When facing a difficult situation, how do you react? Describe your approach and the course of action you would take.
This question is directed to help the model assess whether you thrive on challenges and are capable of working well under pressure, or if you feel stressed and overwhelmed when working in high-pressure situations. HireVue's rating systems suggest that a novice will be more likely to suffer from task paralysis and procrastination, not reacting quickly in time-sensitive situations, and being afraid of making the wrong choice. Whereas, an expert will exhibit resourcefulness and decisiveness, making informed decisions and taking calculated risks.
RBC advertises that they are offering meaningful work, where you can "solve challenging problems with innovative solutions that have a visible impact. We face some of the most complex problems in the industry and our job is to help solve them. At RBC, we have a strong and capable global team serving our clients, working together to deliver on our strategy, and creating value and growth for our clients, communities and shareholders. We believe in each other and have confidence and trust in the capabilities and intentions of our colleagues. Every employee at RBC is guided by our vision. Always earning the right to be our clients' first choice, and by our values of service, teamwork, responsibility, diversity and integrity."
To succeed in the interview, consistency is key in both your answers and performance. When the HireVue algorithm detects a mismatch between a candidate's non-verbal cues and verbal communication, it may suggest a lack of self-awareness, emotional intelligence, or burnout syndrome, interpreting their body language as their genuine feelings, intentions, and attitudes. It's crucial to present yourself as a confident and seasoned professional. Keep in mind that the hiring manager is your main audience, and ultimately, their opinion is what counts the most.
"Well, anytime I am faced with a difficult situation, I first address any cortisol responses. I objectify the stress, still myself, take a deep breath, and look at what needs to be done, and act. Taking action is key. Sometimes it doesn't matter where you start. Starting anywhere is better than freezing up and deliberating on where to start, while losing valuable time. Any other cortisol responses I have along the way I capitalize on, taking advantage of the energy it has to offer."
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