Hillstone Restaurant Group Mock Interview

Master 30 Hillstone Restaurant Group interview questions covering hospitality excellence, culinary standards, and guest service philosophy.

Question 5 of 30

You will be required to process expensive customer transactions. Do you consider yourself a trustworthy and honest person?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

In the fine dining industry, you could be completing transactions from a few hundred dollars, into the thousands. Can you be trusted with a customers' black American Express card or a 4,000 bottle of wine? Draw on the strength of your references and assure the interviewer that you are a trustworthy and honest employee.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"One of my greatest strengths as an employee is my level of honesty and trustworthiness. I have multiple references who will attest to the fact that I am competent and honest. I have experience handling large amounts of cash and credit card transactions. I have opened bottles of wine worth up to 2,000 and invoices up to 8,000."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I see myself and trustworthy and always honest. My integrity has never been in question, and my most recent manager will be happy to give you a solid reference regarding my reliability and transparent approach in the workplace; whether that be with large cheques or expensive food and beverage items."

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30Hillstone Restaurant Group, Inc. Interview Questions & Answers

1.What do you feel is the most important characteristic in order to be successful with Hillstone Restaurant Group, Inc.?

2.Have you received any training in formal dining?

3.In high-end dining, you may come across very discerning customers. How do you handle a picky customer?

4.There are many options for you in the fine dining industry. Why do you specifically want to work with Hillstone Restaurant Group, Inc.?

5.You will be required to process expensive customer transactions. Do you consider yourself a trustworthy and honest person?

Hillstone Restaurant Group Mock Interview

You will be required to process expensive customer transactions. Do you consider yourself a trustworthy and honest person?

30Hillstone Restaurant Group, Inc. Interview Questions & Answers

1.What do you feel is the most important characteristic in order to be successful with Hillstone Restaurant Group, Inc.?

2.Have you received any training in formal dining?

3.In high-end dining, you may come across very discerning customers. How do you handle a picky customer?

4.There are many options for you in the fine dining industry. Why do you specifically want to work with Hillstone Restaurant Group, Inc.?

5.You will be required to process expensive customer transactions. Do you consider yourself a trustworthy and honest person?

6.At Hillstone Restaurant Group, Inc. we value our customers and always put them first. Do you agree with the phrase 'The customer is always right'?

7.Tell me about your food safety training or health and safety related certifications.

8.At Hillstone Restaurant Group, Inc., we require background checks on all employees. Will you comply?

9.We will require you to be available on weekends, evenings, and holidays. Is there anything in your schedule hindering your availability?

10.Do you feel that you are currently paid what you are worth?

11.We look for education from WSET (Wine & Spirit Education Trust). How many levels have you completed?

12.Looking at our wine list, what would you suggest as a pairing with our rack of lamb?

13.What does the term, 'a la carte' mean to you?

14.Have you already familiarized yourself with our menu?

15.Have you dined here before? If so, describe your experience.

16.What does it mean to 'romanticize' a menu?

17.How would you respond if a customer wrote a bad review online, regarding your service?

18.How would you react if a customer asked to send a $60 steak back, after eating over half of it?

19.Explain to me, step by step, the proper way to serve wine.

20.Do you consider yourself a 'foodie'? Why or why not?

21.What does the word 'hospitality' mean to you?

22.Which aspect of serving do you dislike the most?

23.Tell me about the worst dining guest you have ever dealt with, and how you persevered through the situation.

24.How would you handle a co-worker who was acting unprofessionally towards our dining guests?

25.Have you ever had a table 'dine and dash'? If so, how did you handle the situation?

26.If Hillstone Restaurant Group, Inc. hired you today, what would you accomplish first?

27.We cannot always predict how busy we will be in our dining room. How do you react to a sudden increase in your workload?

28.When entering a new job, describe how you build relationships with your new coworkers and managers.

29.What is the worst thing a previous manager could say about you?

30.How many days were you absent from work last year?