QUESTION 21 OF 30

What does the word 'hospitality' mean to you?

Hospitality is referring to the exchange between a customer and someone in the service industry. The hospitality industry can include restaurants, resorts, cruise ships, hotels, and even some recreation-based businesses. The interviewer understands what hospitality means, and now they want to see that you know the nuances behind providing excellent levels of hospitality to your guests.

"There is a famous quote by Maya Angelou that says, 'People will forget what you said, forget what you did, but people will never forget how you made them feel.' To me, hospitality is making my dining guests feel comfortable, cared for, and welcomed. They may forget a couple of months down the road what they ate, or which bottle of wine ordered, but they will remember leaving with a smile on their face."

"When a customer is smiling, appears relaxed, and tells me that they are coming back or recommending the restaurant to a friend, I know that I have delivered utmost hospitality. The concept is not only being hospitable but also making people want to have the experience again and again."

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Hillstone Restaurant Group Mock Interview

What does the word 'hospitality' mean to you?

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30 Hillstone Restaurant Group, Inc. Interview Questions & Answers