Hillstone Restaurant Group Mock Interview
Master 30 Hillstone Restaurant Group interview questions covering hospitality excellence, culinary standards, and guest service philosophy.
Question 24 of 30
How would you handle a co-worker who was acting unprofessionally towards our dining guests?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
One difficult workplace situation is when a co-worker is not performing how they should be, yet, you may not be the manager or supervisor. The problem is - do you interfere or do you let it go? Talk to the interviewer about a time when you have been in a position like this, and discuss what you did to remedy the situation.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I once worked with a co-worker who unknowingly rolled her eyes a lot. Customers would be put off, and she wouldn't understand why her tips were so low. I asked her if she was open to receiving feedback, and she agreed. I went on to explain to her that she was an unintentional eye roller. She had no idea! We worked together for a few weeks on it, and she eventually retrained herself to no longer make that expression."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I think it's important to the reputation of the restaurant that everyone, including myself, is held accountable for their behavior. If the restaurant receives a negative review, that can affect my livelihood as well. With that said, if a co-worker were unprofessional, I would discreetly pull them aside to discuss my concern."
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