Crate and Barrel Mock Interview
Practice 30 Crate and Barrel interview questions covering design knowledge, customer service, and retail passion.
Question 4 of 30
At Crate and Barrel we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
At Crate and Barrel, we're confident about the quality of our products and want every purchase to be a great, exciting experience for our customers. If a customer isn't satisfied with a purchase, we do our best to make things right, but sometimes disappointing a customer is unavoidable. Talk to the interviewer about how you would create a positive customer experience out of a situation where they are unable to return an item they are unhappy with.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"A lot of times, customers just want to know that there is good reasoning behind a return policy, so I try to give customers as much information as I can about why we can't accept an ineligible return. If they seem very upset or are a trusted, consistent customer, I usually check in with my manager to see if we can offer them a one-time 'peace offering,' like a small merchandise card or coupon for their next purchase. That way, we stand by our store policy but the customer still leaves the store feeling like they won."
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