Hillstone Restaurant Group Mock Interview
Master 30 Hillstone Restaurant Group interview questions covering hospitality excellence, culinary standards, and guest service philosophy.
Question 23 of 30
Tell me about the worst dining guest you have ever dealt with, and how you persevered through the situation.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Guests will complain, be nit-picky, snarky, and downright rude. Situations like this are par for the course in the service industry. Luckily, these experiences are not the norm, and you get to choose how you react. Show the interviewer that you are not one to take it personally if a customer is acting out. Discuss a time when you have been in an awkward situation, and how you came out of it unscathed!
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I once had a customer dislike their meal so much that they threw their plate on the floor! It was the oddest experience for me to see a grown adult throw what looked like a tantrum. I politely let him know that we would not char him for his meal but that he was not welcome to stay. His behavior was disturbing to the other guests and likely would have continued to be a bad service through to the end. Do you have a policy at Hillstone Restaurant Group, Inc. for situations where guests are unruly?"
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I once served a table where the boyfriend was planning to propose to his girlfriend over dessert. He came in earlier that day, gave the engagement ring to the kitchen manager, and we prepared for the exciting event. When the proposal came, his girlfriend said, 'no.' I honestly think it was the most awkward situation I have ever witnessed. The girl left, and the guy just sat at the table, expressionless. He wasn't terrible to deal with, but the situation was awful. The manager comped his bill, and we offered him an Uber home, on us. To persevere through this, or any other unsavory moments on the job, I remind myself that the situation isn't forever. I am kind, present solutions, and keep a smile on my face."
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