RBC expects all of their employees to "respect others and treat them fairly. Showing respect for everyone we work with and the clients we serve, treating them fairly and taking personal responsibility for high performance enable us to achieve RBC's strategic goals. By living our values, we show others we honour the trust they place in us - making RBC a great place to work and do business."

Be as brief as possible when delivering your responses and avoid going off on tangents. Employ the STAR method to structure your answers and communicate effectively. Address each answer by first offering the SITUATION involved with your example. Then move into the TASK this situation required. Then share the ACTION you took and the RESULT of your actions. Following this approach will help with your clarity and consistency and satisfy the algorithm's criteria for forwarding your materials on to the recruiter.

"Well, I got into a small disagreement with a coworker when they'd informed a client of our holiday hours with incorrect information. But, they strongly disagreed with me on the facts, speaking with conviction. When I was able to show them the correct hours, they didn't want to admit they were wrong and shrugged it off. But the customer they'd misinformed was likely to show up at our branch when we were closed for the holiday and I suggested they call that client to correct their previous statement, but they at first refused to. I gave them some time to consider it, and was prepared to ask for the customer's info so I could call them when they got on the phone before I could say anything and did the right thing."