Hillstone Restaurant Group Mock Interview

Master 30 Hillstone Restaurant Group interview questions covering hospitality excellence, culinary standards, and guest service philosophy.

Question 18 of 30

How would you react if a customer asked to send a $60 steak back, after eating over half of it?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Oh, the woes of working in the service industry! Whether you work at an upscale restaurant or a fast food establishment, you will come across customers now and then, who are difficult to please or take advantage of you or your restaurants' hospitality. Hillstone Restaurant Group, Inc. will likely have procedures in place for situations such as this. You can refer to previous training you received, and discuss with the interviewer how you would react. This question is not the opportunity to go on a tangent about terrible customers. Keep your answer to the point and present your solution.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I come from the school of thought that the guest is always right. This philosophy means that no matter how far into their meal they are - they can send it back. Now, with that said, if the person is a repeat offender I may approach the situation differently. Do you have a policy in place for this type of situation?"

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"If a customer sent back an expensive dish or an inexpensive dish, I would take it back. To me, it is not the price that matters but the nature of the complaint. If the kitchen did not prepare it correctly, if it was cold, underdone, or overdone, that is what we want to know. I believe the only way to get better is to learn from constructive criticism, no matter how frustrating it may be in the moment."

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30Hillstone Restaurant Group, Inc. Interview Questions & Answers

1.What do you feel is the most important characteristic in order to be successful with Hillstone Restaurant Group, Inc.?

2.Have you received any training in formal dining?

3.In high-end dining, you may come across very discerning customers. How do you handle a picky customer?

4.There are many options for you in the fine dining industry. Why do you specifically want to work with Hillstone Restaurant Group, Inc.?

5.You will be required to process expensive customer transactions. Do you consider yourself a trustworthy and honest person?

Hillstone Restaurant Group Mock Interview

How would you react if a customer asked to send a $60 steak back, after eating over half of it?

30Hillstone Restaurant Group, Inc. Interview Questions & Answers

1.What do you feel is the most important characteristic in order to be successful with Hillstone Restaurant Group, Inc.?

2.Have you received any training in formal dining?

3.In high-end dining, you may come across very discerning customers. How do you handle a picky customer?

4.There are many options for you in the fine dining industry. Why do you specifically want to work with Hillstone Restaurant Group, Inc.?

5.You will be required to process expensive customer transactions. Do you consider yourself a trustworthy and honest person?

6.At Hillstone Restaurant Group, Inc. we value our customers and always put them first. Do you agree with the phrase 'The customer is always right'?

7.Tell me about your food safety training or health and safety related certifications.

8.At Hillstone Restaurant Group, Inc., we require background checks on all employees. Will you comply?

9.We will require you to be available on weekends, evenings, and holidays. Is there anything in your schedule hindering your availability?

10.Do you feel that you are currently paid what you are worth?

11.We look for education from WSET (Wine & Spirit Education Trust). How many levels have you completed?

12.Looking at our wine list, what would you suggest as a pairing with our rack of lamb?

13.What does the term, 'a la carte' mean to you?

14.Have you already familiarized yourself with our menu?

15.Have you dined here before? If so, describe your experience.

16.What does it mean to 'romanticize' a menu?

17.How would you respond if a customer wrote a bad review online, regarding your service?

18.How would you react if a customer asked to send a $60 steak back, after eating over half of it?

19.Explain to me, step by step, the proper way to serve wine.

20.Do you consider yourself a 'foodie'? Why or why not?

21.What does the word 'hospitality' mean to you?

22.Which aspect of serving do you dislike the most?

23.Tell me about the worst dining guest you have ever dealt with, and how you persevered through the situation.

24.How would you handle a co-worker who was acting unprofessionally towards our dining guests?

25.Have you ever had a table 'dine and dash'? If so, how did you handle the situation?

26.If Hillstone Restaurant Group, Inc. hired you today, what would you accomplish first?

27.We cannot always predict how busy we will be in our dining room. How do you react to a sudden increase in your workload?

28.When entering a new job, describe how you build relationships with your new coworkers and managers.

29.What is the worst thing a previous manager could say about you?

30.How many days were you absent from work last year?