Starbucks Mock Interview
Practice 42 Starbucks interview questions covering customer service, teamwork, and the company's mission-driven culture.
Question 15 of 42
How would you deal with an angry customer while you were busy completing tasks?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants to hear that customers are your priority. Tell the interviewer that you would graciously stop what you were doing and start by genuinely listening to the customer. Next, share that you would apologize to the customer and take whatever corrective action was necessary.
Remember that Starbucks puts immense value on the customer experience. Per company policy, they will remake any drink that a customer is not satisfied with. Demonstrate your knowledge of this policy and emphasize to your interviewer that you will gladly remake or make adjustments to any item a customer is not completely happy with.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I had an angry customer while working on a task, I would ask a co-worker to help by completing the task while I dealt with the customer. It's important that the customer feels heard and that they have my undivided attention. I would work with the customer until a resolution was made and then continue with my tasks. I know that Starbucks puts the customer experience first, and I would do the same even when busy preparing orders for other customers. I am always happy to remake or change a drink or food item if the customer isn't satisfied."
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Prepare for scenario-based questions that Starbucks store managers rely on during interviews.
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