Hillstone Restaurant Group Mock Interview

Master 30 Hillstone Restaurant Group interview questions covering hospitality excellence, culinary standards, and guest service philosophy.

Question 3 of 30

In high-end dining, you may come across very discerning customers. How do you handle a picky customer?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

With high-end, fine dining usually comes customers who are very particular about their dining experience. Are you able to brush it off when a customer is extra picky, or do you take the event personally? Assure the interviewer that you can keep professional composure when it comes to demanding customers.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I have spent many years working in the restaurant, hotel, and other customer service based industries. I no longer take it personally when a customer is picky or difficult. I will do my best to make them happy, but I fully understand that you cannot appease everyone."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I handle an extra-choosy customer with utmost care! I listen, and do my best to deliver above their expectations."

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