How would you handle a situation where your supervisor did not properly communicate information to you?
Communication breakdowns can easily happen in the workplace, especially at a large employer like Procter and Gamble. No matter how you answer the question, your interviewer wants to hear that you can handle a breakdown in communication in a healthy and respectful manner.
"Whenever I have had a supervisor who does not properly communicate with me, I first try to learn their style of communication and emulate it with them. I did this a few years ago with a new manager that joined my current team. I also try to ask a lot of questions and document instructions in writing as much as possible in order to make sure I'm understanding. If hired at Procter and Gamble, communication with my manager would be a top priority from the start."
"I try to be independent and find as many answers as possible on my own. As much as I would love to always work with supervisors who are great communicators, that is not always a realistic ask. I also try to repeat instructions just to verify that I'm hearing and interpreting what my supervisor really wants. I'm the type of person that will join Procter and Gamble with the ability to ask questions for clarification and to take direction easily."
If at all possible, talk to the interviewer about a time when you have handled a supervisor who does not interact with you in a way that you like or that is clear to you. A real-world example that exemplifies your ability to keep lines of communication open and talk things through will go a long way with your interviewer. Make sure to also talk about why communication between you and your supervisor is important and how you will make these lines of communication a priority at Procter and Gamble.
"In college, I had a class that I initially struggled in because of a lack of communication from the professor. Many times, assignment due dates would change, or information was sent out via email, but only to some of the class and not everyone. I asked for a one-on-one meeting with the professor to address my concerns. I was kind and gentle in my approach, but I shared that the lack of communication at times was causing confusion and errors. I gave specific examples so that we could talk through them together. I asked to verify that he had my correct contact information and if there were better ways for me to look for information, whether on a forum or other posting areas. The professor was going through some personal issues and was overwhelmed with his workload. He apologized and committed to providing updates and information in a timely manner and ensuring everyone was on the communications being sent. I think it's always important to address the person directly to better understand what isn't working and how you can work together to solve the problem."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
First, I would review every information provided and what is to be done to be able to ask precise questions that I need and save both of us time.
Marcie's Feedback
Great. Making sure to first look over everything the supervisor has provided/communicated to you is definitely important so you can prepare appropriate questions. Mention too how you would then follow up with the supervisor to get those questions answered. You could also discuss how you would think outside the box and use other resources when appropriate to gather the information you need.