Tell us about a time you failed. Describe what happened, your approach, and the outcome.
This question is aimed at whether you have taken ownership of your setbacks, learned what you could from them, and taken what you learned to ensure you didn't repeat the same mistakes, increasing your likelihood of success in the future. HireVue's assessment model classifies a novice as someone who "fails to take ownership of their performance," someone with an intermediate skill level as someone who "holds themself accountable for their setbacks while identifying and admitting to their weaknesses, limitations needed adjustments, and mistakes." Whereas an expert they describe as someone who "holds self and others accountable for making principled decisions evaluates the impact of their work to improve future delivery."
HireVue states that they have the ability to adapt assessment interviews to specific company cultures, which helps them distinguish the most suitable candidates for the company's objectives and culture. Admitting to, and taking ownership of your failures or setbacks takes integrity. One of RBCs Vision & Values, is their value of "Integrity--We hold ourselves to the highest standards to build trust. Be respectful, transparent and fair in all relationships. Stand up for what we believe; speak with candour; constructively challenge. Build trust of clients, colleagues and community partners by listening to and understanding their interests and needs."
With this question, HireVue would categorize a novice as someone who "dismisses the importance of their responsibilities and fails to take ownership of their performance." They'd classify someone with an intermediate skill level as someone who "holds themself accountable for their setbacks while identifying and admitting to their weaknesses, limitations needed adjustments, and mistakes." Whereas an expert "holds self and others accountable for making principled decisions, evaluates the impact of their work to improve future delivery."
"I was trying to help some first-time home buyers get approved for a mortgage, but they were struggling to gather the funds for the deposit they needed for the house. I felt overly confident in my ability to help them and got their hopes up. The first-time homeowners' program conflicted with another grant, and the amount I assured them we could attain came in far below the amount they needed. Eventually, they were able to borrow funds from several familial sources and pulled off the deposit they needed. But I overpromised and underdelivered on my end, and that was a failure. One that I'll never repeat."
