What did you most like and dislike about your previous job?
The interviewer is asking what you enjoy the most about your previous (or current) opportunity so that they can uncover your greatest strengths, abilities, and interests. Think about your favorite days at work at what they entail. Maybe you love being a face to the public, helping them solve issues. Perhaps you most enjoy training a coworker on a new software update. Or, maybe you give outstanding presentations and love to speak publically. Whatever your answer, be sure to show enthusiasm for what you do.
In the second part of this multi-part question, the interviewer wants assurance that you are not merely looking for a job replacement to soothe issues that will follow you into your role. For instance, if you say that your private security job is too stressful and the hours are challenging, this would be a red flag because the work of a TSA Screener is also challenging and stressful, and the hours are not a typical 9-5.
Give a meaningful, positive answer, and never speak poorly of your current employer.
"What I like most about my current security position is that I meet new people every day. It's fascinating to see the sheer diversity of our population, and it's important to me that I remain in a role where I can engage with other people regularly. I am happy with most aspects of my current role; however, if I could change one thing, I would update some of the technology we use. It is challenging to document instances efficiently, and our equipment is too slow to handle program upgrades. I appreciate that the TSA has invested in state-of-the-art tech to help Screeners do their job efficiently and accurately."
"I enjoyed working with people and having positive interactions every day. I enjoyed the physicality of the job as well. What I disliked most was the toxic masculinity of some of my coworkers and the unfiltered opinions they would share about their worldviews that disparaged other groups of people or demographics. This is primarily why I am seeking a career change and why TSA feels like a good fit, based on their principles and values."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I enjoy interacting and helping the customer but there really isn't a purpose or goal. At the end of the day, I don't feel as though I accomplished anything.
Kevin's Feedback
I've reworded you answer slightly slightly for clarity. See below.
In my previous role, I really enjoyed interacting with customers and helping customers. On the other hand, I never felt as though I had a larger purpose or goal. At the end of the day, I never felt as though i accomplished anything tangible.
