Starbucks Mock Interview

Practice 42 Starbucks interview questions covering customer service, teamwork, and the company's mission-driven culture.

Question 31 of 42

How do you keep focused while doing an easy task?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with the team at Starbucks.

Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into "

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."

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Jaymie

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42Starbucks Interview Questions & Answers

Teamwork

1.When was the last time you contributed to a team effort and what was your role?

Teamwork

2.Have you ever helped someone else achieve a goal or better themselves? If so, how?

Direct

3.How would your references describe you?

Direct

4.What is your best personal trait?

Direct

5.What are some of your weaknesses?

Teamwork

6.Do you prefer working in a team environment or alone?

Customer Service

7.How well do you handle customer complaints?

Direct

8.Tell me about your experience working in the food industry.

Behavioral

9.How often are you late for your responsibilities, such as school or work?

Direct

10.What do you know about Starbucks?

Scenario Based

11.Describe a time when you disliked company rules in your last job.

Behavioral

12.How do you expect to make a difference at Starbucks?

Direct

13.Where do you see yourself in five years?

Trust

14.What would you do if a coworker asked you to lie for them or help them steal?

Customer Service

15.How would you deal with an angry customer while you were busy completing tasks?

Direct

16.Name your three best qualities.

Customer Service

17.Tell me about a time when you went above and beyond for customer service?

Problem Solving

18.Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

Leadership

19.Tell me about a time when you had to be a leader. How was the outcome?

Direct

20.What is your favorite item at Starbucks?

Direct

21.Would you say that you are a sociable person?

Behavioral

22.How often do you give an A+ effort while working?

Direct

23.Why do you think you will like working at Starbucks?

Trust

24.How can I trust you not to steal?

Management

25.Would you like to be a manager at Starbucks?

26.Are you in interested in a Batista position?

27.Would you be upset if a customer orders three drinks and leaves no tip?

28.How do you make a latte?

29.What is your definition of excellent customer service?

30.Have you ever worked in a fast manner?

31.How do you keep focused while doing an easy task?

32.Tell me about a time when you worked a few hours straight, without a break?

Direct

33.Why should we hire you?

Compatibility

34.What would you do to help the community if you could do anything you wanted?

Customer Service

35.How would you handle a rude customer?

Direct

36.In your opinion, what makes a great company?

Management

37.Describe to me your last manager. What did you like and dislike about their leadership style?

Direct

38.What do you know about Starbucks' mission?

Competency

39.How knowledgeable are you about coffee?

Competency

40.How knowledgeable are you about our food and beverage offerings?

Customer Service

41.This Starbucks location tends to get quite busy, especially on weekday mornings. How would you handle a rush of customers?

Competency

Starbucks Mock Interview

How do you keep focused while doing an easy task?

42Starbucks Interview Questions & Answers

1.When was the last time you contributed to a team effort and what was your role?

2.Have you ever helped someone else achieve a goal or better themselves? If so, how?

3.How would your references describe you?

4.What is your best personal trait?

5.What are some of your weaknesses?

6.Do you prefer working in a team environment or alone?

7.How well do you handle customer complaints?

8.Tell me about your experience working in the food industry.

9.How often are you late for your responsibilities, such as school or work?

10.What do you know about Starbucks?

11.Describe a time when you disliked company rules in your last job.

12.How do you expect to make a difference at Starbucks?

13.Where do you see yourself in five years?

14.What would you do if a coworker asked you to lie for them or help them steal?

15.How would you deal with an angry customer while you were busy completing tasks?

16.Name your three best qualities.

17.Tell me about a time when you went above and beyond for customer service?

18.Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

19.Tell me about a time when you had to be a leader. How was the outcome?

20.What is your favorite item at Starbucks?

21.Would you say that you are a sociable person?

22.How often do you give an A+ effort while working?

23.Why do you think you will like working at Starbucks?

24.How can I trust you not to steal?

25.Would you like to be a manager at Starbucks?

26.Are you in interested in a Batista position?

27.Would you be upset if a customer orders three drinks and leaves no tip?

28.How do you make a latte?

29.What is your definition of excellent customer service?

30.Have you ever worked in a fast manner?

31.How do you keep focused while doing an easy task?

32.Tell me about a time when you worked a few hours straight, without a break?

33.Why should we hire you?

34.What would you do to help the community if you could do anything you wanted?

35.How would you handle a rude customer?

36.In your opinion, what makes a great company?

37.Describe to me your last manager. What did you like and dislike about their leadership style?

38.What do you know about Starbucks' mission?

39.How knowledgeable are you about coffee?

40.How knowledgeable are you about our food and beverage offerings?

41.This Starbucks location tends to get quite busy, especially on weekday mornings. How would you handle a rush of customers?

42.What is your greatest strength and weakness as a barista?