QUESTION 4 OF 30

At Crate and Barrel we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

At Crate and Barrel, we're confident about the quality of our products and want every purchase to be a great, exciting experience for our customers. If a customer isn't satisfied with a purchase, we do our best to make things right, but sometimes disappointing a customer is unavoidable. Talk to the interviewer about how you would create a positive customer experience out of a situation where they are unable to return an item they are unhappy with.

"A lot of times, customers just want to know that there is good reasoning behind a return policy, so I try to give customers as much information as I can about why we can't accept an ineligible return. If they seem very upset or are a trusted, consistent customer, I usually check in with my manager to see if we can offer them a one-time 'peace offering,' like a small merchandise card or coupon for their next purchase. That way, we stand by our store policy but the customer still leaves the store feeling like they won."

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Crate and Barrel Mock Interview

At Crate and Barrel we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

Unlock all 30 Crate and Barrel questions

30 Crate and Barrel Interview Questions & Answers