Top 25 Starbucks Interview Questions and Answers

Top
1. Tell me about a time when you had to be a leader. How was the outcome?
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Top Answer
there have been plenty of times when i played basketball there would be plenty of times when the team would be goofing around and i stepped up and let them know that this goofing around is resulting in us not having a smooth practice and they needed to stop messing around so we can have a nice quick practice
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Second Best
In school projects when I had to be the leader the project always got done on time and the group always got a good grade.
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3.
In my prior position I was in charge of coordinating our monthly sales meeting, this particular task included lots of attention to detail and a host-like personality. I had to step up every month and lead my entire team, management and all, so that these meetings went well and everything ran smoothly.
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4.
I worked as an educator for Drama Kids International for three years. I taught 4 groups of 20 kids from ages 4-10 in a classroom of my own. Despite being outnumbered 60 to one, I was able to conduct a constructive classroom environment and the kids adored me and I adored them.
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5.
When I was a volunteer at summer camp and went to playland I made sure Tue kids had fun and were safe.
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6.
In FFA there was a lot of newcomers and I had to take on the role of a leader, help them out with whatever they needed and help them get settled in to there animal pins at the comal county show when our ag teachers had a delay. It turned out great after that my Ag teachers put me in charge every year since and its been about 4 years.
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7.
I often led my relatives carers as to what we could do that day, This was because I could pick up on his mood quite fast and often knew the best way to handle this. I used to brief the carers when they entered the house quickly and then we'd decide what cause of care to take. The outcome was that he was cared for in a respectful way and a way that met his needs.
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8.
In school projects, playing sports, and during my EMT training. During trauma scenarios I had to be the leader an coordinate a team of EMT's with the ultimate goal of providing the highest standard of care to an injured patient. This involved constant communication and a constant flow of information.
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9.
At Old Navy, I led the signage team when our pricing specialist had moved out of town. For one month I helped train a new member of our team and dividing the tasks between them on signage days. The outcome was great, we always met our goal for units per hour.
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10.
I had to be a leader when cleanliness standards were not being met by staff members. I motivated them to work along with me to set the standards higher than there work previoulsy and set up goals and some silly but fun prizes for them as well. I did the dirty work right along side them and then had the staff members score each other. The result was the standards were very much raised and staff members worked better together
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11.
There has been many times when I have been running my store and I see that things are breaking down in the front end, dairy, butcher block, etc. I jump in and make corrective action. Wether it's helping throw frieght, opening an extra til, or getting behind the counter and packaging up fish
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12.
I had the opportunity to be a youth leader where I was responsible for several teens of different ages and backgrounds, and I saw them develop confidence though the different activities.
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13.
Im often a team leader. Girl scouts, teaching volunteers. Clipboard.
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14.
I noticed that the drive thru times were far from ideal. So I took it upon myself to set everyone straight and be a motivator. Its amazing how one person doing their job well sets such an example so quickly.
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15.
I had to be a leader, organizing a school event and the outcome was successful for me because I did most of the work when others did not.
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16.
When the manager had to leave in a emergency I was left in charge of a crew that was new positive re-inforcement and encouraging them kept the crew happy and everything went as good as possible.
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17.
I was always the leader in group projects to make sure everything got done correctly.
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18.
During my job as a counselor, I was forced to lead kids ages 3-10 in activities and it went smooth.
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19.
In my previous job my manager would often go out and leave me in charge of the shop. It was my job to make sure the shop ran smoothly and to arrange lunch time breaks for everyone in order that they started work.
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20.
O once had to lead an direct a group of 4 in health class to put together a presentation on sex and the outcome was great.
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21.
Like I said I managed a gyme for 13 years and was hte leaderfor a very busy gym, the otcome was a 10 percent increase in sales and well trained staff. My students consider me a good leader because I admie they reaxh and lead me so we a re equals.
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22.
At my current job I had to step up and handle the lead position and the outcome was great.
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23.
A few months back, my supervisor was out sick right before a major field trip at work. She called me that morning in a panic that the trip would have to be canceled. I assured her that I would handle it and the trip would go on as planned. I delegated tasks I knew I could not complete alone to my two co-teachers, typed up and distributed permission slips, booked transportation, contacted our destination to confirm, and lead the field trip without a hitch. Many of the parents touched back with me the next morning and commented on how their children could not stop talking about how much fun they had.
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24.
I play for a local ladies team, we had a friendly against a city team and I was chosen to be the captain. My team were not playing as a team and it resulted in us loosing the first half, during half time I had to step up and tell the girls to stop goofing around and where we were going wrong and what we can do to pull the game back. We caught up with the other team in the second half by playing together and communicating it resulted in us winning 3-2.
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25.
In school, when we are put in group, I generally become the leader. By putting group members in positions that played to their strengths, it helps the project succeed.
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26.
I was In charge of weekly cleaning charts at roundtable and I had to assign everyone to a different task and make sure they completed it by the end of the week. It worked out really well but when the first realized there was no punishment for not doing it, people started to slack off.
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27.
In school project when I was the leader. The projects were turned in on time and always got good scores.
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28.
I attended a University for my first year of college where I also played volleyball. We were on a huge winning streak so one day at practice everyone was goofing off, and messing around not taking anything seriously. Coach said that if no one stepped up and took the team into the team room and got everything together then it was not going to be a good week. No one stepped up so I took the lead and even as a freshman people responded to me and it felt really good for everyone to have my back like that.
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29.
As a captain of my ladies soccer team, during practice ladies occasionally would lose focus. I would get their attention and get their head back in the game!
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30.
Partners started to argue on the floor and I had to call a play based on playbook so I can talk to them in the back.
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31.
In a school group project, and I made sure the project was handed in on time and completed to the desired outlines and we received a excellent grade on the project.
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32.
When everyone I worked with at starbucks was having a bad day and customers started coming in and I had to get my partners focused to take care of customers, and we gave great service and I started working on bar from then on.
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2. Why do you feel you will be better suited for this job than the other applicants?
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Top Answer
I feel suited to this job better than other applicants because, I believe that I can multitask at ease when other may struggle with this task and also because I am an very understanding employee and hard working.
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Second Best
I am a people person. Being friendly and smiley is part of who I am and is exactly what this job requires when it comes to keeping customers in content.
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3.
I have many years of experience working with a variety of clients, offering them expert level communication and content management.
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4.
I feel like I would be great for this position because I always have a positive attitude with everyone that I associate myself with and be able to have good work ethic simultaneously.
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5.
I have always admired the enthusiasm staff gave me when I ordered a coffee, tea or a refresher from Starbucks and I feel that my personality and the way Starbucks operates their business would make me a great fit for the organization.
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6.
Through the pressurised roles I have had in Financial Services and Welfare to Work, I have met with people from all walks of life -from the affluent to the homeless. I have developed excellent people skills where I can pitch my communication to all types of customers so that they feel lilke an individual - not just another number. In addition, because I have worked in regulated roles where my mistakes can lead to serious financial detriment to the customer, I have become acutely aware of what should be done to make situation right i. E. See things through the eyes of the customer.
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7.
I already have an experience, eager to learn more. I am a multi-tasker, hard-worker, rriendly who can easily work either alone or as a team in a fast-paced environment.
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8.
I think I would be most suited to this position because I will bring a happy and energetic energy to the place I am very enthusiactic about this job
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9.
I am hard working and a quick learner. I am dedicated to providing the best service to the customers to make sure that they have a pleasant experience here. I have great communication skills that will allow me to provide good service to the customers, I provide great attention to detail so I will be able to follow the policies and procedures exceptionally well.
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10.
I have quite of bit of experience in this kind of setting, and feel i could really benefit your company.
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11.
I can promise you that I will always stay positive. I am a very determined person and always try my best to have everyone around me satisfied with my work ethic.
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12.
I feel like im outgoing, always smiling and could make someones day 10 times better just by talking to them while making their coffee.
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13.
Because i am friendly, out going, enjoy working with people, and work hard to get the job done while making each costumer feel good about their starbucks experience
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14.
My availability, my passion towards starbucks,.
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15.
I love starbucks. I come in here a few times a week. I am always friendly, and out going. I also have experience working with thepublic in various ways.
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16.
I feel i have the experience, ability and drive to do this job better than anyone else.
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17.
I believe I'm suited for this job more than others because I can multi task at ease while other may struggle with this.
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18.
I think I'm best suited for the job because I'm hardworking, friendly, and I really am passionate about working in a fast paced environment where I can brighten someones day.
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19.
Because i'm a very quick learner i'm also very outgoing and friendly.
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20.
My customer service background, and work ethic have been developed to a high standard over the years.
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21.
I believe my passion for this job can help bring a sense of enthusiasm and energy to the team as well as to our customers.
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22.
Something that sets me apart from the rest is my willingness to learn and my determination to succeed.
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23.
I am a very friendly, and driven person. I love to help people and I will do what I can to be the best employee that I can be.
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24.
I think that motivation and consistency is sometimes hard to find and I believe that I have both. I have never worked at a Starbucks but I am willing to take on new tasks and learn from them.
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25.
I believe my work ethic and my ability to multi task, and my overall work performance speaks for itself.
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26.
I am a friendly and a hard worker, who has over a year experience in customer service. I am able to work on my feet and develop new skills and put the into practice.
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27.
I love making the customer happy. I have a great track record with my past experiences which in turn will help me exceed all expectations. Being passionate and building relationsips with employees and customers.
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28.
I am friendly and outgoing, I love helping people so they get the best customer experience. I am also a quick learner and work well under pressure.
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29.
Well, I mean I want this job for the experience over the actual job or money. I want to make a difference and help make peoples mornign or afternoons better and have fun.
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30.
Experience, legendary customer service skills, staff development.
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31.
I do genuinely care about contributing to help to make a difference,
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32.
I am well equipped, got the experience and I am very friendly, fast learner and I can easily adapt into new environment.
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33.
I take pride in my work and am dedicated to customer service. I work well under pressure, take criticism well, and have skills under multitasking and time management.
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34.
I am very hard working and motivated, I always have a smile on my face and I can bring in my great customer service skills.
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35.
I am a hard worker, good listener, and I am punctual.
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36.
9 years experience of customer service and serving customers.
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37.
I believe that I am more determined to do well and I would always be open to learn new things to improve my whorl.
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38.
I have very similar experience from my other job that would put me ahead in experience.
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39.
I am in it for the customer experience while most applicants are looking for a source of income. I am a big win for this company.
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40.
I will be on time everyday, I would bring positive energy and make sure to put a smile on all customers faces.
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41.
I will be on time everyday, I would bring positive energy and make sure to put a smile on all customers faces.
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42.
I have been in this industry all my life.This industry brings out the best in me and this is where I am good at. Your core values and mine are just the same and I am just a perfect fit for this job.
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43.
Because compared to other people I have a happy, friendly, and outgoing personality and I love coffee. This would be a natural fit for me.
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44.
I feel like I would be great for this position because I always have a positive attitude with everyone that I encounter and be able to have good work ethic simultaneously.
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45.
I feel like I would be great for this position because I always have a positive attitude with everyone in the workplace, while simultaneously maintaining a good work ethic.
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46.
I am punctual, positive, and reliable. I am a quick-learner and refuse to give anyone less than my all.
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47.
I have 4 years experience in retail management and a large amount of local knowledge to help in community activities and charity events. I strive of excellence customer service and lead by example so expect my team to follow in my footsteps.
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48.
I have been responsible for many children, including a physically handicapped girl, I need to cook for them, play with them and ensure they are safe. At HM I do inventory, organize things, and assemble things.
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49.
Because I know that my job is to make my supervisors job easier. And I was born for customer service.
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50.
I pay attention to details, and I really think that I can make customers feel comfortable while working quickly and efficiently.
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51.
I bring forth a positive attitude and I have a great work ethic.
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52.
I am a people person. Being positive and friendly is a part of who I am and I feel that is needed for this job to keep customers content.
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53.
I have the years of exp and I know my role very well and I can develop a team quickly.
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54.
I can multitask with ease and being friendly and smiling is just a natural part of me.
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55.
Because I use to work at Starbucks and I know much about the company and loved the environment.
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3. How do you expect to make a difference at Starbucks?
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Top Answer
I hope to bring great customer service and a smiling face, I know that it can make a difference in someones day.
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Second Best
I plan to make a difference by up holding my own beliefs of going above and beyond every single day to be sure that the person I am helping leaves highly satisfied and feels bad if they go anywhere else
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3.
Providing my skills and leadership to spread my knowledge and passion for starbucks.
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4.
I would bring positive attitude, and great customer satisfaction.
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5.
I think it's about making the customer come back. To me, this means that making their experience better than great each time.
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6.
I plan to uphold my belief of bringing a high level of customer service to each and every visitor in the store.
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7.
I would like to eventually become a manager at Starbucks however I would like to start making a difference the moment I walk through the door, Even if it's just being a happy face for a customer to see.
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8.
I always have a smile on my face and enjoy making other peoples day.
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9.
To deliver excellent service by treating each customer as an individual, not just another number; smile and be professional; be efficient.
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10.
By providing quality drinks along with a quality experience. Sometimes going into Starbucks and chatting with the baristas back home is enough to decompress my day and I would like to be that for someone else.
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11.
I hope to bring energy and value to starbucks by delivering frontline customer service and continue its creativity in coffee beverages.
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12.
Chnaging somebodys mood by making them their favorite drink and being cheerful.
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13.
Promote more sales through my guarranted customer satisfaction service maners.
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14.
I expect to add to the great costumer service and be an employeee that can be depended on to do her part and others if they need help.
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15.
Providing my legendary service and spreading my knowledge and drive to everyone around me. Insprie.
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16.
Well, I hope to bring a sense of enthusiasm to the team that can be translated into even better service for our customers.
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17.
I expect to.
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18.
By continuing on with the standards the company has set for themselves in customer service, sales, quality.
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19.
I believe all guests experience should be a good one. I want to be looked at as a friend who provides them with the quality service they deserve.
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20.
By having a friendly attitude and making the customers feel comfortable and wanting to come back.
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21.
I hope to increase customer satisfaction as best as I can.
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22.
By bringing my self motivation and love for life in for others to feed off of a smile goes a long way and can make all the difference in a persons day.
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23.
By makign customers smile and feel important. Asking them about their lives, remembering their names. Trying my best to be a good part of teh team.
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24.
By providing legendary customer to every customer.
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25.
I can make difference by striving for the best. By giving exceptional service to the customer, and by building a good workingrelationship to your coworkers.
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26.
I will bring excellent customer service with a smile on my face.
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27.
I plan to assist customers and make sure they have a good experience with the company.
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28.
By giving good customer service and making sure the customers are satisfied and want to come back.
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29.
By bringing my enthusiasm, willingness to learn and participate I hope to excel at my job attributing to the overall Starbucks mission.
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30.
I expect to make a difference at starbucks because I want to draw in more sales.
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31.
I feel that my personality itself can make a difference at Starbucks, also my creativity and kindness.
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32.
I want to provide the best customer service that will leave customers wanting to come back.
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33.
I expect to brighten up the place with a good attitude and good customer service.
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34.
I expect to bring a friendly and welcoming vibe the Starbucks.
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35.
Because I will enjoy work and serviced work in starbucks.
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36.
By bringing my friendly and outgoing personality to create a good customer experience.
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37.
By bringing my experience and knowledge, combining them with my other skills and personality and providing a great customer service.
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38.
I hope to bring a great energy and brighten peoples day with a great drink.
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39.
I hope to bring energy and value to Starbucks by delivering frontline customer service and continue its creativity in coffee beverages.
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-0%
40.
I plan to make a difference at Starbucks by providing excellent customer service, making sure that the customer leaves satisfied and wanting to return.
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41.
I hope to bring energy, enthusiasm and value by delivering frontline customer service.
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42.
I am by nature a really friendly person. I love making people feel good about themselves and brightening their days!
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43.
I hope to bring great customer service and a smiling face that will hopefull cheer up someones day.
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44.
I hope to bring positivity and energy to starbucks by giving great customer service and making sure every customer leave satisfied.
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45.
I expect to bring a smile everyday. Smiles are contagious and at the same time provide the best customer service possible.
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46.
Build a team that is based on the companys core ideals and grow from those core comps.
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4. Do you prefer working in a team environment or alone?
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Top Answer
It depends on the task at hand. I enjoy collaborating with others -- greater input can lead to more innovative solutions. But some tasks or projects require intense focus, quiet, and solitude.
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93%
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Second Best
Over the years I have definitely learned that it is incredibly important to be independent and stay on task at work, but I also learned that the job is completely faster and more efficiently when everyone communicates and works as a team.
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67%
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-57.1%
3.
I really enjoy both. I definitely enjoy the dynamic of a team environment, however when certain tasks require solitude, I have no problem changing settings.
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67%
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4.
It depends on the task at hand, I love working with others, the greater input more solutions, but some tasks or projects require intense focus quiet and solitude.
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-50%
5.
I prefer working in a team environment. i like making friends and socializing and being personable and having a good time while working.
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50%
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-33.3%
6.
I work better in a team environment. There is so much you can learn from your coworkers and it is always more fun.
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-33.3%
7.
In a team environment.
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-0%
8.
Team enviroment definetly, all of the jobs ive had that i loved were working with others in a teamwork mentality.
+100%
0%
+ / -
-0%
9.
I like work as team, because the power of a team is much bigger than alone. And we can always learn something from other teammates to make us become better. The most important point is we can make more new friends
+50%
0%
+ / -
-0%
10.
Honestly I prefer working with a team. I can only accomplish some much in a day, but with a team behind you anything is possible.
+100%
0%
+ / -
-0%
11.
I like to work in team environement where everyone can coordinate with each other help each other,when working with a team i will not be alone and could learn from others.
+100%
0%
+ / -
-0%
12.
It doesnt actually matter to me. Well,maybe I guess I would choose to work in a team environment because you will get a chance to work with others and know them better.
+100%
0%
+ / -
-0%
13.
Definitely in a team environment.
+100%
0%
+ / -
-0%
14.
I can honestly say I enjoy working both as a team, and independently. I work independently when I'm doing my freelance artwork or I'm working on my comics. But I have also worked as apart of an animation team, and if you've ever worked in animation you know that it requires a lot of talented people working together to get a project done and I'm still very close to those animators I worked with! We are like a family.
+100%
0%
+ / -
-0%
15.
I enjoy working in teams, but I am also very capable of working alone. It depends on the job. Working in teams is great because you can get a lot more done in a shorter amount of time.
+100%
0%
+ / -
-0%
16.
It really depends on the situation, for example when doing my artwork or anything creative like that I prefer working alone. For other things though I love to work in a group, because I think collaborating with other people creates more ideas and can produce a better result than working alone.
+100%
0%
+ / -
-0%
17.
I dont really prefer either. I can work well in both situations. At my previous jobs I often worked in both situations.
+100%
0%
+ / -
-0%
18.
I prefer to work in a team environment so that I am able to not only have my own ideas and opinions, but I can see things from the perspective of others.
+100%
0%
+ / -
-0%
19.
It depends on the task given however working in a team helps to get the job done faster.
+100%
0%
+ / -
-0%
20.
I know how important it is learn to work alone and focus on one task and execuate properly, but I also understand that you can get things done faster with a team. I also appreciate the input of other individuals. Therfore I prefer working with a team.
+100%
0%
+ / -
-0%
21.
I honestly like both, but to be honest there is something about working with other coworkers that makes a job extra enjoyable. However, I do understand that there is a time and place for both types of work.
+100%
0%
+ / -
-0%
22.
I prefer working with a team, although at times you do need to work alone to get some required tasks completed.
+100%
0%
+ / -
-0%
23.
I really enjoy both, I definetly enjoy the atmosphere and achievements of working within a team makes all the team feeling proud of themselfs , also working alone allows you to make sure things are done properly and on time.
+100%
0%
+ / -
-0%
24.
I enjoy working with a team because this gives me a chance to learn from others and ask questions, as well as collaborate with others to reach a goal. I also work well individually on tasks.
+100%
0%
+ / -
-0%
25.
I can work both but prefer to work as a team coz I enjoy working together, helping each other and having fun together.
+50%
0%
+ / -
-0%
26.
I enjoy both, each has their benefits. Some tasks require more than just one person, and it is a great feeling when everything comes together. Other more precise tasks may need to be done alone to get the best result. I think they are both great in their respective situations.
+100%
0%
+ / -
-0%
27.
I prefer working in a team because I love working with other people to get a task done.
+100%
0%
+ / -
-0%
28.
I can work in either but prefer working in a team because two minds think better than one.
+100%
0%
+ / -
-0%
29.
Both depending on what task, I work well alone and get tasks done quickly, I work well in a team as I work quickly and give correct orders and we work together to make the orders.
+100%
0%
+ / -
-0%
30.
It depends upon the situation. I truly enjoy collaborating with co-workers, but when needed, I like to focus on the details to get the job done on time and to the best of my ability.
+100%
0%
+ / -
-0%
31.
I prefer working in a team environment because it gives you the opportunity to improve your leadership skills.
+100%
0%
+ / -
-0%
32.
I prefer working with a team because working alone gets lonely sometimes and I like seeing what accomplishments I and those who work around me have made together instead of just seeing my accomplishments.
+100%
0%
+ / -
-0%
33.
It depends on what the situation calls for. I am very flexible and can work with others and independently.
+100%
0%
+ / -
-0%
34.
I prefer a team environment because of the many ideas and team work that occurs but I do believe that some tasks require more focus concentrated solitude time.
+100%
0%
+ / -
-0%
35.
Team environment, because It is more fast, and effective to work.
+100%
0%
+ / -
-0%
36.
Depends on the task at hand but for the most part I enjoy working with a team.
+100%
0%
+ / -
-0%
37.
I can easily work in either way. I have done it before, I have no trouble doing it again.
+100%
0%
+ / -
-0%
38.
It depends on the event, for work I prefer a team environment so the task could get done faster and more efficient, but some task require more focus, thus thats when working alone is more preferred.
+100%
0%
+ / -
-0%
39.
I like a combination of both. Sometimes the calm of working alone can feel rewarding, but a team environment usually makes things more fun and simple.
+100%
0%
+ / -
-0%
40.
I love working with a team towards a shared goal, but I can also step aside and keep myself on-task when need be.
+100%
0%
+ / -
-0%
41.
It all depends on the task at hand. To be honest I work well in both and have achieved a lot in teams as well as independently.
+100%
0%
+ / -
-0%
42.
Depends on the task at hand. Sometimes a task needs to be completed in a silent and peaceful atmosphere which would result In me doing the task myself while the majority of the time results are achieved by working together as a team.
+100%
0%
+ / -
-0%
43.
It depend on that job, but basically I prefer to work a team environment.
+100%
0%
+ / -
-0%
44.
I enjoy both. I think working in teams is really useful and you can get so much done, but working alone is also okay with me because then you can have more focus on a single task.
+100%
0%
+ / -
-0%
45.
I prefer working in a team environment. There is so much to learn from your co-workers. And they make work fun.
+100%
0%
+ / -
-0%
46.
I like to be independent and give my full attention to tasks to make sure they are completed fully but at the same time I also enjoy working as a part of team. Team works builds confidence and motivation, also putting more heads together brings more solutions and gets the task done faster.
+100%
0%
+ / -
-0%
47.
I really enjoy working in a team environment. It is more fun and as well you can learn from one another.
+100%
0%
+ / -
-0%
48.
It depends on the task at hand, I enjoy working in a team environment and I defiantly think that team work helps create more innovated collaborative ideas but some tasks require intense focus and concentration.
+100%
0%
+ / -
-0%
49.
Depends on the task, certain projects need new ideas from everyone involved to make it great but some need quiet and focus.
+100%
0%
+ / -
-0%
5. How would you deal with an angry customer while you were busy completing tasks?
+53.9%
-52.2%
Top Answer
I would let the customer have the floor, actively listen, and adhere to their needs then try to follow up with them again to make sure their experience with us was a positive one. Then I would return to my tasks.
+100%
100%
+ / -
-75%
Second Best
I would listen to them clearly identify what the issue is and find a solution and make sure the customer leaves happy.
+100%
100%
+ / -
-50%
3.
I would make sure to put the customer first by addressing the customer in a calm and respectful manner, taking appropriate and timely action and following up with the customer to ensure needs are met.
+88.9%
88%
+ / -
-77.8%
4.
I would stop the task at hand and give the customer my full attention. I would offer solutions and if they solution was out of my control I would ask if they wanted to speak with management. My goal would to have the customer leave the store satisfied and that his needs were met.
+80%
75%
+ / -
-60%
5.
I would stop my task and I would give the customer my full attention. I would offer solutions and if it was out of my contra I would as if they wanted to speak with management. My goal would really be for the customer to leave happy and satisfied and that his needs were all met.
+75%
67%
+ / -
-50%
6.
Apologize, explain the situation, and inform the customer that in just a few minutes I will be able to devote my full attention to her.
+66.7%
50%
+ / -
-33.3%
7.
I would stop what i was doing and listen to the costumer then ask how i could resolve the issue, or offer a solution.
+50%
44%
+ / -
-40%
8.
Part of being good at customer service is letting the customer feel that he has the floor. Let him tell you the entire story. Take notes if it is long or involved. Only after the customer has felt like he has said his peace should you attempt to solve his problem. Make sure you are actively listening to what he is saying and what he is not saying. Sometimes you can tell more about what would satisfy a customer by paying attention to what your cus
+45.5%
40%
+ / -
-36.4%
9.
Thank them for raising the complaint, offer them the options that are available towards resolving their problem, and if they don't like it, mention that i am limited in my abilities and if they are interested, they can speak to the manager.
+50%
40%
+ / -
-33.3%
10.
I would ultimately appease the customer and make sure they are treated with respect and get them their order or item as case and best as possible, then proceed to my work knowing that i did a god job helping a customer.
+50%
40%
+ / -
-33.3%
11.
I would tell the customer that i am busy at this moment. if they wait a bit, i will be ready to hear them out or if they like, they can speak to my co-worker about the issue, this is all assuming that the manager/assistant manager isn't in for today.
+44.4%
38%
+ / -
-33.3%
12.
Tell the customer that I would be right over to help him and then I would offer him a free drink.
+50%
33%
+ / -
-25%
13.
I would apologize and thank the customer for bringing the situation to me and then take whatever steps necessary to solve the problem.
+100%
0%
+ / -
-0%
14.
I would calmly talk them through their options to the problem they have, and if they remain unsatisfied, politely tell them to speak to the manager.
+100%
0%
+ / -
-0%
15.
It depends how importnat the other tasks where. If I was sweeping floors for example, I would make the customer a priority. if there were other customers in line and there were other task with them I needed to compelte, I would apoligze to them and assist them as soon as I could without putting off the other sustmers.
+100%
0%
+ / -
-0%
16.
Assure them I would correct the problem in a timely manner.
+50%
0%
+ / -
-0%
17.
Customer first giving them the time the need to figure out how to help them then go back to task at hand.
+100%
0%
+ / -
-0%
18.
Have someone else take over the task at hand and give the customer my full attention ask what the issue is and offer anything within my ability to satisfy them if there is nothing I can do to rectify the issue I would offer to get them someone with more pull within the store to ensure they leave feeling satisfied.
+50%
0%
+ / -
-0%
19.
Try to listen to their problem and see if we can come to a resolution.
+100%
0%
+ / -
-0%
20.
I would listen to his complaints and then try to help him/her to the best of my ability while staying calm, and if I run out of help, direct him/her to my manager.
+100%
0%
+ / -
-0%
21.
Listen to the customer, apologize and offer the best solution.
+100%
0%
+ / -
-0%
22.
I would assist them and try to provide a solution to their problem as soon as possible.
+100%
0%
+ / -
-0%
23.
Firstly listen to the customer, offer them a solution, make sure they are happy with the solution,
+100%
0%
+ / -
-0%
24.
I would stop what I was doing, as the customer for details on their complaint, offer them solutions and ask them to speak with my manager if I was unable to offer them an adequate solution.
+100%
0%
+ / -
-0%
25.
I would listen to what they have to say and I would do whatever they ask of me with a smile on my face and good customer service.
+100%
0%
+ / -
-0%
26.
Ask them to give a min to complete my task ill be with them shortly.
+100%
0%
+ / -
-0%
27.
I would first apologize and than make sure the problem is fixed and that the customer leaves happy.
+100%
0%
+ / -
-0%
28.
Stop and focus on the customer, listen to what they have to say, and apologize and ask what I can do to help them.
+100%
0%
+ / -
-0%
29.
In a nice manner way take my time keeping a positive attitude making sure things settle down until standards are met with.
+100%
0%
+ / -
-0%
30.
First lsiten to his concerns, apologize, solve the problem then thanked the customer.
+100%
0%
+ / -
-0%
31.
Firstly I would focus on the customer and explain that I wanted to try my best to resolved the problem and could they please tell me what the issue was and what they wanted the outocme to be. I would LISTEN to the customer. I would then see if the customers resolution was within my remit. If iot was I would explain what I would do next and within what time frame. I would then stick to this and thank them for their time. Also APOLGISE for how they feel.
+100%
0%
+ / -
-0%
32.
I would address the angry customer first and make sure I can address the problem at hand.
+100%
0%
+ / -
-0%
33.
I would stop what I was doing and attend to the customers needs, ask them what their issue is and help them solve said issue.
+100%
0%
+ / -
-0%
34.
First, stop my work and talk to angry customer, and I realized that why are they angry and what do they want, and apologized customer If I can help them I will help them, but I can not help them, I will ask my manager.
+100%
0%
+ / -
-0%
35.
I would put the customer first and listen to their problem and try to come to a solution.
+100%
0%
+ / -
-0%
36.
Calmly ask whats wrong to fix it or get a manager.
+100%
0%
+ / -
-0%
37.
I would pause what I am doing and give my full attention to the customer. I would listen to him in a calm and respectful manner, and take the appropriate action to send that customer satisfied / happy.
+100%
0%
+ / -
-0%
38.
I would pause the task for the time being, and work out an problem/conflict the customer has.
+100%
0%
+ / -
-0%
39.
I would first see if there was another team member who could finish the tasks that I was working on. Then I would make sure to address the customer in a calm and respectful manner, taking appropriate and timely action and following up with the customer to ensure needs are met.
+100%
0%
+ / -
-0%
40.
Of course I would stop what I was doing to give the customer my full attention. Then I would do whatever is necessary to get that customer to leave happy that day.
+100%
0%
+ / -
-0%
41.
I would put aside what ever task I was doing to give the customer my full undivided attention and ask them respectfully what the matter was and then I would either remake their drink for the or if it was a situation out of my control I would ask them if they wanted to speak to a manager.
+100%
0%
+ / -
-0%
42.
I would make sure to put the customer first by addressing the situation in a calm and respectful manner, taking appropriate action to ensured the customers needs are met.
+100%
0%
+ / -
-0%
43.
I would give the customer full attention and work with them to solve the problem. I would be kind and courteous because you never know what caused someone to be upset.
+100%
0%
+ / -
-0%
44.
Immediately stop my task at hand and give my full attention to the customer.
+100%
0%
+ / -
-0%
45.
I would put down the task at hand and give the customer my full attention. I would offer them all the solutions I knew and if that did not help then I would introduce them to management to solve the problem.
+100%
0%
+ / -
-0%
46.
I would give my full attention to the customer and listen intently and try my best to solve the problem and make sure the customer leaves happy.
+100%
0%
+ / -
-0%
47.
Put the tasks on hold to focus on the customer to make sure they feel heard and that do my best to make sure they leave satisfied.
+100%
0%
+ / -
-0%
6. How would your references describe you?
+53.4%
-52.2%
Top Answer
I think that they would describe me as hard-working, easy to talk to and someone who genuinely cares about the task at hand.
+100%
100%
+ / -
-90%
Second Best
My references would describe me as reliable, hardworking and friendly. And I have always been told I am a very quick learner.
+100%
100%
+ / -
-50%
3.
My references would describe me as a very personable person who completes the task at hand with ease and is very loving and always has a smile on her face.
+100%
100%
+ / -
-50%
4.
If I were them I would have to say... Dilligent, efficient and happy.
+100%
100%
+ / -
-50%
5.
Friendly, reliable, good relationships with customers, trustworthy.
+100%
100%
+ / -
-50%
6.
My references would describe me as a very friendly, outgoing, and punctual person who focuses at whatever task is at hand.
+100%
100%
+ / -
-50%
7.
I think they would describe me as friendly, organized, caring, and well mannered.
+80%
75%
+ / -
-60%
8.
My references would tell you that I'm extremely organized and quick to finish tasks. I also strive to greet and give a pleasant experience to every customer I can.
+75%
67%
+ / -
-50%
9.
Hardworking, motivated and a quick learner.
+75%
67%
+ / -
-50%
10.
My references would decribe me as a hard working individual. my supervisor at wonderland even said I was her
+66.7%
63%
+ / -
-55.6%
11.
Very hard-working, motivated, and focused.
+66.7%
50%
+ / -
-33.3%
12.
My references would describe me as a friendly, helpful, caring individual.
+66.7%
50%
+ / -
-33.3%
13.
Friendly, well organized, hard working.
+50%
33%
+ / -
-25%
14.
Friendly, positive, ethical, dependable.
+100%
0%
+ / -
-0%
15.
Hard-working, responsible, helpful, assertive, and willing to learn new things.
+50%
0%
+ / -
-0%
16.
They would describe me as a friendly, hardworking person.
+100%
0%
+ / -
-0%
17.
My references would describe me as hardworking, friendly and also a team player.
+100%
0%
+ / -
-0%
18.
They would describe me as a self starter, loyal, friendly, a good listener, as well as good at getting the costumer what they need fast and efficiently.
+100%
0%
+ / -
-0%
19.
They would describe me as a hard working individual who tries to make everyone around them happy.
+100%
0%
+ / -
-0%
20.
I think my references would describe my as easy to work with, flexible and open to change.
+100%
0%
+ / -
-0%
21.
That I work hard but that I am a lot of fun I am reliable and always willing to do what isasked of me.
+100%
0%
+ / -
-0%
22.
Outgoing, a go-getter, determined to finish the job.
+100%
0%
+ / -
-0%
23.
Har working, motivated, quick learner and friendly.
+100%
0%
+ / -
-0%
24.
Hardworking, friendly and personable, responsible.
+50%
0%
+ / -
-0%
25.
Fair, honest, hard working, dedicated to serving cuwtomers.
+100%
0%
+ / -
-0%
26.
Punctual, patient, understanding, wise beyond my years and dependable.
+100%
0%
+ / -
-0%
27.
My only referance is my grandma and she would describe me as a fast worker.
+100%
0%
+ / -
-0%
28.
They would describe me as hard working and willing to step out my comfort zone in order to complete my task.
+100%
0%
+ / -
-0%
29.
My references would describe me as friendly, hard-working, easy to get along with.
+100%
0%
+ / -
-0%
30.
A fast learner, hard working, and someone with a good attitude.
+100%
0%
+ / -
-0%
31.
My current supervisor claims I am the "most dynamic" person with whom she has ever worked.
+100%
0%
+ / -
-0%
32.
Diligent, hard working, consistency, communication, very friendly motivated and focus.
+100%
0%
+ / -
-0%
33.
They describe me as people oriented leader, fast learner and mature.
+100%
0%
+ / -
-0%
34.
Hard-working, diligent, happy to try new ways of working/work on projects, excellent with customers, personable, keen attention to detail and professional.
+100%
0%
+ / -
-0%
35.
A nice friends person who enjoys the company of people.
+100%
0%
+ / -
-0%
36.
I am very kindly and hard worker, trying to learn, faithfulness.
+100%
0%
+ / -
-0%
37.
Friendly, Hard working, very outgoing , very determined.
+100%
0%
+ / -
-0%
38.
My references would tell you that I am extremely hard working, a quick learner and someone who genuinely cares about superior customer service.
+100%
0%
+ / -
-0%
39.
They would definitely call me a big softy! I am always smiling even when I am not having a great day. They would say I always bend over backwards for our clients and co-workers.
+100%
0%
+ / -
-0%
40.
They would describe me as hardworking and organized and easy to talk to.
+100%
0%
+ / -
-0%
41.
Probably they would all say that im very mature and responsible and then they would tell you im a very hard worker and reliable.
+100%
0%
+ / -
-0%
42.
As a quick-learner, ambitious, friendly, team player and adaptable.
+100%
0%
+ / -
-0%
43.
They describe me as a patient, friendly, quick learner person.
+100%
0%
+ / -
-0%
44.
They would describe me as committed, punctual, and having great attention to detail.
+100%
0%
+ / -
-0%
45.
They would describe me as an easy going person, who cares about the quality of her work.
+100%
0%
+ / -
-0%
46.
My references would describe me as very organized, reliable, and great with customers.
+100%
0%
+ / -
-0%
47.
Hard working always on time. Friendly and always willing to learn something new.
+100%
0%
+ / -
-0%
48.
Being hardworking and reliable as well as someone who genuinely cares about others happiness.
+100%
0%
+ / -
-0%
49.
Smart, enthusiastic and caring and attentive to details.
+100%
0%
+ / -
-0%
7. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
+56.4%
-49.1%
Top Answer
I prioritized by deadlines and importance.
+90.9%
90%
+ / -
-81.8%
Second Best
Time management makes all the difference if there is something that can be deligated out do so make sure that things that are important to operation of the store are taken care of first and go from there.
+66.7%
60%
+ / -
-50%
3.
I tend to get a lot of schoolwork, but there has never been a time where I handed in incomplete work. I try to manage my time wisely and get the most important work completed first, then do the rest afterwards.
+66.7%
50%
+ / -
-33.3%
4.
When I'm given a list I rewrite it so the items are listed in order of what can I get accomplished along with what the priorities are. There might be a couple of things that I wouldn't be very quick at but if they have to be done then you can't go around them
+50%
40%
+ / -
-33.3%
5.
Not having enough time to complete all tasks was a hallmark of my last position. I made lists in order to arrange tasks by greatest to least importance, and tried to sort my tasks so as to do things in bulk. When sorting by importance, I always tried to keep the customer and company objectives in mind.
+50%
33%
+ / -
-25%
6.
I did the most pressing and most important ones first based on each situation.
+33.3%
20%
+ / -
-16.7%
7.
According to priority. Anything involving a customer takes priority.
+50%
0%
+ / -
-0%
8.
Often I am given tasks throughout the day to complete by the end of my shift. I always prioritize my tasks as to which ones have a deadline and which are of the greatest importance.
+100%
0%
+ / -
-0%
9.
When your in a situation like that you ususally know which need to come fist. Cumters for explamle. They are always number 1 no matter what. even if I dont have enough time, you need to take your personal time to complete them to make sure the job is done. If someone is abailable to help, than ask but dont call them away from their job.
+100%
0%
+ / -
-0%
10.
If it concerned a customers that, ofcourse, came first. The rest would be in order or importance.
+100%
0%
+ / -
-0%
11.
I put everything into the order I knew how to do one better then the others, did the ones I knew how to then figured out how to do the others.
+100%
0%
+ / -
-0%
12.
I usually try to complete all my duties, but if there is a time crush I would prioritize with the most important and impending duties first.
+100%
0%
+ / -
-0%
13.
I put everything in a list of importance and what tasks had to be done first.
+100%
0%
+ / -
-0%
14.
I spoke to manager about what should be done first, what was most important.
+100%
0%
+ / -
-0%
15.
I prioritized tasks, delegates based on people expertise.
+100%
0%
+ / -
-0%
16.
I apply time mangemnt and write down realistic events to acocomplish to I always get it done. We are a teacn and we will do it together faily and happily.
+100%
0%
+ / -
-0%
17.
I always make sure to manage my time wisely so as to meet the deadlines and prioritize things of more important things first.
+100%
0%
+ / -
-0%
18.
Always customer service is first, and next clean the bar, hall.
+100%
0%
+ / -
-0%
19.
I evaluated the most important task and work from there.
+100%
0%
+ / -
-0%
20.
I do the tasks that absolutely need to be finished that day then would work as quickly as I can to finish all other tasks, while still doing them correctly.
+100%
0%
+ / -
-0%
21.
I organized them by deadline and importance. At the end of this semester, I had a Final that required more time than I had scheduled for myself. Luckily it had multiple parts each worth different point values so I started with the largest point values first and worked my way back until I ran out of time.
+100%
0%
+ / -
-0%
22.
During the drama production I`m usually busy from 12pm to 11pm. I prioritize by talking with teachers before hand. When I`m busy I write my due dates in my calendar and look for conflicts, then I decide which is most important.
+100%
0%
+ / -
-0%
23.
By deadline and importance. Sometimes you might have a little wiggle room but I enjoy a good challenge.
+100%
0%
+ / -
-0%
8. How can I trust you not to steal?
+56.4%
-49.1%
Top Answer
I have never stolen anything from anyone in my entire life that may cause me from trouble.
+100%
100%
+ / -
-75%
Second Best
I was always taught not to steal I don't see the point for it when i am trying and working my harest to make my own income, even for commodities, everything i do will be through hard work and dedication stealing is not the answer.
+100%
100%
+ / -
-80%
3.
I have never stolen in my life it's not worth it.
+100%
100%
+ / -
-75%
4.
I wouldn't of been able to hold my job at Albertson's for 8 years if I stole anything, or I'm just a master thief and no one realizes. Plus I make $40k a year, a $2 candy bar isn't a good return
+100%
100%
+ / -
-66.7%
5.
I am a very reliable person I have never stolen anything in my life.
+100%
100%
+ / -
-50%
6.
I feel that if I steal from your company that I am hoping to be apart of, then I am stealing from myself and I would not want to do that.
+100%
100%
+ / -
-50%
7.
I have never stolen anything in my life, that leads to worse things in life, and I would like to live a good life
+75%
67%
+ / -
-50%
8.
Because I never have. I believe it to be bad karma.
+100%
0%
+ / -
-0%
9.
I have a very guilty conscious and strongly believe with treat others the way you want to be treated.
+100%
0%
+ / -
-0%
10.
I have never stolen in my life and tell on myself when I mess up in the smallest of details.
+100%
0%
+ / -
-0%
11.
I was raised to believe that stealing is a crime and strongly believe it to be a crime to this day.
+100%
0%
+ / -
-0%
12.
I believe stealing is bad. And you should work for everything you want in life.
+100%
0%
+ / -
-0%
13.
I was taught making my living through working hard, not the easy way. I would never feed my family with something stolen.
+100%
0%
+ / -
-0%
14.
I have worked in retail for four years and I know how theft can effect the employees and business. The more people steal the less work there is for me and the people around me. I also have a lot of experience with cash handling and have no problems with counting change correctly.
+100%
0%
+ / -
-0%
15.
I have never stolen in my life, nor would I ever. I was raised to believe that it is much more satisfying to earn something through hard work.
+100%
0%
+ / -
-0%
16.
I was taught my whole life not to steal, And to earn money in a honest way by working hard.
+100%
0%
+ / -
-0%
17.
I have never stolen anything and I work very hard for everything I get and I know stealing is never the answer.
+100%
0%
+ / -
-0%
9. What is your best personal trait?
+54.3%
-50.5%
Top Answer
I'm humble but aware of my strengths and weaknesses.
+100%
100%
+ / -
-66.7%
Second Best
I am friendly and really outgoing and I can start conversations out from nothing at all.
+100%
100%
+ / -
-75%
3.
I am a natural born leader. In situations where a leader is necessary I will always confidently rise up and claim the position.
+100%
100%
+ / -
-66.7%
4.
I am a quick learner and I work well under pressure.
+100%
100%
+ / -
-50%
5.
I am very empathetic. I feel for people when they are down and want to help them fix their problems.
+100%
100%
+ / -
-50%
6.
I am very friendly and love to help people
+90%
89%
+ / -
-80%
7.
I am very personable, i have been told by my boss at advising and several people that i am someone people can come up to and have a conversation and not feel intimidated or taken aback, i don't personally see it but i appreciate it none the less another personally trait i have modesty and appreciation.
+83.3%
80%
+ / -
-66.7%
8.
I am dedicated. if there is something i wanted to achieve, i will do whatever it takes to accomplish it such as receiving an interview at this location.
+80%
75%
+ / -
-60%
9.
What is your best personal trait.
+80%
75%
+ / -
-60%
10.
Friendliness. i am very outgoing and really shine in costumer service.
+75%
67%
+ / -
-50%
11.
My best personal trait is I can get along with other easily. this means I can work with co workers well and get along with customers as well.
+75%
67%
+ / -
-50%
12.
My best trait is that I'm very aware of the people around me and their feelings and therefore I care a lot about being a polite and approachable person.
+75%
67%
+ / -
-50%
13.
I'm drama free.
+66.7%
50%
+ / -
-33.3%
14.
I'm a huge people person. I really love to know that I may have made someones day just a little bit better.
+66.7%
50%
+ / -
-33.3%
15.
I'm very friendly.
+66.7%
50%
+ / -
-33.3%
16.
I am kind to people.
+66.7%
50%
+ / -
-33.3%
17.
I care more about people than my desire to be 'right' in a situation.
+66.7%
50%
+ / -
-33.3%
18.
My enthusiasm. I love meeting new people and learning new things.
+100%
0%
+ / -
-0%
19.
I am very aware people and their feelings, so I try be as courteous as possible.
+100%
0%
+ / -
-0%
20.
My general happy vibe would be my best trait. I love making people happy and interacting with pople.
+100%
0%
+ / -
-0%
21.
Friendliness, made lots of friends though serving them.
+100%
0%
+ / -
-0%
22.
I am very nice and sociable so I can make people feel comfortable and respected when they order.
+100%
0%
+ / -
-0%
23.
I am charismatic and enthusiastic. I allow people to feel good about themselves and the work they perform.
+100%
0%
+ / -
-0%
24.
I am an effective communicator with people from all walks of life.
+100%
0%
+ / -
-0%
25.
I am always smiling, even when I am not having the greatest day.
+100%
0%
+ / -
-0%
26.
I am a problem solver. I have an easy time seeing situations from multiple perspectives and can come to solutions easily.
+100%
0%
+ / -
-0%
27.
Friendliness. I am such an outgoing and bubbly person I openly have conversations with everyone and anyone which results in happy customers.
+100%
0%
+ / -
-0%
28.
My best personal trait would be dependable. I have been rewarded in previous jobs for always being on time and showing up for every shift. I am always the person they can call when they need someone to cover a shift even if its at the last minute.
+100%
0%
+ / -
-0%
29.
I am humble but understand my strengths and weaknesses.
+100%
0%
+ / -
-0%
30.
Empathy, I can tell when someone is hurt or in a bad mood, and I want to try to make them feel better.
+100%
0%
+ / -
-0%
10. How well do you handle customer complaints?
+54.4%
-50%
Top Answer
Very well. A customer should never leave dissatisfied. I want to be able to fix anything to give them the legendary service.
+81.8%
80%
+ / -
-72.7%
Second Best
I do my best to solve the problem.
+83.3%
80%
+ / -
-66.7%
3.
Stay calm, try to relate to the customers and see if there are alternatives solutions to their problems.
+66.7%
60%
+ / -
-50%
4.
I think I can handle them very well. I can stay calm in stressful situations and I think the main thing about customer complaints is they want to be heard out. If you listen and they can see that you care. they will leave satisfied.
+66.7%
60%
+ / -
-50%
5.
Considering I have been handling them for the last 5 years, I would say quite well. As long as it isn't something unreasonable, I usally have them leaving highly satisfied.
+66.7%
50%
+ / -
-33.3%
6.
Very well. A customer should never leave dissatisfied. I want to be able to fix anything and give them the legendary service!
+66.7%
50%
+ / -
-33.3%
7.
Very well.. because i want customer leave with a smile and satisfied in my service..
+66.7%
50%
+ / -
-33.3%
8.
I tell my supervisor.
+50%
33%
+ / -
-25%
9.
The customer is always right so I would do everything in my control to make them happy.
+100%
0%
+ / -
-0%
10.
I am very calm and patient. The customer is always right.
+100%
0%
+ / -
-0%
11.
Very well. I want customers to leave with a positive experience.
+100%
0%
+ / -
-0%
12.
I worked in customer service on my campus the entire four years I attended school, and I like to think I handle complaints very well. I listen to the customers complaints seriously, try to work with the customer to fix whatever issues they are having and if necessary get a manager involve. Anything to turn a dissatisfied customer's experience into a positive one!
+100%
0%
+ / -
-0%
13.
I handle them very well. I try my best to make customers happy and comfortable.
+100%
0%
+ / -
-0%
14.
I handle it very well. I try my best to make them happy.
+100%
0%
+ / -
-0%
15.
I have never had a job so I really wouldn't know but i'm guessing I would do pretty well.
+100%
0%
+ / -
-0%
16.
Very well, they are part of any successful business.
+100%
0%
+ / -
-0%
17.
I enjoy problem solving, so when a customer approaches me with a complaint, I like to take it as a challenge.
+100%
0%
+ / -
-0%
18.
Very well. I deal with quite a few every so often. If the customers complaints are out of my ability to resolve, than I make it a priorty to make sure I get the manager.
+100%
0%
+ / -
-0%
19.
I will try to the best of my ability to make sure the customer leaves without any complaints.
+100%
0%
+ / -
-0%
20.
I think I handlle them well. You always give the customer your undivded attention and listen first then offer solutions. I always stay calm and professional.
+100%
0%
+ / -
-0%
21.
Very well. I make sure the customer ends up leaving happy.
+100%
0%
+ / -
-0%
22.
I always try to make sure the customer is happy and do my best to ensure that.
+100%
0%
+ / -
-0%
23.
I listen to the customers, offer them a solution and make sure they are happy before leaving the store.
+100%
0%
+ / -
-0%
24.
Very well. I thrive on customer service and satisfaction.
+100%
0%
+ / -
-0%
25.
Fairly well, I try to appease the complaints and make their experience better as soon as I can.
+100%
0%
+ / -
-0%
26.
Very well I make sure the customer is heard and receives A quality treatment.
+100%
0%
+ / -
-0%
27.
If the customer is angry about beverage, I apologized them and make new beverage or refund it.
+100%
0%
+ / -
-0%
28.
I would listen to what the customer is saying and I would try to figure out what can be the best solution for both the customer and company.
+100%
0%
+ / -
-0%
29.
Very well. I am good at empathizing. I would never let a customer leave the store unhappy.
+100%
0%
+ / -
-0%
30.
Very well, I listen to what the problem is and find ways I can fix it for them.
+100%
0%
+ / -
-0%
31.
Very well. At Burke Williams we deal with customer complaints on a daily basis and usually more than once. Whether it is something very serious or petty such as no clean towels...I always give the customer my undivided attention. It is important to me that they leave feeling assured that they have been heard.
+100%
0%
+ / -
-0%
32.
I handle them very well I try to fix the problem as fast as possible so we will never have the same complaint.
+100%
0%
+ / -
-0%
33.
I handle customer complaints well. I take my time and listen to the customer and do my best to comply.
+100%
0%
+ / -
-0%
34.
Very well, I take to customers complaints very seriously and will try my best to solve the problem.
+100%
0%
+ / -
-0%
35.
Pretty well I believe, I do my best to make sure I understand their complaint and try to find the best way to resolve it.
+100%
0%
+ / -
-0%
11. Describe a time when you had to sacrifice quality to complete a job?
+54%
-50%
Top Answer
Putting together an assembly for my senior class at the last minute, the setting in which the assembly took place was horrible.
+75%
71%
+ / -
-62.5%
Second Best
I dont recall that happening any times but I would be lying if I said it didnt. Especially in a store that expected a lot but didnt have a lot of resources.
+66.7%
60%
+ / -
-50%
3.
To be honest, I can not think of a time where that has happened.
+55.6%
50%
+ / -
-44.4%
4.
There was a time when jsut me and another volunteer had to rush and clean the entire rescue ourselves before opening to the public. While we had to rush and it wasnt the highest quality of work, we made sure it was the best we could get it without running over time.
+66.7%
50%
+ / -
-33.3%
5.
When I worked at Old Navy for three years, every Black Friday sale would be very busy. I always volunteered for the night shift and the folded t-shirt tables would get completely destroyed throughout the night. I often had to do a "quick" recovery rather than detailing every stack.
+66.7%
50%
+ / -
-33.3%
6.
Notice to deadline and preference and time management.
+50%
33%
+ / -
-25%
7.
U should never have to sacrifice quality but durring a power outage we had to close up in the dark needless to say the place wasnt spotless but when the power came back on the nexted day we came in early and scrubbed the place down.
+100%
0%
+ / -
-0%
8.
I had to close a store during Christmas week with only two partners in a store that required 4 to close. We cleaned what was visible and deep cleaned what we could before the store closed in a hour.
+100%
0%
+ / -
-0%
9.
During one of my school projects, my partner failed to complete their portion so I was forced to complete the project the night before at the last minute.
+100%
0%
+ / -
-0%
10.
I had to stop refilling stock in order to serve customers or help making drinks.
+100%
0%
+ / -
-0%
11.
To be honest, I can not think of a time where that has happened.
+100%
0%
+ / -
-0%
12.
I would never sacrifice quality. Id rather take my time and have the customer come back than not do my best and never have the customer come back.
+100%
0%
+ / -
-0%
13.
I had to confirm a low-quality stand in order to participate at an exhibition abroad due to the budget I was given. In my opinion, a better stand would attract more visitors to the company.
+100%
0%
+ / -
-0%
14.
When I was a junior in high school and had to decorate senior prom. One of our main decorations just would not come together and time was quickly running down. We ended up having to improvise, but were pleasantly surprised by our ingenuity.
+100%
0%
+ / -
-0%
15.
At the burger shop I worked at, Sometimes we would get huge rushes and the lines would get huge. Our goal is to get the food out under 6 minutes so we have to rush to keep up with our times and make the customers happy.
+100%
0%
+ / -
-0%
16.
In my line of work I never experienced a time where I had to sacrifice quality.
+100%
0%
+ / -
-0%
17.
I never had to I would deligate other tasks that are in my way from completeing the task at hand.
+100%
0%
+ / -
-0%
18.
I never had to I would deligate other tasks that are in my way from completeing the task at hand.
+100%
0%
+ / -
-0%
12. Describe a time when you disliked company rules in your last job?
+53.6%
-50.4%
Top Answer
The only time was when we switched from Golden Spoon to an independent yogurt store, I was forced to wear a hot pink shirt and hat.
+100%
100%
+ / -
-66.7%
Second Best
This is my first job but I understand rules are rules and they need to be followed.
+100%
100%
+ / -
-75%
3.
I normally donít dislike company rules but if I had an issue, I would try to adapt to the idea of the rules and approach things from a different mindset.
+100%
100%
+ / -
-50%
4.
I normally don't dislike company rules but if I had an issue, I would try to adapt to the idea of the rules and approach things from a different mindset.
+85.7%
83%
+ / -
-71.4%
5.
I have never disliked company rules they are there for a reason.
+75%
67%
+ / -
-50%
6.
I have never disliked company rules I always abide by company rules.
+75%
67%
+ / -
-50%
7.
Honestly i didn't really like the dress code. I don't mean it in the way you think though; I personally make an effort every day to get dressed well, however the rule at my last job simply said no jeans or sneakers, so we would have other hostesses showing up in half shirts and sweat suits and not get sent home. I just though it looked messy, other than that though there wasn't much i disliked rule wise, i felt they were all fair.
+50%
33%
+ / -
-25%
8.
That is difficult to answer because I enjoyed my last employer. However, at my first job, the rules were very strict and often contradicting.
+100%
0%
+ / -
-0%
9.
I never have disliked company rules.
+100%
0%
+ / -
-0%
10.
I never really had a dislike or problem with company rules. I have no problem with rules or authority.
+100%
0%
+ / -
-0%
11.
There werent ever any rules that I disliked. I made sure I understood the rules and that I followed them because thats my job.
+100%
0%
+ / -
-0%
12.
I am not one who is very defiant and I know that the rules are there for a reason, there needs to be structue especially working with others. I find that when people break the rules is when I get irritated.
+100%
0%
+ / -
-0%
13.
I have never disliked company rules, but if I did then I would just adapt to it and try to deal with it.
+100%
0%
+ / -
-0%
14.
During my time as a counselor one of the kids took a poop on the ground and I was forced to clean it up.
+100%
0%
+ / -
-0%
15.
My manager expected me to be at my desk at 8:30 am and at 5:30 pm preventing me from scheduling meetings with clients during this time.
+100%
0%
+ / -
-0%
16.
I never disliked a rule but if I did I would find a way to adapt to it.
+100%
0%
+ / -
-0%
17.
U should never dislike company rules, I find that way to respect others people priorities.
+50%
0%
+ / -
-0%
18.
Rules and company policies are made mostly based on true happenings. They are all tested by time. I do not dislike company rules because they are made to better the operation.
+100%
0%
+ / -
-0%
19.
No. I have never disliked my company rules, It was not hard rules.
+100%
0%
+ / -
-0%
20.
I have no trouble adapting the rules. Prefer looking at things in a positive way.
+100%
0%
+ / -
-0%
21.
I would not say that I disliked rules. There may be rules in previous jobs where I did not understand why there were certain rules but I know that rules are a part of life and the best thing to do is realize that you have to follow them.
+100%
0%
+ / -
-0%
22.
I understand that rules are rules and that they are to be respected and followed.
+100%
0%
+ / -
-0%
13. What would you do if a coworker asked you to help you steal?
+57.5%
-47.5%
Top Answer
I would say no and let the coworker know he/she shouldnt do that. If they continue, i would let management know.
+100%
100%
+ / -
-80%
Second Best
I would say no, and if it happened again I would bring it up with a manager.
+100%
100%
+ / -
-66.7%
3.
I would politely tell them no and soon as possible alert the management team.
+100%
100%
+ / -
-50%
4.
Report immediately. To the manager and inform the employee what I am doing.
+100%
100%
+ / -
-50%
5.
I would tell my coworker that I would not take part in that type of activity for a company I worked for, or for any other company.I would then proceed to speaking with the manager about what had just taken place.
+80%
75%
+ / -
-60%
6.
I would refuse to help and then would notify the manager immediately.
+80%
75%
+ / -
-60%
7.
i will tell the manager about this and advice the coworker
+75%
67%
+ / -
-50%
8.
I will help him '' to get fired ''
+75%
67%
+ / -
-50%
9.
Tell them no. And report to my manager immediately.
+75%
67%
+ / -
-50%
10.
I would be shocked and I would tell a manager immediately.
+66.7%
50%
+ / -
-33.3%
11.
Say no! and snitch to the manager.
+50%
40%
+ / -
-33.3%
12.
I would not help them, and would tell the manager.
+100%
0%
+ / -
-0%
13.
I would advise them against it and furthermore advise my manager. I have no tolerance for that kind of behavior in the the workplace.
+100%
0%
+ / -
-0%
14.
I would go straight to the manager and tell them, because stealing is against everything I believe in.
+100%
0%
+ / -
-0%
15.
I would inform the manager and also advise the coworker not to do so.
+100%
0%
+ / -
-0%
16.
I would say absolutely not I like my job and I will be letting a manager know that what is going on.
+100%
0%
+ / -
-0%
17.
I would say no and would tell the manager as soon as possible.
+100%
0%
+ / -
-0%
18.
I would report to the responsible manager immediately. Stealing is not acceptable in my eye.
+100%
0%
+ / -
-0%
19.
I would tell them I could not do that and did not think it was a good idea for them to, then I would discreetly speak to a manager about how to handle the situation.
+100%
0%
+ / -
-0%
20.
I would tell them I want no part of it and I would talk to my supervisor as soon as possible.
+100%
0%
+ / -
-0%
21.
There would be no discussion about it. The co-worker will be reported and dealt with accordingly.
+100%
0%
+ / -
-0%
22.
I would say no, and try to deter them from stealing. If they try again, or do steal, I would talk to the supervisor.
+100%
0%
+ / -
-0%
23.
I would tell them no and talk to my manager about it right away.
+100%
0%
+ / -
-0%
14. What do you know about Starbucks?
+53.7%
-49.5%
Top Answer
Fairtraded company, employee stock options, rated as Top Employer of the Year.
+100%
100%
+ / -
-75%
Second Best
I know they are one of the top 100 companies to work for. They care about conservation and sustanability, and they give their employees alot of compensation for their work.
+100%
100%
+ / -
-80%
3.
It was founded by three friends in Seattle, USA in 1971. They started expanding internationally in the mid 90's and the first shop was opened in Tokyo
+100%
100%
+ / -
-95.2%
4.
Its a chain corporation that sells coffee, tea, etc. they're located everywhere you look. its fast paced and efficient.
+100%
100%
+ / -
-80%
5.
I know that they are about quality and passion with service and the drinks.
+100%
100%
+ / -
-66.7%
6.
I know that they enjoy teamwork and working hard.
+100%
100%
+ / -
-66.7%
7.
Very first store opened in Seattle, Washington in 1971
+100%
100%
+ / -
-66.7%
8.
I know that it is a company that sells amazing coffee and other beverages. It began in 1971 in Seattle, and now has stores in 50 countries. It first opened in New Zealand in 1998.
+100%
100%
+ / -
-66.7%
9.
Started in seattle and moved to canada not much longer.
+100%
100%
+ / -
-66.7%
10.
Starbucks is a business that sells coffee and quality to the customers. it's a place where you can come and meet nwith your friends or meet new people. you can sit and enjoy your coffee without having worries.
+92.3%
92%
+ / -
-84.6%
11.
Starbucks is a great company that has excellent customer service and gives a great experience, the coffees and a favorite of many and will continue to be in business for a long time to come.
+75%
67%
+ / -
-50%
12.
I know that Starbucks cares very much about their customers.
+60%
50%
+ / -
-40%
13.
I know their coffee is amazing and the customer service is equally outstanding.
+66.7%
50%
+ / -
-33.3%
14.
What is starbucks?
+44.4%
38%
+ / -
-33.3%
15.
Tell me about a time you created a positive customer experience?
+37.5%
29%
+ / -
-25%
16.
I know starbucks strives to deliver more than just a cuo of coffee. They want to provide the people with a home away from home.
+100%
0%
+ / -
-0%
17.
Starbucks was first made in 1971 and the first store was located in Seattle. Starbucks mission statement is to inspire and nurture the human spirit.
+100%
0%
+ / -
-0%
18.
Starbucks is a business that sells coffee and quLity to its customers.its a place Where you could come and meet with your friends or meet new people.
+100%
0%
+ / -
-0%
19.
I know starbucks if global coffee chained that was founded in the 70s. And the first store opened its doors in seatlle.
+100%
0%
+ / -
-0%
20.
I know that starbucks loves there employees and takes excellent care of them and has a clean friendly environment.
+100%
0%
+ / -
-0%
21.
It is a comfortable place to enjoy your favourite drinks and very reliable when it comes to quality.
+100%
0%
+ / -
-0%
22.
Starbucks is a fair-trade company which sells coffee and other beverage such as cakes and refreshments. They also care very much about their customers and ensuring they enjoy their time at starbucks.
+100%
0%
+ / -
-0%
23.
I know howard shultz started it and it has 16000 locations now across the world. It just opened its first branch in russia and I know the most important thing to it is quality and customer service. You use some of the best coffee makers and espresso machines on the market and really want to hire people who are good at making people happy.
+50%
0%
+ / -
-0%
24.
Starbucks is a worldclass coffee house that sells quality coffee, tea and other cold beverages.
+100%
0%
+ / -
-0%
25.
They really care about their customers and partners. I always feel welcomed when I come in.
+100%
0%
+ / -
-0%
26.
Starbucks has great coffee, the best customer service and they are all about quality and passion.
+100%
0%
+ / -
-0%
27.
They sell great coffee and always have a positive atmosphere.
+100%
0%
+ / -
-0%
28.
First shop opened in 1971 in washington, first uk one in 1998. I know that the staff make the experience memorable for the customers.
+100%
0%
+ / -
-0%
29.
I know many people that work in a variety of positions at Starbucks and am very friendly with the staff at several Starbucks locations.
+100%
0%
+ / -
-0%
30.
I know that its accompany who cares about quality and the concerns of their customers.
+100%
0%
+ / -
-0%
31.
It is a coffee shop chain that originated in Seattle that serves quality coffee and customer service.
+100%
0%
+ / -
-0%
32.
Starbucks is a public company, a leader in coffee, a leader in customer experience, and operates in many many different countries across the globe. It originated in Seattle as a coffee distributor. When it was sold, the new owners brought individual-brewed coffee to the company.
+100%
0%
+ / -
-0%
33.
You always try to get a great coffee and get fair tread coffee.
+100%
0%
+ / -
-0%
34.
Yes, sometime in the future. I would like to grow with the company.
+100%
0%
+ / -
-0%
35.
It was founded in Seattle in 1971 by Howard Shultz and right now it has more than 20000 stores in US and many locations over 60 countries with Canada being he first of them.
+100%
0%
+ / -
-0%
36.
I know that they originated in Seattle, WA and are always rated as one the best companies to work for. I also know the benefits such as health care, stock holding, and promotion from within.
+100%
0%
+ / -
-0%
37.
Aside from the amazing drinks it offers, it is a large company with a great reputation. Whether it be Ethos water or donations/fundraisers for its community, I feel like Starbucks is always giving back.
+100%
0%
+ / -
-0%
38.
Starbucks are a huge success and have over 23,000 stores world wide. This makes them the largest coffee house In the world. They sell a number of different beverages including hot and cold as-well as light snacks.
+50%
0%
+ / -
-0%
39.
I know that they were founded in Seattle, and believe in working to help the world to be a better place. They use ethically sourced coffee, treat their workers like family, and try to make everyone`s day that much better.
+100%
0%
+ / -
-0%
40.
That they are 1 of the top 100 companies to work for and that they pride them selves in their ethics and sustainability.
+100%
0%
+ / -
-0%
15. Name your three best qualities?
+56%
-48%
Top Answer
Friendliness, being on time, and a quick learner.
+100%
100%
+ / -
-83.3%
Second Best
Easy going, a quick learner, goal oriented.
+100%
100%
+ / -
-50%
3.
I am a fast learner, I am enthusiastic and hard working.
+100%
100%
+ / -
-50%
4.
Hard workingPassionatereliable.
+100%
100%
+ / -
-50%
5.
My three best qualities.. one would be connecting with others and being genuinely interested in what they have to say and what they do. two, my diligence. im persistent on things im working on and am very attentive and wont give up on things very easily. and three, im easy going.. i relate to people easily and dont make a big fuss over things in general.
+100%
100%
+ / -
-50%
6.
Punctual, critical thinker and problem solver.
+100%
100%
+ / -
-66.7%
7.
My three best qualities are my ability to perform well under pressure, efficient and ability to quickly retain information.
+100%
100%
+ / -
-66.7%