Benefits Specialist Mock Interview

For this question, or one like it, think carefully through what elements of benefits might come into play. You want to include in your answer any information that might be helpful to the employee in their situation. Keep your answer brief, the interviewer doesn't need all of the details but make sure to touch on each of the benefit topics that are relevant.

"Whenever an employee reaches out to me with a benefits question, I take a moment to think through their situation and what benefit offerings they need to know about. In this case, if an employee were pregnant and asking about their vacation time, I would be thinking about FMLA, if they have company-paid Short Term Disability (STD), adding the baby to their insurance after the Qualifying Life Event (QLE), and even how they could use their FSA to pay for any birth expenses. I might even want to ask them if they've confirmed the facility they are planning to deliver at is in-network. I've found employees often don't realize what benefits are available to them and they can't ask questions about benefits they don't know about. So it is my job to share the information with them and to guide them on the right path."