Starbucks Mock Interview
Practice 42 Starbucks interview questions covering customer service, teamwork, and the company's mission-driven culture.
Question 17 of 42
Tell me about a time when you went above and beyond for customer service?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Give a concrete example of a time when you helped make a situation right for an upset customer. Emphasize your listening skills, calm demeanor, and sincere empathy for the customer. Of course, be sure to tell the interviewer what solution you came up with through your problem-solving and how that solution improved the situation for the customer. You might mention that you are aware of Starbucks' policy to remake any beverage that a customer is unsatisfied with, no matter the reason. If you've applied the same practice in a previous role, feel free to share that with your interviewer.
You can also approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand that Starbucks puts a lot of effort into their customer experience, and I plan to respect that every step of the way. One way I recently went above and beyond for customer service was when I worked at ABC Restaurant. I had a repeat customer who would come in by himself every day, at the same time, and order the same menu item. I quickly learned his pattern and would have his order ready for him when he arrived. I got to know him and would ask him about his day. It was nice to have a connection with him that went beyond the typical quick service in a casual restaurant."
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