DaVita Mock Interview
Practice 35 DaVita interview questions covering patient care values, clinical scenarios, and teamwork in dialysis environments.
Question 13 of 35
In the healthcare industry, problems arise frequently. When a major problem arises, what is your first reaction?
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Example Answer
Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team.
Perhaps your computer crashes, and you realize you may have just lost all of your hard work, or maybe a deadline is rapidly approaching and you have limited time. Demonstrate to the interviewer that you take a methodical approach to problem-solving rather than reacting impulsively when a problem occurs.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have taught myself to be much calmer with my first reactions when problems arise. Now, I step back and review my options for solving the problem rather than allow myself to become frustrated."
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Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
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Anonymous Answer
When major problems arise, my first reaction is to be calm. I will step back and review my options for solving the problem.
Alexandra's Feedback
Good answer! This shows you remain calm under pressure.
Anonymous Answer
To step back and further assess the situation. This is not the time to panic. Just relax, and you will solve the problem.
Lauren's Feedback
Fantastic response! Keeping calm and logical under pressure is exactly what the interviewer is looking for. I supplemented your answer to include methodology and protocols.
When a major problem arises, my first reaction is to take a step back to assess the situation. There is no need to panic; being proactive versus reactive is the most logical way to address things. My assessment would prioritize tasks that needed to be done and running through all necessary protocols to ensure the issue is addressed correctly and adequately.
Anonymous Answer
Remain calm, take a step back, and focus on solutions.
Rachelle's Feedback
These are smart action steps. Try taking your answer a touch further and offering an example of a time when you needed to react calmly under pressure.
Anonymous Answer
Problems arise almost every day when you work with customers or patients. The first thing that I do is find out what the problems are and the best way to solve the problem. A customer came to me because she could not get her medication and she needed it. I ask the pharmacist if she really needs her medication and why she couldn't get it. The pharmacist explains she does not have any money. I ask the pharmacist how much and I paid for her medication. The patient came back and said thank you, I have cancer and really needed my medication.
Marcie's Feedback
Wow! It was very nice of you to pay for the customer's medication out of your own pocket! But, in reality, you can't do that for everyone. In this case, is there a solution for folks who can't afford their medications? Perhaps you can mention that some pharmaceutical companies, nonprofits, and states offer drug assistance programs for uninsured people. More importantly, focus your answer on how you react initially when a problem occurs. How do you find out what the problem is? Do you listen intently and repeat back what you hear to make sure you're understanding correctly? Do you remain calm and collected? Restructure your answer and talk more about how you react in these kinds of situations. Good job!
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