications.
"I feel that you should choose me as your successful candidate because I bring a strong work history in QC. I am ambitious and have completed my Bachelor's degree in Engineering. After sitting down with me for an interview, is there any reason why you wouldn't see me as the best fit for your company? I would be happy to clarify anything further for you."
What has been your biggest 'win' in your career? Perhaps you have won an award or were recognized for a job very well done. Be sure to talk about yourself in a positive way and end with a qualifying statement.
"My biggest career accomplishment was when I was recognized for being the 'QC Manager of the Year'. I had perfect work attendance and increased profitability by 14% in my first year; a company record. I would love to have the opportunity to do the same for your organization."
Be sure to clearly explain what you believe destructive testing to be. What are the common benefits of this type of testing? The clearer and more concise you can be when answering this question - the better.
"Destructive testing is a method of breaking down your material or product in order to find out if the quality can withstand the extremes that the end user is expecting. The benefits of destructive testing include the ability to identify the properties of your product and predict the nature of how your product will/would break down once in the hands of the end user."
In the company's job posting they likely talked about the "problem" that they would like solved. That should always be your focus when answering a question like this.
When referring to previous jobs, be sure not to go too far back into your work history. Also, avoid giving examples of jobs that may not even be listed on your resume as this will simply confuse the interviewer.
"Throughout the years and jobs, I can confidently say that relatable skills picked up along the way would include attention to detail, ability to multi-task and speedy decision making under pressure."
Hiring managers like to know that they are hiring someone who is interested in them as well. Have you researched their organization prior to applying? What were some of the stand-out features of this employer?
"I have researched your company website and online presence. You have a great amount of positive employee reviews on glassdoor.com and I feel that your company culture would really fit what I am looking for. You take pride in your work and your customers stay with you long term. From what I have seen so far, I would be more than happy to work for your company."
When you answer this question be sure to give an example but be careful not to give away any trade secrets and do not risk speaking poorly of your previous place of employment.
"Last January, while working for ABC Company, I was alerted to a technical issue that was quite serious. If left untouched, it would have shut down production and cost the company millions of dollars to fix. I was able to very briefly pause production and have the technical team fix the risk before anyone was injured and before funds were wasted. Risks are always discovered in this line of work and I am always sure to put safety, and the bottom line, first."
This is a good time to be more specific than your resume allows. Describe further some of the types of companies and products you have worked with.
"In the 8 years that I have been working in quality control, I have worked for ABC Company, XYZ Company and 123 Company. All three of these organizations were focused on the manufacturing of valves and automators. I have lead a team of up to 30 production workers."
When answering this question be sure to include what you are working on in regards to your job performance and then end on a positive note. You do not want to make your 'greatest weakness' something critical. Keep it somewhat light and positive.
"In my performance reviews with my previous manager, one of the things we discussed was for me to strengthen my knowledge in Excel. I have since enrolled in a night course which will be complete mid-September."
Have you researched what this company offers? You should always know, before your interview, what the organization stands for, what their culture is like and something about them that that stands out to you.
"My ideal company is one that truly appreciates the hard work that their employees deliver every day. I am also looking for a work environment that encourages continued education efforts and internal promotions. From the research I have done, I see that you promote from within whenever possible. Also, I read that you have a tuition reimbursement program. That's really interesting and I would love to hear more about that."
Detailed records are an important part of your role as a QC Manager. Be sure to discuss the importance and any extra steps you take to ensure the accuracy and safety of the records.
"Keeping detailed records of my inspections is an incredibly important part of my position as a QA Manager. My whole career, the safety of my team and the good of the company relies on my accuracy and integrity in reporting."
Walking the hiring manager through a typical day will help them to know that you truly do understand what your day to day job function would be if you were given the opportunity.
"In a typical day, I would begin by reviewing any incident reports from the evening prior. Addressing any safety issues would be my primary concern. Secondly, I would call a quick meeting with my production team leads. Analyzing production numbers and taking care of technical issues would come next. The remainder of my day would be between the office and the production floor."
If you are newer to the specific industry, be sure to do a lot of research prior to your interview. You should be able to give a specific answer and/or refer to an industry association. Show the hiring manager that you have done your research.
"I am quite familiar with the regulations specific to this industry. Product Liability was my strongest focus during my studies and I am up to speed on the new regulations set out by the FDA and EPA."
Think of a time when you made a major decision. How many people did your decision affect? Was your decision attached to a financial loss or gain?
"One major decision that I made recently in my career was to terminate all of our under performing employees. We had experienced a loss in revenue due to many unnecessary recalls that were attached to human error. Many of these employees had been with us for a long time. Unfortunately,; safety, revenue and productivity come first in our industry and we had to replace these staff members. Once the new employees were trained, we saw an immediate increase in revenue."
Consistency is key as a Quality Control Manager. What programs or forms do you utilize in order to stay organized and consistent? Finish your answer with a qualifying statement.
"My inspections are always the same because I perform them with my head, using logic, rather than my feelings. I have very good inspection templates and the guidelines are always the same. In my previous position I was often complimented after an inspection report on how consistent I am across the board. I definitely take pride in that."
A quality control manager is responsible for making sure that all products meet the required standards before they are released to the consumer. Every company sets their own standards in terms of quality and efficiency of their products or services. It is then the responsibility of the quality control manager to put the product through a variety of tests. It is given the okay to be launched only if every requirement is met. As part of their job, quality control managers liaise between production departments and management and they also work on devising techniques and strategies to improve manufacturing processes to improve the quality of the goods.
A bachelors degree in business, engineering or a science-related field is the minimum qualification necessary for anyone looking to work as a quality control manager. Advanced education or completing a specialty course in a particular industry can help you get higher paying jobs in the industry of your choice. As a quality control manager, you must also be familiar with the industry that you wish to work in. Completing an internship under an experienced quality control manager will help you get valuable on the job experience which is the best way to learn the finer nuances of the job.
At your interview for a quality control manager position, it is important to emphasize your attention to detail and your ability to set and achieve high quality standards. Give concrete examples of how you achieved results in your earlier experience as a quality control manager or even while interning. Familiarize yourself with likely questions by going through quality control manager mock interview questions. Practicing answers to commonly asked questions will boost your confidence and your chances of bagging the job.