Tell me about the worst dining guest you have ever dealt with, and how you persevered through the situation.

"I once had a customer dislike their meal so much that they threw their plate on the floor! It was the oddest experience for me to see a grown adult throw what looked like a tantrum. I politely let him know that we would not char him for his meal but that he was not welcome to stay. His behavior was disturbing to the other guests and likely would have continued to be a bad service through to the end. Do you have a policy at Hillstone Restaurant Group, Inc. for situations where guests are unruly?"

"I once served a table where the boyfriend was planning to propose to his girlfriend over dessert. He came in earlier that day, gave the engagement ring to the kitchen manager, and we prepared for the exciting event. When the proposal came, his girlfriend said, 'no.' I honestly think it was the most awkward situation I have ever witnessed. The girl left, and the guy just sat at the table, expressionless. He wasn't terrible to deal with, but the situation was awful. The manager comped his bill, and we offered him an Uber home, on us. To persevere through this, or any other unsavory moments on the job, I remind myself that the situation isn't forever. I am kind, present solutions, and keep a smile on my face."