How do you handle difficult customers?
Answer example, "I do a lot of listening. I listen, empathize and find a solution to their issues. Difficult customers are my favorite because I enjoy turning their experiences around into positive ones."
"I do a lot of listening. I listen, empathize and find a solution to their issues. Difficult customers are my favorite because I enjoy turning their experiences around into positive ones."
There is the popular adage "The customer always is right" and if you are placed in a customer service role unfortunately you have to abide by that under most circumstances. The harsh truth is that the customer is not always right they can at times be very wrong but as they pay your wages it is down to you to overcome the personality clash that lead to the friction. The sooner the issue is resolved the better so start with listening to their grievance, sympathize and try to come up with a compromise and if necessary negotiate. Giving your one hundred and ten per cent attention to the customer makes them feel important and hopefully your empathy will rub off on them and they will start calming down and the issue will hopefully be diffused and brought to a satisfactory conclusion.
"The customer always is right"
