Top 25 Starbucks Interview Questions and Answers

Top
1. How often are you late for your responsibilities, such as school or work?
+57%
-53%
Top Answer
I am always promplty on time. For all the years Ive worked, ive only ever called in once or twice.
+85.7%
83%
+ / -
-71.4%
Second Best
I hate to be late so I usually arrive 15 minutes early to everything. my family actually makes fun of me for it.
+71.4%
67%
+ / -
-57.1%
3.
2-3 times.
+50%
33%
+ / -
-25%
4.
There have been times when I have been running late, but I always call when this happens. If it is caused by an appointment or something I had planned prior to my employment, I would make arrangements with my employer letting them know exactly what was going to cause my being late to work/school. I make a habit of trying to schedule when I can, appointments or other engagements, on my days off or after work hours.
+50%
0%
+ / -
-0%
5.
Not often.
+100%
0%
+ / -
-0%
6.
Im not being late is a pet peeve of mine. Im usually early because i dont like to feel that i am behind.
+50%
0%
+ / -
-0%
7.
Rarely i pride myself in being on time.
+100%
0%
+ / -
-0%
8.
Unless there was a major emergency, never.
+100%
0%
+ / -
-0%
9.
I try to never be late, however sometimes things come up and I have been late maybe once or twice but I always call in ahead of time if I know that I am going to be late.
+100%
0%
+ / -
-0%
10.
Not frequently I find it disrespectful and it is a pet peeve of mine so you wouldnt want to do that to another person especially my job.
+100%
0%
+ / -
-0%
11.
I always try to be 10 minutes early to school and work, so it gives me a leeway for traffic.
+100%
0%
+ / -
-0%
12.
I am always on time to school and work, as well as any other event.
+100%
0%
+ / -
-0%
13.
I am almost never late for school or work and pride myself on being on time.
+50%
0%
+ / -
-0%
14.
I try not to but it does happen once or twice if at all.
+100%
0%
+ / -
-0%
15.
Very rare. The times that I am a few minutes behind are made up for by the hours I stay late. I have not missed a day of work in three years.
+100%
0%
+ / -
-0%
16.
One of my pet hates is being late. I am one of these people that will plan well ahead of any trip and leave plenty of time. However, sometimes things can happen that you cannot plan for i. E. Once I had a flat tyre on my way to work. I had to take the car to the garage but phones work immediately when I was aware of the problem. When I arrived at work I apologised again and offered to make the time back (I even took in the receipt for the tyre!)
+100%
0%
+ / -
-0%
17.
I manage my time wisely as to always meet the deadlines of my responsibilities.
+100%
0%
+ / -
-0%
18.
Very rarely, I usually show up about five to ten minutes early to ensure I wont be late.
+100%
0%
+ / -
-0%
19.
I hate to be late. I usually arrive 10-15 minutes early to everything.
+100%
0%
+ / -
-0%
20.
I am almost never late for work or school, at most 2 or 3 times a year.
+100%
0%
+ / -
-0%
21.
I am never late. I always ensure I am 15 minutes early to anything whether it be work, meetings, shopping with friends or a football training. Some of my family and friends mock me for it.
+100%
0%
+ / -
-0%
22.
I hate being late, so I often try to show up 10-15 minutes early. If I can`t be early, I`ll be on time.
+100%
0%
+ / -
-0%
23.
Never, my family actually always makes fun of me for it because I get way too embarrassed if I end up being late.
+100%
0%
+ / -
-0%
24.
I am not the type of person who is late. I honestly hate being late to anything. My family actually makes fun of me because I am early for everything.
+100%
0%
+ / -
-0%
25.
I hate being late and usually always show up to things 5-15 minutes early.
+100%
0%
+ / -
-0%
26.
I am never late. Both work and school are top priorities for me. I am young and I need a good foundation to build my career on. Work and school will help me with that foundation.
+100%
0%
+ / -
-0%
27.
Never, only in an emergency (but in that case I will give ample notice).
+100%
0%
+ / -
-0%
28.
Hardly ever. Once in a while their are emergencies that arise however I am good about calling my employer ahead of time with any issues that might occur.
+100%
0%
+ / -
-0%
2. Tell me about a time when you had to be a leader. How was the outcome?
+54.7%
-52.9%
Top Answer
In school projects when I had to be the leader the project always got done on time and the group always got a good grade.
+100%
100%
+ / -
-97.9%
Second Best
In my prior position I was in charge of coordinating our monthly sales meeting, this particular task included lots of attention to detail and a host-like personality. I had to step up every month and lead my entire team, management and all, so that these meetings went well and everything ran smoothly.
+100%
100%
+ / -
-66.7%
3.
I worked as an educator for Drama Kids International for three years. I taught 4 groups of 20 kids from ages 4-10 in a classroom of my own. Despite being outnumbered 60 to one, I was able to conduct a constructive classroom environment and the kids adored me and I adored them.
+100%
100%
+ / -
-66.7%
4.
When I was a volunteer at summer camp and went to playland I made sure Tue kids had fun and were safe.
+100%
100%
+ / -
-50%
5.
In FFA there was a lot of newcomers and I had to take on the role of a leader, help them out with whatever they needed and help them get settled in to there animal pins at the comal county show when our ag teachers had a delay. It turned out great after that my Ag teachers put me in charge every year since and its been about 4 years.
+100%
100%
+ / -
-66.7%
6.
I often led my relatives carers as to what we could do that day, This was because I could pick up on his mood quite fast and often knew the best way to handle this. I used to brief the carers when they entered the house quickly and then we'd decide what cause of care to take. The outcome was that he was cared for in a respectful way and a way that met his needs.
+100%
100%
+ / -
-66.7%
7.
In school projects, playing sports, and during my EMT training. During trauma scenarios I had to be the leader an coordinate a team of EMT's with the ultimate goal of providing the highest standard of care to an injured patient. This involved constant communication and a constant flow of information.
+100%
100%
+ / -
-75%
8.
When the manager had to leave in a emergency I was left in charge of a crew that was new positive re-inforcement and encouraging them kept the crew happy and everything went as good as possible.
+100%
100%
+ / -
-50%
9.
At Old Navy, I led the signage team when our pricing specialist had moved out of town. For one month I helped train a new member of our team and dividing the tasks between them on signage days. The outcome was great, we always met our goal for units per hour.
+100%
100%
+ / -
-50%
10.
A few months back, my supervisor was out sick right before a major field trip at work. She called me that morning in a panic that the trip would have to be canceled. I assured her that I would handle it and the trip would go on as planned. I delegated tasks I knew I could not complete alone to my two co-teachers, typed up and distributed permission slips, booked transportation, contacted our destination to confirm, and lead the field trip without a hitch. Many of the parents touched back with me the next morning and commented on how their children could not stop talking about how much fun they had.
+100%
100%
+ / -
-50%
11.
I had to be a leader when cleanliness standards were not being met by staff members. I motivated them to work along with me to set the standards higher than there work previoulsy and set up goals and some silly but fun prizes for them as well. I did the dirty work right along side them and then had the staff members score each other. The result was the standards were very much raised and staff members worked better together
+83.3%
80%
+ / -
-66.7%
12.
there have been plenty of times when i played basketball there would be plenty of times when the team would be goofing around and i stepped up and let them know that this goofing around is resulting in us not having a smooth practice and they needed to stop messing around so we can have a nice quick practice
+75%
67%
+ / -
-50%
13.
There has been many times when I have been running my store and I see that things are breaking down in the front end, dairy, butcher block, etc. I jump in and make corrective action. Wether it's helping throw frieght, opening an extra til, or getting behind the counter and packaging up fish
+75%
67%
+ / -
-50%
14.
I had the opportunity to be a youth leader where I was responsible for several teens of different ages and backgrounds, and I saw them develop confidence though the different activities.
+100%
0%
+ / -
-0%
15.
Im often a team leader. Girl scouts, teaching volunteers. Clipboard.
+100%
0%
+ / -
-0%
16.
I noticed that the drive thru times were far from ideal. So I took it upon myself to set everyone straight and be a motivator. Its amazing how one person doing their job well sets such an example so quickly.
+100%
0%
+ / -
-0%
17.
I had to be a leader, organizing a school event and the outcome was successful for me because I did most of the work when others did not.
+100%
0%
+ / -
-0%
18.
I was always the leader in group projects to make sure everything got done correctly.
+100%
0%
+ / -
-0%
19.
During my job as a counselor, I was forced to lead kids ages 3-10 in activities and it went smooth.
+100%
0%
+ / -
-0%
20.
In my previous job my manager would often go out and leave me in charge of the shop. It was my job to make sure the shop ran smoothly and to arrange lunch time breaks for everyone in order that they started work.
+100%
0%
+ / -
-0%
21.
O once had to lead an direct a group of 4 in health class to put together a presentation on sex and the outcome was great.
+100%
0%
+ / -
-0%
22.
Like I said I managed a gyme for 13 years and was hte leaderfor a very busy gym, the otcome was a 10 percent increase in sales and well trained staff. My students consider me a good leader because I admie they reaxh and lead me so we a re equals.
+100%
0%
+ / -
-0%
23.
At my current job I had to step up and handle the lead position and the outcome was great.
+100%
0%
+ / -
-0%
24.
I play for a local ladies team, we had a friendly against a city team and I was chosen to be the captain. My team were not playing as a team and it resulted in us loosing the first half, during half time I had to step up and tell the girls to stop goofing around and where we were going wrong and what we can do to pull the game back. We caught up with the other team in the second half by playing together and communicating it resulted in us winning 3-2.
+100%
0%
+ / -
-0%
25.
In school, when we are put in group, I generally become the leader. By putting group members in positions that played to their strengths, it helps the project succeed.
+100%
0%
+ / -
-0%
26.
I was In charge of weekly cleaning charts at roundtable and I had to assign everyone to a different task and make sure they completed it by the end of the week. It worked out really well but when the first realized there was no punishment for not doing it, people started to slack off.
+100%
0%
+ / -
-0%
27.
In school project when I was the leader. The projects were turned in on time and always got good scores.
+100%
0%
+ / -
-0%
28.
I attended a University for my first year of college where I also played volleyball. We were on a huge winning streak so one day at practice everyone was goofing off, and messing around not taking anything seriously. Coach said that if no one stepped up and took the team into the team room and got everything together then it was not going to be a good week. No one stepped up so I took the lead and even as a freshman people responded to me and it felt really good for everyone to have my back like that.
+100%
0%
+ / -
-0%
29.
As a captain of my ladies soccer team, during practice ladies occasionally would lose focus. I would get their attention and get their head back in the game!
+50%
0%
+ / -
-0%
30.
Partners started to argue on the floor and I had to call a play based on playbook so I can talk to them in the back.
+100%
0%
+ / -
-0%
31.
In a school group project, and I made sure the project was handed in on time and completed to the desired outlines and we received a excellent grade on the project.
+100%
0%
+ / -
-0%
32.
When everyone I worked with at starbucks was having a bad day and customers started coming in and I had to get my partners focused to take care of customers, and we gave great service and I started working on bar from then on.
+100%
0%
+ / -
-0%
33.
Last summer I worked for Americorp, we usually worked as a team to accomplish all of our deadlines, but when it came to housing for a service trip everyone slacked off. I took initiative in reminding everyone the importance of attaining housing and divided a list of numbers to call.
+100%
0%
+ / -
-0%
34.
I was section leader in my school choir and I lead my alto section in songs by helping them with notes and pitches. I got great feedback.
+100%
0%
+ / -
-0%
35.
There was a time when I have to traine new interns in the office and I try to be hands-on with the tasks that we do in orders for us to avoid mistakes.
+100%
0%
+ / -
-0%
36.
Being a shift leader at my current job and a manager at my last job have given me plenty of chances to be a leader on a daily basis. I lead a team of 4 people every day and over see their work on the floor while manning a position myself. At my previous job, I had 11 people working under me, we all pitched in and moved our store from 6th place in sales across the nation to the highest selling kroger licensed starbucks store.
+100%
0%
+ / -
-0%
37.
I had to direct the Cable 8 News in front of all these WSU alumni. It was on me if I failed and I owned the responsibility and made sure my team knew we were going to succeed. I got high praise from my team and professors after the newscast was over.
+100%
0%
+ / -
-0%
38.
The only times I can think of would be in school projects, I was always the one to make sure everything was done on time and organized, it was stress me out to think of having to present and not being prepared.
+100%
0%
+ / -
-0%
39.
Working as an assistant manager at Burger King, I often lead shifts and scheduled breaks.
+100%
0%
+ / -
-0%
40.
In my store managers absence, I had to lead the store. We improved conditions, customer service and safety.
+100%
0%
+ / -
-0%
41.
After we close up our slide I would begin cleaning up areas that I saw no one tending to. I made sure I was always working on something.
+100%
0%
+ / -
-0%
42.
Sometimes good sometimes bad beacause all of us is not perfect at all time but were trying to be in it. First I do great conversation to them so that they will feel confident in opening an ideas. At that point the outcome will be a teamwork outcome means that all of the ideas of a team replicates that.
+100%
0%
+ / -
-0%
43.
I was the president of a student organization on campus. It was a great experience. The organization started with 25 members and by the end of my term it doubled to 50. I held a lot of responsibility for the group and the members.
+100%
0%
+ / -
-0%
3. Do you prefer working in a team environment or alone?
+53.7%
-52.9%
Top Answer
There are times when you have to work alone and I do great in that environment but I prefer the team. You can accomplish and learn so much more as part of a team.
+100%
100%
+ / -
-66.7%
Second Best
It depends on the task at hand. I enjoy collaborating with others -- greater input can lead to more innovative solutions. But some tasks or projects require intense focus, quiet, and solitude.
+88.2%
88%
+ / -
-82.4%
3.
I enjoy both. I think working in teams is really useful and you can get so much done, but working alone is also okay with me because then you can have more focus on a single task.
+83.3%
80%
+ / -
-66.7%
4.
I really enjoy both. I definitely enjoy the dynamic of a team environment, however when certain tasks require solitude, I have no problem changing settings.
+80%
75%
+ / -
-60%
5.
Over the years I have definitely learned that it is incredibly important to be independent and stay on task at work, but I also learned that the job is completely faster and more efficiently when everyone communicates and works as a team.
+75%
71%
+ / -
-62.5%
6.
It depends on the task at hand, I love working with others, the greater input more solutions, but some tasks or projects require intense focus quiet and solitude.
+75%
67%
+ / -
-50%
7.
It really depends on the situation, for example when doing my artwork or anything creative like that I prefer working alone. For other things though I love to work in a group, because I think collaborating with other people creates more ideas and can produce a better result than working alone.
+66.7%
60%
+ / -
-50%
8.
I prefer working in a team environment. i like making friends and socializing and being personable and having a good time while working.
+66.7%
50%
+ / -
-33.3%
9.
I work better in a team environment. There is so much you can learn from your coworkers and it is always more fun.
+66.7%
50%
+ / -
-33.3%
10.
I can work both but prefer to work as a team coz I enjoy working together, helping each other and having fun together.
+66.7%
50%
+ / -
-33.3%
11.
In a team environment.
+100%
0%
+ / -
-0%
12.
Team enviroment definetly, all of the jobs ive had that i loved were working with others in a teamwork mentality.
+100%
0%
+ / -
-0%
13.
I like work as team, because the power of a team is much bigger than alone. And we can always learn something from other teammates to make us become better. The most important point is we can make more new friends
+50%
0%
+ / -
-0%
14.
Honestly I prefer working with a team. I can only accomplish some much in a day, but with a team behind you anything is possible.
+100%
0%
+ / -
-0%
15.
I like to work in team environement where everyone can coordinate with each other help each other,when working with a team i will not be alone and could learn from others.
+100%
0%
+ / -
-0%
16.
It doesnt actually matter to me. Well,maybe I guess I would choose to work in a team environment because you will get a chance to work with others and know them better.
+100%
0%
+ / -
-0%
17.
Definitely in a team environment.
+100%
0%
+ / -
-0%
18.
I can honestly say I enjoy working both as a team, and independently. I work independently when I'm doing my freelance artwork or I'm working on my comics. But I have also worked as apart of an animation team, and if you've ever worked in animation you know that it requires a lot of talented people working together to get a project done and I'm still very close to those animators I worked with! We are like a family.
+100%
0%
+ / -
-0%
19.
I enjoy working in teams, but I am also very capable of working alone. It depends on the job. Working in teams is great because you can get a lot more done in a shorter amount of time.
+100%
0%
+ / -
-0%
20.
I dont really prefer either. I can work well in both situations. At my previous jobs I often worked in both situations.
+100%
0%
+ / -
-0%
21.
I prefer to work in a team environment so that I am able to not only have my own ideas and opinions, but I can see things from the perspective of others.
+100%
0%
+ / -
-0%
22.
It depends on the task given however working in a team helps to get the job done faster.
+100%
0%
+ / -
-0%
23.
I know how important it is learn to work alone and focus on one task and execuate properly, but I also understand that you can get things done faster with a team. I also appreciate the input of other individuals. Therfore I prefer working with a team.
+100%
0%
+ / -
-0%
24.
I honestly like both, but to be honest there is something about working with other coworkers that makes a job extra enjoyable. However, I do understand that there is a time and place for both types of work.
+100%
0%
+ / -
-0%
25.
I prefer working with a team, although at times you do need to work alone to get some required tasks completed.
+100%
0%
+ / -
-0%
26.
I really enjoy both, I definetly enjoy the atmosphere and achievements of working within a team makes all the team feeling proud of themselfs , also working alone allows you to make sure things are done properly and on time.
+100%
0%
+ / -
-0%
27.
I enjoy working with a team because this gives me a chance to learn from others and ask questions, as well as collaborate with others to reach a goal. I also work well individually on tasks.
+100%
0%
+ / -
-0%
28.
I enjoy both, each has their benefits. Some tasks require more than just one person, and it is a great feeling when everything comes together. Other more precise tasks may need to be done alone to get the best result. I think they are both great in their respective situations.
+100%
0%
+ / -
-0%
29.
I prefer working in a team because I love working with other people to get a task done.
+100%
0%
+ / -
-0%
30.
I can work in either but prefer working in a team because two minds think better than one.
+100%
0%
+ / -
-0%
31.
Both depending on what task, I work well alone and get tasks done quickly, I work well in a team as I work quickly and give correct orders and we work together to make the orders.
+100%
0%
+ / -
-0%
32.
It depends upon the situation. I truly enjoy collaborating with co-workers, but when needed, I like to focus on the details to get the job done on time and to the best of my ability.
+100%
0%
+ / -
-0%
33.
I prefer working in a team environment because it gives you the opportunity to improve your leadership skills.
+100%
0%
+ / -
-0%
34.
I prefer working with a team because working alone gets lonely sometimes and I like seeing what accomplishments I and those who work around me have made together instead of just seeing my accomplishments.
+100%
0%
+ / -
-0%
35.
It depends on what the situation calls for. I am very flexible and can work with others and independently.
+100%
0%
+ / -
-0%
36.
I prefer a team environment because of the many ideas and team work that occurs but I do believe that some tasks require more focus concentrated solitude time.
+50%
0%
+ / -
-0%
37.
Team environment, because It is more fast, and effective to work.
+100%
0%
+ / -
-0%
38.
Depends on the task at hand but for the most part I enjoy working with a team.
+100%
0%
+ / -
-0%
39.
I can easily work in either way. I have done it before, I have no trouble doing it again.
+100%
0%
+ / -
-0%
40.
It depends on the event, for work I prefer a team environment so the task could get done faster and more efficient, but some task require more focus, thus thats when working alone is more preferred.
+100%
0%
+ / -
-0%
41.
I like a combination of both. Sometimes the calm of working alone can feel rewarding, but a team environment usually makes things more fun and simple.
+100%
0%
+ / -
-0%
42.
I love working with a team towards a shared goal, but I can also step aside and keep myself on-task when need be.
+100%
0%
+ / -
-0%
43.
It all depends on the task at hand. To be honest I work well in both and have achieved a lot in teams as well as independently.
+100%
0%
+ / -
-0%
44.
Depends on the task at hand. Sometimes a task needs to be completed in a silent and peaceful atmosphere which would result In me doing the task myself while the majority of the time results are achieved by working together as a team.
+100%
0%
+ / -
-0%
45.
It depend on that job, but basically I prefer to work a team environment.
+100%
0%
+ / -
-0%
46.
I prefer working in a team environment. There is so much to learn from your co-workers. And they make work fun.
+100%
0%
+ / -
-0%
47.
I like to be independent and give my full attention to tasks to make sure they are completed fully but at the same time I also enjoy working as a part of team. Team works builds confidence and motivation, also putting more heads together brings more solutions and gets the task done faster.
+100%
0%
+ / -
-0%
48.
I really enjoy working in a team environment. It is more fun and as well you can learn from one another.
+100%
0%
+ / -
-0%
49.
It depends on the task at hand, I enjoy working in a team environment and I defiantly think that team work helps create more innovated collaborative ideas but some tasks require intense focus and concentration.
+100%
0%
+ / -
-0%
50.
Depends on the task, certain projects need new ideas from everyone involved to make it great but some need quiet and focus.
+50%
0%
+ / -
-0%
51.
Both, it really depends what I am working on. Certain tasks are better divided among a group, but other times it is simply more efficient to work individually.
+100%
0%
+ / -
-0%
52.
Work/jobs are more efficient when everyone communicates and works as a team.
+100%
0%
+ / -
-0%
53.
Its good to be able to be independent if need be, but I also enjoy working with others to achieve one goal.
+100%
0%
+ / -
-0%
54.
When the ocation arises that there is need to work alone, I prefer solitude to focus on the task; however I love working in a team environment and I find that I excel when working with other people to a common goal.
+50%
0%
+ / -
-0%
55.
It depends on the situation. If a task involves intense focus, probably alone. However, I am good at working independently on my own but also enjoy working in a team environment because it allows for more creative ideas and interaction.
+100%
0%
+ / -
-0%
56.
I think in most situations its better to work collaboratively with your partners but there are situations when you should buckle down and really focus on the task at hand.
+100%
0%
+ / -
-0%
57.
I think it matters on the task. Working with a team can allow for more input and faster pace. Working alone allows for more focus.
+100%
0%
+ / -
-0%
58.
I enjoy both. I think working in teams is really useful and you can get so much done but working alone is okay because then you can have more focus on a single task.
+100%
0%
+ / -
-0%
59.
I prefer to work in a team because team sometimes makes ourselves feel united and it lessen the pressure when a team is in good group.
+100%
0%
+ / -
-0%
4. How would you deal with an angry customer while you were busy completing tasks?
+53.7%
-52.2%
Top Answer
I would let the customer have the floor, actively listen, and adhere to their needs then try to follow up with them again to make sure their experience with us was a positive one. Then I would return to my tasks.
+100%
100%
+ / -
-80%
Second Best
I would listen to them clearly identify what the issue is and find a solution and make sure the customer leaves happy.
+100%
100%
+ / -
-50%
3.
I would make sure to put the customer first by addressing the customer in a calm and respectful manner, taking appropriate and timely action and following up with the customer to ensure needs are met.
+88.9%
88%
+ / -
-77.8%
4.
I would stop the task at hand and give the customer my full attention. I would offer solutions and if they solution was out of my control I would ask if they wanted to speak with management. My goal would to have the customer leave the store satisfied and that his needs were met.
+80%
75%
+ / -
-60%
5.
I would stop my task and I would give the customer my full attention. I would offer solutions and if it was out of my contra I would as if they wanted to speak with management. My goal would really be for the customer to leave happy and satisfied and that his needs were all met.
+75%
67%
+ / -
-50%
6.
Apologize, explain the situation, and inform the customer that in just a few minutes I will be able to devote my full attention to her.
+66.7%
50%
+ / -
-33.3%
7.
I would stop what i was doing and listen to the costumer then ask how i could resolve the issue, or offer a solution.
+50%
44%
+ / -
-40%
8.
Part of being good at customer service is letting the customer feel that he has the floor. Let him tell you the entire story. Take notes if it is long or involved. Only after the customer has felt like he has said his peace should you attempt to solve his problem. Make sure you are actively listening to what he is saying and what he is not saying. Sometimes you can tell more about what would satisfy a customer by paying attention to what your cus
+45.5%
40%
+ / -
-36.4%
9.
Thank them for raising the complaint, offer them the options that are available towards resolving their problem, and if they don't like it, mention that i am limited in my abilities and if they are interested, they can speak to the manager.
+50%
40%
+ / -
-33.3%
10.
I would ultimately appease the customer and make sure they are treated with respect and get them their order or item as case and best as possible, then proceed to my work knowing that i did a god job helping a customer.
+50%
40%
+ / -
-33.3%
11.
I would tell the customer that i am busy at this moment. if they wait a bit, i will be ready to hear them out or if they like, they can speak to my co-worker about the issue, this is all assuming that the manager/assistant manager isn't in for today.
+44.4%
38%
+ / -
-33.3%
12.
Tell the customer that I would be right over to help him and then I would offer him a free drink.
+33.3%
20%
+ / -
-16.7%
13.
I would apologize and thank the customer for bringing the situation to me and then take whatever steps necessary to solve the problem.
+100%
0%
+ / -
-0%
14.
I would calmly talk them through their options to the problem they have, and if they remain unsatisfied, politely tell them to speak to the manager.
+100%
0%
+ / -
-0%
15.
It depends how importnat the other tasks where. If I was sweeping floors for example, I would make the customer a priority. if there were other customers in line and there were other task with them I needed to compelte, I would apoligze to them and assist them as soon as I could without putting off the other sustmers.
+100%
0%
+ / -
-0%
16.
Assure them I would correct the problem in a timely manner.
+50%
0%
+ / -
-0%
17.
Customer first giving them the time the need to figure out how to help them then go back to task at hand.
+100%
0%
+ / -
-0%
18.
Have someone else take over the task at hand and give the customer my full attention ask what the issue is and offer anything within my ability to satisfy them if there is nothing I can do to rectify the issue I would offer to get them someone with more pull within the store to ensure they leave feeling satisfied.
+50%
0%
+ / -
-0%
19.
Try to listen to their problem and see if we can come to a resolution.
+100%
0%
+ / -
-0%
20.
I would listen to his complaints and then try to help him/her to the best of my ability while staying calm, and if I run out of help, direct him/her to my manager.
+100%
0%
+ / -
-0%
21.
Listen to the customer, apologize and offer the best solution.
+100%
0%
+ / -
-0%
22.
I would assist them and try to provide a solution to their problem as soon as possible.
+100%
0%
+ / -
-0%
23.
Firstly listen to the customer, offer them a solution, make sure they are happy with the solution,
+100%
0%
+ / -
-0%
24.
I would stop what I was doing, as the customer for details on their complaint, offer them solutions and ask them to speak with my manager if I was unable to offer them an adequate solution.
+100%
0%
+ / -
-0%
25.
I would listen to what they have to say and I would do whatever they ask of me with a smile on my face and good customer service.
+100%
0%
+ / -
-0%
26.
Ask them to give a min to complete my task ill be with them shortly.
+100%
0%
+ / -
-0%
27.
I would first apologize and than make sure the problem is fixed and that the customer leaves happy.
+100%
0%
+ / -
-0%
28.
Stop and focus on the customer, listen to what they have to say, and apologize and ask what I can do to help them.
+100%
0%
+ / -
-0%
29.
In a nice manner way take my time keeping a positive attitude making sure things settle down until standards are met with.
+100%
0%
+ / -
-0%
30.
First lsiten to his concerns, apologize, solve the problem then thanked the customer.
+100%
0%
+ / -
-0%
31.
Firstly I would focus on the customer and explain that I wanted to try my best to resolved the problem and could they please tell me what the issue was and what they wanted the outocme to be. I would LISTEN to the customer. I would then see if the customers resolution was within my remit. If iot was I would explain what I would do next and within what time frame. I would then stick to this and thank them for their time. Also APOLGISE for how they feel.
+100%
0%
+ / -
-0%
32.
I would address the angry customer first and make sure I can address the problem at hand.
+100%
0%
+ / -
-0%
33.
I would stop what I was doing and attend to the customers needs, ask them what their issue is and help them solve said issue.
+100%
0%
+ / -
-0%
34.
First, stop my work and talk to angry customer, and I realized that why are they angry and what do they want, and apologized customer If I can help them I will help them, but I can not help them, I will ask my manager.
+100%
0%
+ / -
-0%
35.
I would put the customer first and listen to their problem and try to come to a solution.
+100%
0%
+ / -
-0%
36.
Calmly ask whats wrong to fix it or get a manager.
+100%
0%
+ / -
-0%
37.
I would pause what I am doing and give my full attention to the customer. I would listen to him in a calm and respectful manner, and take the appropriate action to send that customer satisfied / happy.
+100%
0%
+ / -
-0%
38.
I would pause the task for the time being, and work out an problem/conflict the customer has.
+100%
0%
+ / -
-0%
39.
I would first see if there was another team member who could finish the tasks that I was working on. Then I would make sure to address the customer in a calm and respectful manner, taking appropriate and timely action and following up with the customer to ensure needs are met.
+100%
0%
+ / -
-0%
40.
Of course I would stop what I was doing to give the customer my full attention. Then I would do whatever is necessary to get that customer to leave happy that day.
+100%
0%
+ / -
-0%
41.
I would put aside what ever task I was doing to give the customer my full undivided attention and ask them respectfully what the matter was and then I would either remake their drink for the or if it was a situation out of my control I would ask them if they wanted to speak to a manager.
+100%
0%
+ / -
-0%
42.
I would make sure to put the customer first by addressing the situation in a calm and respectful manner, taking appropriate action to ensured the customers needs are met.
+100%
0%
+ / -
-0%
43.
I would give the customer full attention and work with them to solve the problem. I would be kind and courteous because you never know what caused someone to be upset.
+100%
0%
+ / -
-0%
44.
Immediately stop my task at hand and give my full attention to the customer.
+100%
0%
+ / -
-0%
45.
I would put down the task at hand and give the customer my full attention. I would offer them all the solutions I knew and if that did not help then I would introduce them to management to solve the problem.
+100%
0%
+ / -
-0%
46.
I would give my full attention to the customer and listen intently and try my best to solve the problem and make sure the customer leaves happy.
+100%
0%
+ / -
-0%
47.
Put the tasks on hold to focus on the customer to make sure they feel heard and that do my best to make sure they leave satisfied.
+100%
0%
+ / -
-0%
48.
I would listen to the angry customer and try to address the issue at hand. I would let them know I am fixing the problem and quicklyget back to my tasks.
+100%
0%
+ / -
-0%
49.
Carefully listen to the customer and then do what I can to make sure they have a positive experience and ensure another visit.
+100%
0%
+ / -
-0%
50.
I would pause my tasks to deal with the customer to make sure their starbucks experience is a good one.
+100%
0%
+ / -
-0%
51.
I would apologize and tell them that I sympathize with their problem and let them know that we would find a solution to their problem.
+100%
0%
+ / -
-0%
52.
I would focus on the customer first and listen to their complaints and come up with a solution. Then I would return to my task.
+100%
0%
+ / -
-0%
53.
I would address the customers issue right away, let them know I understand and apologize for the trouble. Then I would do what I could to solve their problem. I would then return to my previous tasks.
+100%
0%
+ / -
-0%
54.
I would give the customer my complete attention and address them in a calm and respectful way, then I would come up with a solution and make sure they leave happy. Then I would return to my tasks.
+100%
0%
+ / -
-0%
55.
I would calmly explain to the customer that their concerns are a priority to me and I am doing my best to please all customer.
+100%
0%
+ / -
-0%
5. How would your references describe you?
+53.1%
-52%
Top Answer
If I were them I would have to say... Dilligent, efficient and happy.
+100%
100%
+ / -
-50%
Second Best
Friendly, reliable, good relationships with customers, trustworthy.
+100%
100%
+ / -
-50%
3.
My references would tell you that I am extremely hard working, a quick learner and someone who genuinely cares about superior customer service.
+100%
100%
+ / -
-66.7%
4.
My references would describe me as a very friendly, outgoing, and punctual person who focuses at whatever task is at hand.
+100%
100%
+ / -
-50%
5.
My references would describe me as responsible, hard working, and detail oriented. They would also say I like to create a fun atmosphere at work while still being productive and professional.
+100%
100%
+ / -
-66.7%
6.
I think that they would describe me as hard-working, easy to talk to and someone who genuinely cares about the task at hand.
+90.9%
90%
+ / -
-81.8%
7.
I think they would describe me as friendly, organized, caring, and well mannered.
+80%
75%
+ / -
-60%
8.
My references would tell you that I'm extremely organized and quick to finish tasks. I also strive to greet and give a pleasant experience to every customer I can.
+75%
67%
+ / -
-50%
9.
Hardworking, motivated and a quick learner.
+75%
67%
+ / -
-50%
10.
My references would decribe me as a hard working individual. my supervisor at wonderland even said I was her
+66.7%
63%
+ / -
-55.6%
11.
Very hard-working, motivated, and focused.
+66.7%
50%
+ / -
-33.3%
12.
My references would describe me as a friendly, helpful, caring individual.
+66.7%
50%
+ / -
-33.3%
13.
My references would describe me as reliable, hardworking and friendly. And I have always been told I am a very quick learner.
+60%
50%
+ / -
-40%
14.
My references would describe me as a very personable person who completes the task at hand with ease and is very loving and always has a smile on her face.
+66.7%
50%
+ / -
-33.3%
15.
Friendly, well organized, hard working.
+50%
33%
+ / -
-25%
16.
Friendly, positive, ethical, dependable.
+100%
0%
+ / -
-0%
17.
Hard-working, responsible, helpful, assertive, and willing to learn new things.
+50%
0%
+ / -
-0%
18.
They would describe me as a friendly, hardworking person.
+100%
0%
+ / -
-0%
19.
My references would describe me as hardworking, friendly and also a team player.
+100%
0%
+ / -
-0%
20.
They would describe me as a self starter, loyal, friendly, a good listener, as well as good at getting the costumer what they need fast and efficiently.
+100%
0%
+ / -
-0%
21.
They would describe me as a hard working individual who tries to make everyone around them happy.
+100%
0%
+ / -
-0%
22.
I think my references would describe my as easy to work with, flexible and open to change.
+100%
0%
+ / -
-0%
23.
That I work hard but that I am a lot of fun I am reliable and always willing to do what isasked of me.
+100%
0%
+ / -
-0%
24.
Outgoing, a go-getter, determined to finish the job.
+100%
0%
+ / -
-0%
25.
Har working, motivated, quick learner and friendly.
+100%
0%
+ / -
-0%
26.
Hardworking, friendly and personable, responsible.
+50%
0%
+ / -
-0%
27.
Fair, honest, hard working, dedicated to serving cuwtomers.
+100%
0%
+ / -
-0%
28.
Punctual, patient, understanding, wise beyond my years and dependable.
+100%
0%
+ / -
-0%
29.
My only referance is my grandma and she would describe me as a fast worker.
+100%
0%
+ / -
-0%
30.
They would describe me as hard working and willing to step out my comfort zone in order to complete my task.
+100%
0%
+ / -
-0%
31.
My references would describe me as friendly, hard-working, easy to get along with.
+100%
0%
+ / -
-0%
32.
A fast learner, hard working, and someone with a good attitude.
+100%
0%
+ / -
-0%
33.
My current supervisor claims I am the "most dynamic" person with whom she has ever worked.
+100%
0%
+ / -
-0%
34.
Diligent, hard working, consistency, communication, very friendly motivated and focus.
+100%
0%
+ / -
-0%
35.
They describe me as people oriented leader, fast learner and mature.
+100%
0%
+ / -
-0%
36.
Hard-working, diligent, happy to try new ways of working/work on projects, excellent with customers, personable, keen attention to detail and professional.
+100%
0%
+ / -
-0%
37.
A nice friends person who enjoys the company of people.
+100%
0%
+ / -
-0%
38.
I am very kindly and hard worker, trying to learn, faithfulness.
+100%
0%
+ / -
-0%
39.
Friendly, Hard working, very outgoing , very determined.
+100%
0%
+ / -
-0%
40.
They would definitely call me a big softy! I am always smiling even when I am not having a great day. They would say I always bend over backwards for our clients and co-workers.
+100%
0%
+ / -
-0%
41.
They would describe me as hardworking and organized and easy to talk to.
+100%
0%
+ / -
-0%
42.
Probably they would all say that im very mature and responsible and then they would tell you im a very hard worker and reliable.
+100%
0%
+ / -
-0%
43.
As a quick-learner, ambitious, friendly, team player and adaptable.
+100%
0%
+ / -
-0%
44.
They describe me as a patient, friendly, quick learner person.
+100%
0%
+ / -
-0%
45.
They would describe me as committed, punctual, and having great attention to detail.
+100%
0%
+ / -
-0%
46.
They would describe me as an easy going person, who cares about the quality of her work.
+100%
0%
+ / -
-0%
47.
My references would describe me as very organized, reliable, and great with customers.
+100%
0%
+ / -
-0%
48.
Hard working always on time. Friendly and always willing to learn something new.
+100%
0%
+ / -
-0%
49.
Being hardworking and reliable as well as someone who genuinely cares about others happiness.
+100%
0%
+ / -
-0%
50.
Smart, enthusiastic and caring and attentive to details.
+100%
0%
+ / -
-0%
51.
I think they would say I am hard working and optimistic and I know when to be serious.
+100%
0%
+ / -
-0%
52.
My referenced would describe me as friendly, reliable and a fast learner.
+100%
0%
+ / -
-0%
53.
I believe my reference would describe me as being outgoing, hard working and dependable.
+100%
0%
+ / -
-0%
6. How do you expect to make a difference at Starbucks?
+53%
-51.5%
Top Answer
Providing my skills and leadership to spread my knowledge and passion for starbucks.
+100%
100%
+ / -
-66.7%
Second Best
I would bring positive attitude, and great customer satisfaction.
+100%
100%
+ / -
-50%
3.
I think it's about making the customer come back. To me, this means that making their experience better than great each time.
+100%
100%
+ / -
-75%
4.
I plan to uphold my belief of bringing a high level of customer service to each and every visitor in the store.
+100%
100%
+ / -
-50%
5.
I would like to eventually become a manager at Starbucks however I would like to start making a difference the moment I walk through the door, Even if it's just being a happy face for a customer to see.
+100%
100%
+ / -
-66.7%
6.
I always have a smile on my face and enjoy making other peoples day.
+100%
100%
+ / -
-50%
7.
To deliver excellent service by treating each customer as an individual, not just another number; smile and be professional; be efficient.
+100%
100%
+ / -
-50%
8.
I prefer working in a team environment. I enjoy working with other people and working in a team environment keeps me motivated at work.
+100%
100%
+ / -
-50%
9.
I expect to give my best at all times and make sure customers leave happy.
+100%
100%
+ / -
-50%
10.
I hope to bring energy and value to starbucks by delivering frontline customer service and continue its creativity in coffee beverages.
+87.5%
86%
+ / -
-75%
11.
I plan to make a difference by up holding my own beliefs of going above and beyond every single day to be sure that the person I am helping leaves highly satisfied and feels bad if they go anywhere else
+85.7%
83%
+ / -
-71.4%
12.
I hope to bring great customer service and a smiling face, I know that it can make a difference in someones day.
+83.3%
82%
+ / -
-75%
13.
Chnaging somebodys mood by making them their favorite drink and being cheerful.
+75%
67%
+ / -
-50%
14.
Promote more sales through my guarranted customer satisfaction service maners.
+60%
50%
+ / -
-40%
15.
I expect to add to the great costumer service and be an employeee that can be depended on to do her part and others if they need help.
+66.7%
50%
+ / -
-33.3%
16.
Providing my legendary service and spreading my knowledge and drive to everyone around me. Insprie.
+66.7%
50%
+ / -
-33.3%
17.
Well, I hope to bring a sense of enthusiasm to the team that can be translated into even better service for our customers.
+66.7%
50%
+ / -
-33.3%
18.
By providing quality drinks along with a quality experience. Sometimes going into Starbucks and chatting with the baristas back home is enough to decompress my day and I would like to be that for someone else.
+66.7%
50%
+ / -
-33.3%
19.
I expect to.
+40%
25%
+ / -
-20%
20.
By continuing on with the standards the company has set for themselves in customer service, sales, quality.
+100%
0%
+ / -
-0%
21.
I believe all guests experience should be a good one. I want to be looked at as a friend who provides them with the quality service they deserve.
+100%
0%
+ / -
-0%
22.
By having a friendly attitude and making the customers feel comfortable and wanting to come back.
+100%
0%
+ / -
-0%
23.
I hope to increase customer satisfaction as best as I can.
+100%
0%
+ / -
-0%
24.
By bringing my self motivation and love for life in for others to feed off of a smile goes a long way and can make all the difference in a persons day.
+100%
0%
+ / -
-0%
25.
By makign customers smile and feel important. Asking them about their lives, remembering their names. Trying my best to be a good part of teh team.
+100%
0%
+ / -
-0%
26.
By providing legendary customer to every customer.
+50%
0%
+ / -
-0%
27.
I can make difference by striving for the best. By giving exceptional service to the customer, and by building a good workingrelationship to your coworkers.
+100%
0%
+ / -
-0%
28.
I will bring excellent customer service with a smile on my face.
+100%
0%
+ / -
-0%
29.
I plan to assist customers and make sure they have a good experience with the company.
+100%
0%
+ / -
-0%
30.
By giving good customer service and making sure the customers are satisfied and want to come back.
+100%
0%
+ / -
-0%
31.
By bringing my enthusiasm, willingness to learn and participate I hope to excel at my job attributing to the overall Starbucks mission.
+100%
0%
+ / -
-0%
32.
I expect to make a difference at starbucks because I want to draw in more sales.
+100%
0%
+ / -
-0%
33.
I feel that my personality itself can make a difference at Starbucks, also my creativity and kindness.
+100%
0%
+ / -
-0%
34.
I want to provide the best customer service that will leave customers wanting to come back.
+100%
0%
+ / -
-0%
35.
I expect to brighten up the place with a good attitude and good customer service.
+100%
0%
+ / -
-0%
36.
I expect to bring a friendly and welcoming vibe the Starbucks.
+100%
0%
+ / -
-0%
37.
Because I will enjoy work and serviced work in starbucks.
+100%
0%
+ / -
-0%
38.
By bringing my friendly and outgoing personality to create a good customer experience.
+100%
0%
+ / -
-0%
39.
By bringing my experience and knowledge, combining them with my other skills and personality and providing a great customer service.
+100%
0%
+ / -
-0%
40.
I hope to bring a great energy and brighten peoples day with a great drink.
+100%
0%
+ / -
-0%
41.
I hope to bring energy and value to Starbucks by delivering frontline customer service and continue its creativity in coffee beverages.
+100%
0%
+ / -
-0%
42.
I plan to make a difference at Starbucks by providing excellent customer service, making sure that the customer leaves satisfied and wanting to return.
+100%
0%
+ / -
-0%
43.
I hope to bring energy, enthusiasm and value by delivering frontline customer service.
+100%
0%
+ / -
-0%
44.
I am by nature a really friendly person. I love making people feel good about themselves and brightening their days!
+100%
0%
+ / -
-0%
45.
I hope to bring great customer service and a smiling face that will hopefull cheer up someones day.
+100%
0%
+ / -
-0%
46.
I hope to bring positivity and energy to starbucks by giving great customer service and making sure every customer leave satisfied.
+100%
0%
+ / -
-0%
47.
I expect to bring a smile everyday. Smiles are contagious and at the same time provide the best customer service possible.
+100%
0%
+ / -
-0%
48.
Build a team that is based on the companys core ideals and grow from those core comps.
+100%
0%
+ / -
-0%
49.
I hope my positive attitude and customer driven personality generates regulars to the business.
+100%
0%
+ / -
-0%
50.
With a smile on my face and a positive attitude. Also, great customer satisfaction.
+100%
0%
+ / -
-0%
51.
I want to make sure to keep a positive atmosphere and customers leave having had a positive and pleasant experience.
+100%
0%
+ / -
-0%
52.
To set goals for the team and store and help them achieve those goals through, coaching and development. By modeling great customer service and expecting the same from the team.
+100%
0%
+ / -
-0%
53.
I think I could add to this environment with an enthusiastic and positive attitude at all times that could brighten up my coworkers and the customers day.
+100%
0%
+ / -
-0%
54.
I hope to bring a good and excellent service to the guests everyday.
+100%
0%
+ / -
-0%
55.
The way I plan to make a difference at starbucks is offer my outgoing personality and diligence to the company.
+100%
0%
+ / -
-0%
7. What is your best personal trait?
+53.8%
-50.8%
Top Answer
I'm humble but aware of my strengths and weaknesses.
+100%
100%
+ / -
-75%
Second Best
I am friendly and really outgoing and I can start conversations out from nothing at all.
+100%
100%
+ / -
-80%
3.
I am a quick learner and I work well under pressure.
+100%
100%
+ / -
-50%
4.
I am very empathetic. I feel for people when they are down and want to help them fix their problems.
+100%
100%
+ / -
-50%
5.
I am a problem solver. I have an easy time seeing situations from multiple perspectives and can come to solutions easily.
+100%
100%
+ / -
-50%
6.
I am very friendly and love to help people
+90%
89%
+ / -
-80%
7.
I am very personable, i have been told by my boss at advising and several people that i am someone people can come up to and have a conversation and not feel intimidated or taken aback, i don't personally see it but i appreciate it none the less another personally trait i have modesty and appreciation.
+85.7%
83%
+ / -
-71.4%
8.
I am dedicated. if there is something i wanted to achieve, i will do whatever it takes to accomplish it such as receiving an interview at this location.
+80%
75%
+ / -
-60%
9.
What is your best personal trait.
+80%
75%
+ / -
-60%
10.
Friendliness. i am very outgoing and really shine in costumer service.
+75%
67%
+ / -
-50%
11.
My best personal trait is I can get along with other easily. this means I can work with co workers well and get along with customers as well.
+75%
67%
+ / -
-50%
12.
My best trait is that I'm very aware of the people around me and their feelings and therefore I care a lot about being a polite and approachable person.
+75%
67%
+ / -
-50%
13.
I am a natural born leader. In situations where a leader is necessary I will always confidently rise up and claim the position.
+75%
67%
+ / -
-50%
14.
I'm drama free.
+66.7%
50%
+ / -
-33.3%
15.
I'm a huge people person. I really love to know that I may have made someones day just a little bit better.
+66.7%
50%
+ / -
-33.3%
16.
I'm very friendly.
+66.7%
50%
+ / -
-33.3%
17.
I am kind to people.
+66.7%
50%
+ / -
-33.3%
18.
I care more about people than my desire to be 'right' in a situation.
+66.7%
50%
+ / -
-33.3%
19.
My enthusiasm. I love meeting new people and learning new things.
+100%
0%
+ / -
-0%
20.
I am very aware people and their feelings, so I try be as courteous as possible.
+100%
0%
+ / -
-0%
21.
My general happy vibe would be my best trait. I love making people happy and interacting with pople.
+100%
0%
+ / -
-0%
22.
Friendliness, made lots of friends though serving them.
+100%
0%
+ / -
-0%
23.
I am very nice and sociable so I can make people feel comfortable and respected when they order.
+100%
0%
+ / -
-0%
24.
I am charismatic and enthusiastic. I allow people to feel good about themselves and the work they perform.
+100%
0%
+ / -
-0%
25.
I am an effective communicator with people from all walks of life.
+100%
0%
+ / -
-0%
26.
I am always smiling, even when I am not having the greatest day.
+100%
0%
+ / -
-0%
27.
Friendliness. I am such an outgoing and bubbly person I openly have conversations with everyone and anyone which results in happy customers.
+100%
0%
+ / -
-0%
28.
My best personal trait would be dependable. I have been rewarded in previous jobs for always being on time and showing up for every shift. I am always the person they can call when they need someone to cover a shift even if its at the last minute.
+100%
0%
+ / -
-0%
29.
I am humble but understand my strengths and weaknesses.
+100%
0%
+ / -
-0%
30.
Empathy, I can tell when someone is hurt or in a bad mood, and I want to try to make them feel better.
+100%
0%
+ / -
-0%
31.
I am determined. If I have am having trouble perfecting a task, I will practice and practice until I got it right.
+100%
0%
+ / -
-0%
32.
I would say optomism. I am always seeing the best of the situation.
+100%
0%
+ / -
-0%
33.
I am a problem solver; I have an easy time looking at a situation from multiple angles and coming to a conclusion fairly easily. Whether it be designating or doing a task, helping solve a customer issue, or deeming it prudent to empty trash. I know somethign needs to be done and I take action to get it completed.
+100%
0%
+ / -
-0%
34.
I would say my best personal trait would be being responsible. I have always been the person to take charge and get the job done.
+100%
0%
+ / -
-0%
8. Why do you feel you will be better suited for this job than the other applicants?
+52.7%
-51.5%
Top Answer
I am a people person. Being friendly and smiley is part of who I am and is exactly what this job requires when it comes to keeping customers in content.
+100%
100%
+ / -
-80%
Second Best
I believe my passion for this job can help bring a sense of enthusiasm and energy to the team as well as to our customers.
+100%
100%
+ / -
-75%
3.
I have many years of experience working with a variety of clients, offering them expert level communication and content management.
+100%
100%
+ / -
-75%
4.
I feel like I would be great for this position because I always have a positive attitude with everyone that I associate myself with and be able to have good work ethic simultaneously.
+100%
100%
+ / -
-80%
5.
I have always admired the enthusiasm staff gave me when I ordered a coffee, tea or a refresher from Starbucks and I feel that my personality and the way Starbucks operates their business would make me a great fit for the organization.
+100%
100%
+ / -
-66.7%
6.
I believe that I am more determined to do well and I would always be open to learn new things to improve my whorl.
+100%
100%
+ / -
-50%
7.
Through the pressurised roles I have had in Financial Services and Welfare to Work, I have met with people from all walks of life -from the affluent to the homeless. I have developed excellent people skills where I can pitch my communication to all types of customers so that they feel lilke an individual - not just another number. In addition, because I have worked in regulated roles where my mistakes can lead to serious financial detriment to the customer, I have become acutely aware of what should be done to make situation right i. E. See things through the eyes of the customer.
+100%
100%
+ / -
-50%
8.
I already have an experience, eager to learn more. I am a multi-tasker, hard-worker, rriendly who can easily work either alone or as a team in a fast-paced environment.
+100%
100%
+ / -
-50%
9.
With my proven tract record of being a great customer service oriented employee, my extensive working knowledge of the product and procedures, and my great attitude I think that I am very well suited for this job.
+100%
100%
+ / -
-50%
10.
I think I would be most suited to this position because I will bring a happy and energetic energy to the place I am very enthusiactic about this job
+88.9%
88%
+ / -
-77.8%
11.
I am hard working and a quick learner. I am dedicated to providing the best service to the customers to make sure that they have a pleasant experience here. I have great communication skills that will allow me to provide good service to the customers, I provide great attention to detail so I will be able to follow the policies and procedures exceptionally well.
+88.9%
88%
+ / -
-77.8%
12.
I have quite of bit of experience in this kind of setting, and feel i could really benefit your company.
+80%
75%
+ / -
-60%
13.
I feel suited to this job better than other applicants because, I believe that I can multitask at ease when other may struggle with this task and also because I am an very understanding employee and hard working.
+80%
75%
+ / -
-60%
14.
I can promise you that I will always stay positive. I am a very determined person and always try my best to have everyone around me satisfied with my work ethic.
+66.7%
50%
+ / -
-33.3%
15.
I feel like im outgoing, always smiling and could make someones day 10 times better just by talking to them while making their coffee.
+66.7%
50%
+ / -
-33.3%
16.
I am a very friendly, and driven person. I love to help people and I will do what I can to be the best employee that I can be.
+66.7%
50%
+ / -
-33.3%
17.
Because i am friendly, out going, enjoy working with people, and work hard to get the job done while making each costumer feel good about their starbucks experience
+50%
33%
+ / -
-25%
18.
My availability, my passion towards starbucks,.
+33.3%
0%
+ / -
-0%
19.
I love starbucks. I come in here a few times a week. I am always friendly, and out going. I also have experience working with thepublic in various ways.
+100%
0%
+ / -
-0%
20.
I feel i have the experience, ability and drive to do this job better than anyone else.
+100%
0%
+ / -
-0%
21.
I believe I'm suited for this job more than others because I can multi task at ease while other may struggle with this.
+100%
0%
+ / -
-0%
22.
I think I'm best suited for the job because I'm hardworking, friendly, and I really am passionate about working in a fast paced environment where I can brighten someones day.
+100%
0%
+ / -
-0%
23.
Because i'm a very quick learner i'm also very outgoing and friendly.
+100%
0%
+ / -
-0%
24.
My customer service background, and work ethic have been developed to a high standard over the years.
+100%
0%
+ / -
-0%
25.
Something that sets me apart from the rest is my willingness to learn and my determination to succeed.
+100%
0%
+ / -
-0%
26.
I think that motivation and consistency is sometimes hard to find and I believe that I have both. I have never worked at a Starbucks but I am willing to take on new tasks and learn from them.
+100%
0%
+ / -
-0%
27.
I believe my work ethic and my ability to multi task, and my overall work performance speaks for itself.
+100%
0%
+ / -
-0%
28.
I am a friendly and a hard worker, who has over a year experience in customer service. I am able to work on my feet and develop new skills and put the into practice.
+100%
0%
+ / -
-0%
29.
I love making the customer happy. I have a great track record with my past experiences which in turn will help me exceed all expectations. Being passionate and building relationsips with employees and customers.
+50%
0%
+ / -
-0%
30.
I am friendly and outgoing, I love helping people so they get the best customer experience. I am also a quick learner and work well under pressure.
+100%
0%
+ / -
-0%
31.
Well, I mean I want this job for the experience over the actual job or money. I want to make a difference and help make peoples mornign or afternoons better and have fun.
+50%
0%
+ / -
-0%
32.
Experience, legendary customer service skills, staff development.
+100%
0%
+ / -
-0%
33.
I do genuinely care about contributing to help to make a difference,
+100%
0%
+ / -
-0%
34.
I am well equipped, got the experience and I am very friendly, fast learner and I can easily adapt into new environment.
+100%
0%
+ / -
-0%
35.
I take pride in my work and am dedicated to customer service. I work well under pressure, take criticism well, and have skills under multitasking and time management.
+100%
0%
+ / -
-0%
36.
I am very hard working and motivated, I always have a smile on my face and I can bring in my great customer service skills.
+100%
0%
+ / -
-0%
37.
I am a hard worker, good listener, and I am punctual.
+100%
0%
+ / -
-0%
38.
9 years experience of customer service and serving customers.
+100%
0%
+ / -
-0%
39.
I have very similar experience from my other job that would put me ahead in experience.
+100%
0%
+ / -
-0%
40.
I am in it for the customer experience while most applicants are looking for a source of income. I am a big win for this company.
+100%
0%
+ / -
-0%
41.
I will be on time everyday, I would bring positive energy and make sure to put a smile on all customers faces.
+100%
0%
+ / -
-0%
42.
I will be on time everyday, I would bring positive energy and make sure to put a smile on all customers faces.
+100%
0%
+ / -
-0%
43.
I have been in this industry all my life.This industry brings out the best in me and this is where I am good at. Your core values and mine are just the same and I am just a perfect fit for this job.
+100%
0%
+ / -
-0%
44.
Because compared to other people I have a happy, friendly, and outgoing personality and I love coffee. This would be a natural fit for me.
+100%
0%
+ / -
-0%
45.
I feel like I would be great for this position because I always have a positive attitude with everyone that I encounter and be able to have good work ethic simultaneously.
+100%
0%
+ / -
-0%
46.
I feel like I would be great for this position because I always have a positive attitude with everyone in the workplace, while simultaneously maintaining a good work ethic.
+100%
0%
+ / -
-0%
47.
I am punctual, positive, and reliable. I am a quick-learner and refuse to give anyone less than my all.
+100%
0%
+ / -
-0%
48.
I have 4 years experience in retail management and a large amount of local knowledge to help in community activities and charity events. I strive of excellence customer service and lead by example so expect my team to follow in my footsteps.
+100%
0%
+ / -
-0%
49.
I have been responsible for many children, including a physically handicapped girl, I need to cook for them, play with them and ensure they are safe. At HM I do inventory, organize things, and assemble things.
+50%
0%
+ / -
-0%
50.
Because I know that my job is to make my supervisors job easier. And I was born for customer service.
+100%
0%
+ / -
-0%
51.
I pay attention to details, and I really think that I can make customers feel comfortable while working quickly and efficiently.
+100%
0%
+ / -
-0%
52.
I bring forth a positive attitude and I have a great work ethic.
+100%
0%
+ / -
-0%
53.
I am a people person. Being positive and friendly is a part of who I am and I feel that is needed for this job to keep customers content.
+100%
0%
+ / -
-0%
54.
I have the years of exp and I know my role very well and I can develop a team quickly.
+50%
0%
+ / -
-0%
55.
I can multitask with ease and being friendly and smiling is just a natural part of me.
+100%
0%
+ / -
-0%
56.
Because I use to work at Starbucks and I know much about the company and loved the environment.
+100%
0%
+ / -
-0%
57.
I feel with my experience in hospitality as well as my customer service experience I will excel in this position. I am a hard worker and I always comply with company policy. I respect the rules and will strive to succeed in this position as well with this company.
+100%
0%
+ / -
-0%
58.
I feel I am better suited than the other candidates because I am a highly motivated person. This motivation drives me to be energetic and the best that I could be at everything I do.
+100%
0%
+ / -
-0%
59.
I am a quick leaner, punctual, hard worker, and a great multitasker.
+100%
0%
+ / -
-0%
60.
Because I am a happy person and I think I would be able to bring joy into other peoples days.
+100%
0%
+ / -
-0%
61.
Because in every task that I do, I try to give my best and if ever I get accepted in this company, I will make sure that every customer here leaves with satisfaction that will make them want to go back again.
+100%
0%
+ / -
-0%
62.
I feel better suited for this job then others because I can multi-task at ease and I do it all with a smile on my face.
+100%
0%
+ / -
-0%
63.
I have the drive and knowledge to run a profitable store while providing an atmosphere of great customer service and partner excellence. I love to coach and develop a team to be successful and reach goals.
+100%
0%
+ / -
-0%
64.
I always have a positive attitude and get everything done giving 100% of my efforts.
+100%
0%
+ / -
-0%
65.
I feel better suited for this job then others because being friendly and smiley is a part of who I am. I can multitask at ease and I already have the experience working in a fast paced environment.
+100%
0%
+ / -
-0%
66.
Because im a people person. Being friendly and smiley person is a part of who I am and it seems that it is exactly what this job requires.
+100%
0%
+ / -
-0%
9. Would you like to be a manager at Starbucks?
+57.5%
-47.5%
Top Answer
I would love to after i've worked here awhile and got accustomed to the way the store operates and im fimiliar with all the policies and rules.
+100%
100%
+ / -
-83.3%
Second Best
If given the opportunity, yes.
+100%
100%
+ / -
-75%
3.
In the future I would like to be given the opportunity of becoming a manager but I would perfer to become oriented with the facility to gain experience before hand.
+100%
100%
+ / -
-66.7%
4.
I would when the time is right. I would like to start from the bottom and work my way up if the opportunity is availiable.
+100%
100%
+ / -
-66.7%
5.
If given the oppertunity yes of course.
+100%
100%
+ / -
-66.7%
6.
Yes I would because I believe it'll give me more challenges to face and also create a new experience as well.
+100%
100%
+ / -
-50%
7.
Yes! I would love to do anything to reach a higher level of success.
+100%
100%
+ / -
-66.7%
8.
I would, given the opportunity to learn how the store runs and being able to develop my skills, I would love to consider advancing with the company.
+100%
100%
+ / -
-50%
9.
If one day a management role fits my skill set and allows me to positively add to a team, then yes.
+100%
100%
+ / -
-50%
10.
After gaining enough experience i would absolutly like the opportunity, I want to make a carree out of working here.
+50%
33%
+ / -
-25%
11.
I would love to consider the opportuinty if it would be available in the future.
+100%
0%
+ / -
-0%
12.
Once I get used to how to the store operates and all I would love to be a manager.
+100%
0%
+ / -
-0%
13.
I would like to work my way up to becoming a manager.
+100%
0%
+ / -
-0%
14.
Yes at one point cause I always strive to do better.
+100%
0%
+ / -
-0%
15.
I hope so, but before I have to prepare and learn about starbucks everything.
+100%
0%
+ / -
-0%
16.
I would love to. After learning how the store operates, and getting familiar with the company policies, rules, and of course if given the opportunity.
+100%
0%
+ / -
-0%
17.
Yes, if given the opportunity after some experience.
+100%
0%
+ / -
-0%
18.
I would love to be a manager. At both of my jobs I took on leadership duties-(i. E.: training, leading teams for merchandising, helping other associates when a manager was unavailable) without actually taking on the full responsibility of management. I know that these experiences have helped prepare me to hold a managerial position at Starbucks.
+100%
0%
+ / -
-0%
19.
If I were given the opportunity once I became familiar with policies and how the company works, yes.
+100%
0%
+ / -
-0%
20.
Most defiantly. My goal is to progress with a successful company and to be part of the management team and having my own store to run would be a big step in achieving my goal.
+100%
0%
+ / -
-0%
21.
If given the opportunity yes. First though I would like to start as a barista and learn all the ropes and company policies and work my way up there.
+100%
0%
+ / -
-0%
22.
I would. I have a friend that works in HR here and she told me that this is a great company to work for. I would like to move up in the help desk and improve my technical knowledge so that I can ultimately become an IT manager.
+100%
0%
+ / -
-0%
23.
If I would be given a chance why not. I will grab the opportunity and I will make the best out of it.
+100%
0%
+ / -
-0%
10. How can I trust you not to steal?
+53.7%
-49.5%
Top Answer
I was always taught not to steal I don't see the point for it when i am trying and working my harest to make my own income, even for commodities, everything i do will be through hard work and dedication stealing is not the answer.
+100%
100%
+ / -
-80%
Second Best
I have never stolen in my life it's not worth it.
+100%
100%
+ / -
-75%
3.
I wouldn't of been able to hold my job at Albertson's for 8 years if I stole anything, or I'm just a master thief and no one realizes. Plus I make $40k a year, a $2 candy bar isn't a good return
+100%
100%
+ / -
-75%
4.
I am a very reliable person I have never stolen anything in my life.
+100%
100%
+ / -
-50%
5.
Because I never have. I believe it to be bad karma.
+100%
100%
+ / -
-50%
6.
I feel that if I steal from your company that I am hoping to be apart of, then I am stealing from myself and I would not want to do that.
+100%
100%
+ / -
-50%
7.
I have never stolen in my life, nor would I ever. I was raised to believe that it is much more satisfying to earn something through hard work.
+100%
100%
+ / -
-50%
8.
I was taught my whole life not to steal, And to earn money in a honest way by working hard.
+100%
100%
+ / -
-50%
9.
I have never stolen anything and I work very hard for everything I get and I know stealing is never the answer.
+100%
100%
+ / -
-50%
10.
I am a very hard worker. Every job Ive had I am always trying to make a name for myself and with the company. Stealing would jeopardize all the hard work and effort Ive put in in order to make a good name with company and I would never put that at risk.
+100%
100%
+ / -
-50%
11.
I have never stole anything and I never will. I am a very honest person and I could never take something that I did not earn.
+100%
100%
+ / -
-50%
12.
I have no criminal record, and I have never stolen in my entire life.
+100%
100%
+ / -
-50%
13.
I am a very trustworthy person and to me nothing is worth losing my integrity over.
+100%
100%
+ / -
-50%
14.
I am one of the most honest persons you will meet.
+100%
100%
+ / -
-50%
15.
I have never stolen anything in my life, that leads to worse things in life, and I would like to live a good life
+80%
75%
+ / -
-60%
16.
I have never stolen anything from anyone in my entire life that may cause me from trouble.
+80%
75%
+ / -
-60%
17.
I have a very guilty conscious and strongly believe with treat others the way you want to be treated.
+100%
0%
+ / -
-0%
18.
I have never stolen in my life and tell on myself when I mess up in the smallest of details.
+100%
0%
+ / -
-0%
19.
I was raised to believe that stealing is a crime and strongly believe it to be a crime to this day.
+100%
0%
+ / -
-0%
20.
I believe stealing is bad. And you should work for everything you want in life.
+100%
0%
+ / -
-0%
21.
I was taught making my living through working hard, not the easy way. I would never feed my family with something stolen.
+100%
0%
+ / -
-0%
22.
I have worked in retail for four years and I know how theft can effect the employees and business. The more people steal the less work there is for me and the people around me. I also have a lot of experience with cash handling and have no problems with counting change correctly.
+100%
0%
+ / -
-0%
23.
I am a very trustworthy person and to me nothing is worth losing my integrity over.
+100%
0%
+ / -
-0%
24.
One thing my mother taught me and my siblings was that thief and liars do not make it far in life. I took that to heart and believe truthfully that by stealing it will only affect me subconsciously and hurt me career wise.
+100%
0%
+ / -
-0%
25.
I am a person who has a conscience and believes in karma.
+100%
0%
+ / -
-0%
11. How well do you handle customer complaints?
+53.3%
-49.5%
Top Answer
Very well. A customer should never leave dissatisfied. I want to be able to fix anything to give them the legendary service.
+84.6%
83%
+ / -
-76.9%
Second Best
I do my best to solve the problem.
+83.3%
80%
+ / -
-66.7%
3.
I think I can handle them very well. I can stay calm in stressful situations and I think the main thing about customer complaints is they want to be heard out. If you listen and they can see that you care. they will leave satisfied.
+66.7%
60%
+ / -
-50%
4.
Stay calm, try to relate to the customers and see if there are alternatives solutions to their problems.
+57.1%
50%
+ / -
-42.9%
5.
Considering I have been handling them for the last 5 years, I would say quite well. As long as it isn't something unreasonable, I usally have them leaving highly satisfied.
+66.7%
50%
+ / -
-33.3%
6.
Very well. A customer should never leave dissatisfied. I want to be able to fix anything and give them the legendary service!
+66.7%
50%
+ / -
-33.3%
7.
Very well.. because i want customer leave with a smile and satisfied in my service..
+66.7%
50%
+ / -
-33.3%
8.
I tell my supervisor.
+50%
33%
+ / -
-25%
9.
The customer is always right so I would do everything in my control to make them happy.
+100%
0%
+ / -
-0%
10.
I am very calm and patient. The customer is always right.
+100%
0%
+ / -
-0%
11.
Very well. I want customers to leave with a positive experience.
+100%
0%
+ / -
-0%
12.
I worked in customer service on my campus the entire four years I attended school, and I like to think I handle complaints very well. I listen to the customers complaints seriously, try to work with the customer to fix whatever issues they are having and if necessary get a manager involve. Anything to turn a dissatisfied customer's experience into a positive one!
+50%
0%
+ / -
-0%
13.
I handle them very well. I try my best to make customers happy and comfortable.
+100%
0%
+ / -
-0%
14.
I handle it very well. I try my best to make them happy.
+100%
0%
+ / -
-0%
15.
I have never had a job so I really wouldn't know but i'm guessing I would do pretty well.
+100%
0%
+ / -
-0%
16.
Very well, they are part of any successful business.
+100%
0%
+ / -
-0%
17.
I enjoy problem solving, so when a customer approaches me with a complaint, I like to take it as a challenge.
+100%
0%
+ / -
-0%
18.
Very well. I deal with quite a few every so often. If the customers complaints are out of my ability to resolve, than I make it a priorty to make sure I get the manager.
+100%
0%
+ / -
-0%
19.
I will try to the best of my ability to make sure the customer leaves without any complaints.
+100%
0%
+ / -
-0%
20.
I think I handlle them well. You always give the customer your undivded attention and listen first then offer solutions. I always stay calm and professional.
+100%
0%
+ / -
-0%
21.
Very well. I make sure the customer ends up leaving happy.
+100%
0%
+ / -
-0%
22.
I always try to make sure the customer is happy and do my best to ensure that.
+100%
0%
+ / -
-0%
23.
I listen to the customers, offer them a solution and make sure they are happy before leaving the store.
+100%
0%
+ / -
-0%
24.
Very well. I thrive on customer service and satisfaction.
+100%
0%
+ / -
-0%
25.
Fairly well, I try to appease the complaints and make their experience better as soon as I can.
+100%
0%
+ / -
-0%
26.
Very well I make sure the customer is heard and receives A quality treatment.
+100%
0%
+ / -
-0%
27.
If the customer is angry about beverage, I apologized them and make new beverage or refund it.
+100%
0%
+ / -
-0%
28.
I would listen to what the customer is saying and I would try to figure out what can be the best solution for both the customer and company.
+100%
0%
+ / -
-0%
29.
Very well. I am good at empathizing. I would never let a customer leave the store unhappy.
+100%
0%
+ / -
-0%
30.
Very well, I listen to what the problem is and find ways I can fix it for them.
+100%
0%
+ / -
-0%
31.
Very well. At Burke Williams we deal with customer complaints on a daily basis and usually more than once. Whether it is something very serious or petty such as no clean towels...I always give the customer my undivided attention. It is important to me that they leave feeling assured that they have been heard.
+100%
0%
+ / -
-0%
32.
I handle them very well I try to fix the problem as fast as possible so we will never have the same complaint.
+100%
0%
+ / -
-0%
33.
I handle customer complaints well. I take my time and listen to the customer and do my best to comply.
+100%
0%
+ / -
-0%
34.
Very well, I take to customers complaints very seriously and will try my best to solve the problem.
+100%
0%
+ / -
-0%
35.
Pretty well I believe, I do my best to make sure I understand their complaint and try to find the best way to resolve it.
+100%
0%
+ / -
-0%
36.
I handle customer complaints cool calmly and collectively. I take note of the complaint and report the complaint to the manager in charge. Getting upset with customer will not make the situation better. Chances are getting upset will only make the situation worse.
+100%
0%
+ / -
-0%
37.
I would handle them as critiques that show me how to be better.
+100%
0%
+ / -
-0%
38.
Extremely well, regardless of it being my fault, another partner, or an unrelated complaint. I listen carefully, apologize, attempt to solve the problem and if I cannot I bring someone who can, and then thank them for bringing it to my attention and wish them a great day. Never argue and never cast blame.
+100%
0%
+ / -
-0%
39.
I handle them well, the best thing to do when a cutover or resident complains is to remain come and think of all scenarios to make the situation better.
+100%
0%
+ / -
-0%
40.
I handle it calmly and listen in every detail that the complainant will say.
+100%
0%
+ / -
-0%
12. How often do you give an A plus effort while working?
+54.3%
-48.6%
Top Answer
I always do my best cause I believe if customers are paying money for something its should be the best.
+100%
100%
+ / -
-50%
Second Best
I always give an A plus effort while performing any task by doing whatever it takes to ensure that it is done to the very best of my ability.
+83.3%
80%
+ / -
-66.7%
3.
I always give my full potential when performing a task. i never give up until the task is complete.
+79.2%
78%
+ / -
-75%
4.
I work hard to complete all tasks efficently.
+75%
67%
+ / -
-50%
5.
I always give them an a,works have been appreciated all the time.
+75%
67%
+ / -
-50%
6.
I would give my full potential until i accomplish my task.
+62.5%
57%
+ / -
-50%
7.
This is a hard question because it is hard to be perfect all the time and thats what I consider an A . So I would say I consistantly give a B to an A- everyday, but the biggest part is im consistent about it
+62.5%
57%
+ / -
-50%
8.
I always give 100%.
+66.7%
50%
+ / -
-33.3%
9.
Always, there are hardly any reason one should not strive to their best then how our i get what i want from my job either experience or just income. I am providing a service and this would be the way i would want this to be done if it were for me, as best as possible.
+66.7%
50%
+ / -
-33.3%
10.
I give a plus efforts everytime.
+66.7%
50%
+ / -
-33.3%
11.
I try to give as good as I've got in any project that I work on. However, I do think that no one can always be at an A level. No matter how often I put in an A plus effort, sometimes I feel that's not good enough.
+66.7%
50%
+ / -
-33.3%
12.
About once a month.
+66.7%
50%
+ / -
-33.3%
13.
All the time.
+50%
33%
+ / -
-25%
14.
100% of the time.
+100%
0%
+ / -
-0%