Hillstone Restaurant Group Mock Interview
Master 30 Hillstone Restaurant Group interview questions covering hospitality excellence, culinary standards, and guest service philosophy.
Question 21 of 30
What does the word 'hospitality' mean to you?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Hospitality is referring to the exchange between a customer and someone in the service industry. The hospitality industry can include restaurants, resorts, cruise ships, hotels, and even some recreation-based businesses. The interviewer understands what hospitality means, and now they want to see that you know the nuances behind providing excellent levels of hospitality to your guests.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"There is a famous quote by Maya Angelou that says, 'People will forget what you said, forget what you did, but people will never forget how you made them feel.' To me, hospitality is making my dining guests feel comfortable, cared for, and welcomed. They may forget a couple of months down the road what they ate, or which bottle of wine ordered, but they will remember leaving with a smile on their face."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When a customer is smiling, appears relaxed, and tells me that they are coming back or recommending the restaurant to a friend, I know that I have delivered utmost hospitality. The concept is not only being hospitable but also making people want to have the experience again and again."
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