34 Cisco Interview Questions & Answers
Below is a list of our Cisco interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Behavioral Questions
- 2. Communication Questions
- 3. Competency Questions
- 4. Customer Service Questions
- 5. Direct Questions
- 6. Discovery Questions
- 7. Diversity Questions
- 8. Education Questions
- 9. Experience Questions
- 10. General Questions
- 11. Leadership Questions
- 12. Management Questions
- 13. Operational Questions
- 14. Salary Questions
- 15. Situational Questions
- 16. Technical Questions
Behavioral
1. If you were hired today, what would you accomplish first?
Why the Interviewer Asks This Question
While hiring managers understand that you will need some time to get up to speed in your role, you should convey to your interviewer that you're ready to hit the ground running on day one. Cisco has a high-profile reputation to maintain as one of the oldest tech companies in the Silicon Valley and wants to ensure that its employees will help the company continue to grow. With an abundance of qualified candidates seeking to enter the tech industry, hiring managers want employees who will be productive in their roles right away. Give your interviewer a concrete answer that demonstrates that you are well aware of the position description and the key responsibilities it has outlined.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"When we were speaking earlier about sales targets in this position, you mentioned that most new sales professionals hit their KPIs after 120 days. If hired today, my goal would be to exceed my KPIs after the first 90 days. I plan to make a positive impact very quickly."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"If hired today, I would start with analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls and set a plan to correct them."
Behavioral
2. When you suffer a setback, how does that emotionally affect you and your work?
Why the Interviewer Asks This Question
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with challenges in the workplace, emphasizing your ability to bounce back quickly and find effective solutions to setbacks.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"Experiencing a setback is always disappointing, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on! For this role with Cisco, I would rely on this same professional resiliency that I've developed over the years, which allows me to stay on track with projects and effectively address challenges."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"Setbacks are an inevitable part of most roles, and I've found that they do not affect me emotionally in the least. Rather, I remain objective in my problem-solving approach. I strive to be a pragmatic thinker and stay focused despite the challenges that come my way."
Written by Rachel Hills on December 26th, 2021
Behavioral
3. Give me an example of a time when you had to change a major component of your project due to the introduction of new information.
Focus Your Answer On
Being able to think quickly and adjust the focus of a project is a necessary skill for success in most careers. Talk to the interviewer about a time when a change occurred that required you to adjust a project in a significant way. No matter the example you give, emphasize your ability to effectively manage change, problem-solve, and work with a team to put an adjusted plan into motion.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to re-do the entire proposal. It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"Last year, we saw new federal regulations come through which affected 80% of our ongoing projects. We had to adjust our plans quickly to keep up with our clients' initiatives. However, we were able to deliver timely products that met federal regulations. Through that experience, I learned the importance of remaining open to change and addressing challenges as soon as they come up, which I hope to bring to the Cisco team."
Written by Rachel Hills on December 26th, 2021
Behavioral
4. We are looking for individuals who can effectively manage stress. Which aspects of work bring you the most stress, and how do you handle it?
Why the Interviewer Asks This Question
Some degree of stress is an inevitable part of most careers. Talk to the interviewer about which areas of your career are the most stressful, making sure to avoid any factors that would make you appear unfit for the position. Above all, demonstrate the strategies you draw upon to effectively manage stress and ensure that you don't let it get in the way of doing your job effectively.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"The part of work that brings me the most stress is when a project is running behind due to external factors or lack of hustle on my team's part. I like to be on time with internal deadlines to ensure that my clients are assisted properly. I've found that the best way to avoid this stress is to build a strong plan and foundation of communication from the beginning to ensure that we hold ourselves to the deadlines we've set for ourselves. I encourage an atmosphere of transparency and accountability on the team."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"I've found that dealing with stressed-out colleagues or clients brings me the most stress when working on a project. However, I've had a lot of practice doing so in previous positions and am confident in my ability to handle others' stress. I find that maintaining a calm demeanor has rubbed off on stressed-out colleagues or clients and we are able to continue working together effectively to get the task at hand done. Furthermore, I learned to use tight deadlines as motivation to work as efficiently as possible. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted."
Written by Rachel Hills on December 26th, 2021
Behavioral
5. Tell me about a time you failed.
How to Answer
Some degree of failure is inevitable in a position that challenges you and forces you to grow. The interviewer is asking this behavioral question to get a better idea of how you respond to professional adversity, whether it's an unhappy client, a project gone awry, or a missed deadline. Use this question to demonstrate your ability to learn from your failures and to emphasize your dedication to ongoing professional improvement. While you should certainly give an honest answer that demonstrates your professional growth, avoid examples of deep mistakes that will reflect poorly on you.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"While I always strive for the best outcomes for my client, I can think of one situation in particular where I felt strongly that my team and I did not do enough for a client. We were overstretched in the scope of our work and did not devote sufficient time to the project. It was also my first experience managing a long-term client project. As the client lead, I took ownership of this failure and set up a meeting with my supervisor to discuss the mistakes made along the way, and we worked together to make a concrete plan to improve project management in the future. I now consider project management one of my strengths and learned a great deal about what not to do from this experience."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"A few months back, I created a project proposal that in the end did not address the root questions that needed to be addressed. I ended up having to completely redo the proposal. From this failure, I learned the importance of open and direct communication from the start of the project. I realized that I didn't ask sufficient clarifying questions from day one, and as a result, various miscommunications led to a proposal that missed the mark. I worked quickly to address my mistake and came up with a proposal that satisfied the client's goals. In addition, I've avoided such lapses in communication by being assertive and communicative right off the bat when it comes to diving into a new project."
Written by Rachel Hills on December 26th, 2021
Behavioral
6. How do you make tough decisions that impact your team members?
Why the Interviewer Asks This Question
It can be difficult to make challenging decisions when you know that members of your team will be affected, perhaps even negatively. Your ability to be decisive and diplomatic will make all the difference. If you take a team-oriented approach to decision-making, share how you collaborate with the group by inviting everyone to discuss their opinions and come to a consensus. If you prefer to take charge of these situations, share how you step up to a decision while still taking everyone's needs and feelings into consideration.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"Leaders are truly set apart by their ability to make tough decisions respectfully and diplomatically. Last year we had to lay off 25% of our sales team. I knew that there would be feelings hurt and it was challenging to do. I got through it by reminding myself that I am the leader for a reason. I needed to trust my judgment but still be able to justify my decisions in the end. Many times when tough choices are in front of me, I will back up my gut feeling with data analysis. If the data supports my intuition, I know what the answer or decision needs to be."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"In a team environment, I believe that it's incredibly important to bring any questions or concerns to the team before making a decision. It's crucial for a leader to make sure that everyone's voice is heard and that the problem is adequately discussed. Ultimately, I believe that it's on the leader to make the final decision, having thoughtfully weighed all the options and opinions of the team members. And finally, solid communication and developing a plan to put the decision into action are critical."
Written by Rachel Hills on December 26th, 2021
Communication
7. Cisco seeks to hire individuals with excellent communication skills. Describe your communication style to me.
Why the Interviewer Asks This Question
The interviewer wants to know that your communication style will fit in Cisco's company culture. When clients seek the support of Cisco, they do so with high expectations. Convince the interviewer that your communication style will meet or even exceed those expectations. Think of a few unique keywords that describe the communication style that you have heard from coworkers or supervisors in the past, and share those keywords with an explanation or quick anecdote to support your answer.
Some words to describe your communication style:
- Energetic
- Lively
- Articulate
- Eloquent
- Informal
- Formal
- Succinct
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I have been a client of Cisco in the past and can truly say that positive communication with your clients is what makes you the most popular choice in the area. I am confident that my communication skills will work well here because my focus always remains on simple solutions, easy-to-understand language, and a friendly tone."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"My coworkers have described my communication style as approachable and to-the-point. I strive to be clear in my explanations and to avoid vague or confusing answers. Further, I maintain open and friendly body language and a conversational tone so that coworkers and clients always feel comfortable coming to me with any questions or concerns they might have."
Written by Rachel Hills on December 26th, 2021
Competency
8. At Cisco, connecting the unconnected is at the heart of what we do. What professional experience do you have with technical networking?
Focus Your Answer On
Connecting systems and people is central to Cisco's mission. With 85% of the internet traveling across Cisco's systems, an understanding of software networking is important for any role. More technical roles will of course require you to have greater expertise in networking. Demonstrate your understanding of the concept in action and point to any relevant experience in technical networking from previous roles.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I understand that networking is a critical component of this position, with Cisco's products and services making up the network foundation of countless service providers, businesses, and individual customers. My previous role required me to work with the engineering team on various networking projects. We focused on network installation and configuration, employing a client-centric approach to each unique challenge."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"In my previous position at (XYZ) company, my team's projects typically centered on web development and improving networks that connected various web pages within a particular niche. I consider myself to be one of my areas of expertise and look forward to gaining new expertise in this role, which I understand focuses more heavily on connecting clients and servers."
Written by Rachel Hills on December 26th, 2021
Customer Service
9. We put a great deal of pride in our customer service at Cisco. How will you contribute to our high customer service standards?
Focus Your Answer On
Cisco is an industry frontrunner in customer service and product support. Before your interview, become familiar with Cisco's customer service standards and history by reading through reviews, social media posts, and the customer service portion of their website. Take note of recurring keywords when it comes to their customer service standards. You might even refer to some of these recurring keywords or themes when answering questions about customer support. Above all, speak confidently about how you plan to uphold their strong customer service standards if hired.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy-to-understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"Cisco's approach to customer success is truly a unique one. Your 'Customer Connection' program is an incredible way for community members and industry experts to share information and solve challenges together. I will contribute to your high customer service standards ensuring that I fully understand your products and services and customer service offerings, like the 'Customer Connection' program. The more I know, the more I will be able to offer your client base."
Written by Rachel Hills on December 26th, 2021
Customer Service
10. At Cisco we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
Why the Interviewer Asks This Question
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you, emphasizing your ability to stay calm under pressure and find logical solutions to challenges.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"It is important to always have procedures in place, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"I do not mind going off-script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."
Written by Rachel Hills on December 26th, 2021
Direct
11. Why is this job with Cisco right for you at this time in your career?
Why the Interviewer Asks This Question
Discuss with the interviewer why you are looking to make a professional change and how this particular role makes sense for you at this point in time. Give a thoughtful and honest answer that clearly delineates why a career move makes the most sense for you right now. Remember that your interviewer doesn't need to know everything about personal or professional experiences that have led you to seek out this new role. Keep your answer positive and growth-oriented.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this with Cisco is the perfect fit for me at this point in my career as it offers the opportunity for me to utilize my recent graduate education in IT while giving me an opportunity to advance in my management skills."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"This job is right for me at this time in my career because I am prepared and ready to take on a management position. From my research and the conversations I've had with Cisco employees, I feel that this team would nurture my desire for growth and prepare me with the appropriate training."
Written by Rachel Hills on December 26th, 2021
Direct
12. Tell me about your availability. Would you be willing to work over 40 hours a week?
Why the Interviewer Asks This Question
Before answering scheduling questions, it's important to be clear on the interviewer's expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask.
Consider asking about the scheduling expectations for this position before giving an answer to the question. You want to be sure that you can meet their expectations before committing. If it turns out their schedule expectations won't work for you, think about what you CAN offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you. Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I am available for full-time work which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours meet your expectations?"
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"If overtime is required in this role, I am happy to accommodate whenever I can. My only restriction is that I cannot work Wednesday nights as I have an evening course those days."
Discovery
13. We are looking for individuals who are effective leaders and decision-makers. What decisions did you routinely make in your last position?
Why the Interviewer Asks This Question
The interviewer would like to know more about the types of decisions you are accustomed to making in the workplace as an indication of your capacity for leadership. Your answer will give them a better idea of your level of experience, seniority, and ability to handle the decision-making requirements in this role with Cisco.
If the job you are interviewing for requires you to be decisive and quick on your feet, focus on examples that demonstrate how you have done these things in the past. If you worked as a sales rep, you likely needed to know how to negotiate and make quick decisions on the prices and benefits you could offer. No matter your previous experience, highlight the most important decisions you made in past roles and how those types of decisions have prepared you for a role like this one.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"In my previous position I was often tasked with making decisions on employee hiring and terminating. While I often had to make difficult decisions, I believe that that role prepared me quite well for a position like this one, as it forced me to think quickly and rely on my intuition. Delivering these decisions helped me to become a better, more assertive communicator who doesn't stray from difficult conversations."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"In my previous position, I was tasked with making small and large decisions on a daily basis when it came to content management. I was responsible for planning the content calendar, including emails, blog post topics, social media posts, in addition to actually executing the plans. I collaborated with management to decide what promotions and sales we would be running and when. Through this role, I learned to effectively liaise with other teams and rely on my own organizational skills to put decisions, big and small, into practice."
Written by Rachel Hills on December 26th, 2021
Discovery
14. How have you worked to develop yourself professionally throughout your career?
Why the Interviewer Asks This Question
Cisco knows that its employees' professional growth is vital to remaining at the forefront of their industry, which is why they offer employees various opportunities for continuous learning and professional advancement. Use this question as an opportunity to highlight the many ways that you have taken the initiative to continuously improve professionally. Highlight any continuing education you have completed, societies or groups you belong to, and publications you read regularly. All of these serve as great examples of your drive to grow professionally.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I am a firm believer in being a lifelong learner in my work. As technology has changed over time, it is critical to keep myself up to date with the latest advancements within the IT space. I stay up to date on industry news through an annual subscription to (XYZ) publication. Also, I recently decided to join an online networking group within the industry to learn from my peers about challenges they've encountered and strategies they've developed to overcome them."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"I strive to be intentional with my career moves and progression and am happy with the path that my career has taken me. Both personally and professionally, I work to ensure that I make growth a priority and that my daily actions set me up to achieve the goals that I've set for myself. I especially enjoy conferences and in-person and virtual networking events, which allow me to learn from my peers and stay up-to-date on the latest industry happenings."
Written by Rachel Hills on December 26th, 2021
Discovery
15. How would your most recent manager describe you?
Why the Interviewer Asks This Question
The interviewer wants to get a better sense of your work style as well as your awareness of how others perceive you. Give an honest answer that relates to the work that this role requires. You can strengthen your answer by drawing on your most recent performance review and any relevant feedback that you received. If relevant, feel free to refer to any strong employment references you are able to provide.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"In my recent performance reviews, my manager described me as a hard worker and a motivated and consistent employee. I always strive to exceed expectations when I can. My current manager is happy to speak on my behalf as a positive reference as well."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"My last manager and I had a close relationship. She appreciated all of my efforts when it came to working overtime and going above and beyond on an important project. I believe she would describe me as diligent, reliable, and energetic."
Written by Rachel Hills on December 26th, 2021
Discovery
16. Tell me something about yourself that I wouldn't know from reading your resume.
How to Answer
The interviewer would like to get to know who you are outside of a piece of paper. You are certainly not obligated to discuss personal matters such as your kids or relationship status. Stick with a couple of fun facts to show the interviewer that you are a real person with varied interests outside of the IT world. Your answer should be memorable so that you stick out as a candidate for Cisco.
Focus on non-work-related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to ask you to perform your skill on the spot if possible (this will make you unforgettable!)
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I am an avid marathon runner and have traveled to ten countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy staying fit."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"I am bilingual in Spanish and have some proficiency in French and Italian, too. I also am a huge Harry Potter fan and could pretty much quote each book to you."
Discovery
17. Our industry is a competitive one. Why do you want to work for Cisco?
How to Answer
The interviewer wants to know that you have a keen interest in working for Cisco and can speak to its specific attributes as a company that makes it stand out from its competitors. You should enter the interview prepared to discuss why they stand out as the top employment option among their competitors. Talk about what you feel Cisco is doing right and how their values and opportunities align with your career goals and employment needs. Remember that hiring is a two-way street. Be sure to highlight why hiring you would be a good decision for both parties rather than simply focusing on why the position is a good fit for you.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I understand that Cisco has some strong competitors but when I was researching new employment opportunities, your company stood out to me for the legacy you've created in building technology to connect people all over the world. This legacy is quite honestly unparalleled. I also have a few professional connections who have worked with Cisco and they had only great things to say about your culture, continuous learning options, and growth opportunities."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"I've been interested in pursuing a career with Cisco for quite some time, but I wanted to further my education and career experience first to become a more competitive applicant for (XYZ) position, which truly is my dream job. I'm most drawn to the inclusive and diverse team environment you've fostered over the years, and I'm excited about the possibility of becoming a part of that team environment. My experience in software engineering and security solutions would allow me to hit the ground running and contribute to the Cisco team and bottom line."
Written by Rachel Hills on December 26th, 2021
Discovery
18. At Cisco we seek to hire those with a passion for the IT industry. How do you stay up-to-date on industry changes and current events?
Why the Interviewer Asks This Question
Being up-to-date on industry terms, trends, and news is critical in a fast-moving industry like IT. The interviewer would like to know that you have a genuine interest in their industry and that you stay current on the latest news and industry happenings. Speak briefly about the ways you stay up-to-date on industry changes and current events by referring to specific, industry-relevant sources. You can also ask the interviewer about their favorite resources.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"This industry is ever-changing, and I have a keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"My current employer sends a daily email with the company and industry updates. This update is beneficial and I thoroughly read it every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."
Written by Rachel Hills on December 26th, 2021
Diversity
19. At Cisco, we place great value on fostering a culture of diversity and inclusion. When have you worked amongst a diverse group of people?
Why the Interviewer Asks This Question
Give an honest answer that addresses your experience working with a diverse group of people from different backgrounds and perspectives. Demonstrating your ability to be an effective team member in spite of differences among team members is a critical component of leadership and collaboration. If previous work or academic experiences have been among a relatively homogenous group of individuals, be honest about that while emphasizing your openness to working with team members who are different from you.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in university. I am most comfortable and happy in this type of environment because it offers great learning opportunities and fosters a diversity of experiences and perspectives."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"To be completely honest, the previous team that I worked on was not diverse in the slightest. I noticed that the hiring manager tended to interview and hire individuals who were similar to him in background and identity. This was something that bothered me as I place great value on working in an environment that is equitable and inclusive and brings together team members of varied backgrounds. I value hearing opinions that are different than my own and think that doing so makes me a more effective team member. I'm drawn to Cisco because of the emphasis you've placed on fostering this kind of environment as a company."
Written by Rachel Hills on December 26th, 2021
Education
20. At Cisco, we strive to support the continued education of our employees. If you could take a course or workshop on any topic, what would you choose?
Why the Interviewer Asks This Question
Working for a company that emphasizes the importance of continued education can be an enriching opportunity. Be prepared to talk to the interviewer about your interest in growing your knowledge base. You may want to push your existing knowledge into the expert range, or perhaps there is a current hot topic on which you would like to learn. Whatever your answer may be, ensure that you express to the interviewer your appreciation for continued education opportunities.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I love that Cisco emphasizes continued education. This offering is one of the qualities I was looking for in my next opportunity. If I could take a course or workshop on any topic I would choose to focus on IT Management. My goal is to grow into a management-level position, and that would be a great stepping stone to get there."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"I value continued education as well and strive to learn new skills and stay up-to-date with the latest industry updates. If I could continue my education in any area, I would do a deeper dive into IT Security and IT Security Management."
Written by Rachel Hills on December 26th, 2021
Education
21. Walk me through your post-secondary education and how it will help you in your career with Cisco.
Focus Your Answer On
The interviewer will likely have a rough idea of your educational background from your resume. What they are asking through this question is for you to bring the experience to life for them and connect the dots between your academic preparation and your suitability for this role. Feel free to discuss memorable courses, extracurriculars, or any special academic recognition you may have received in your university and graduate education. Focus on discussing the strengths you gained and how those skills will be used in your new position with Cisco.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time I specialized in Data Management and Analysis. I graduated with a 3.95 GPA, one of the top students in my class. One of the biggest take-aways from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills and look forward to bringing those to work for Cisco."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"Although I do not have formal post-secondary education, I have taken some courses in customer support, upselling, and a variety of software programs. I look forward to gaining even more knowledge in this role with Cisco."
Experience
22. We are asking for 8 years of industry experience and you have just 5 years. Why do you think you are qualified for this position?
How to Answer
To many employers, the number of years of experience is flexible so long as you have sufficient expertise to be successful in the tasks required of you. Use this question to highlight your major career successes and convince your interviewer that while you don't have (x) years of experience, you have gained meaningful, high-impact experiences that will contribute to your success. Focus on selling yourself as a candidate, making no apologies for your lack of years!
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"Although I have five years of experience vs. eight years, I feel strongly that I can exceed expectations in this role. In my previous job, I was outperforming colleagues who had 12 years of experience, as measured by customer conversions. To me, it's all about drive and the ability to learn quickly."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"Along with my five years working in the IT industry, I have worked in related industries my entire career, including telecommunications and cybersecurity. Also, I feel confident that graduate degree and the applicable skills I've gained from it will give me a boost in doing this job effectively, given that only a bachelor's degree is required."
Written by Rachel Hills on December 26th, 2021
Experience
23. Tell me about your experience in IT services.
Focus Your Answer On
While this question is relatively straightforward, it is critical that you study the job description before your interview to ensure that you give an effective answer with impactful keywords. Highlight the related experience you bring that aligns with what the position calls for, emphasizing how your prior experience has prepared you to be successful in the role.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"As a recent college graduate, I draw most heavily on my academic and internship experience. I studied computer science in college and gained useful exposure to a variety of relevant software and systems. Further, I spent two summers interning at (XYZ) company, where I learned the fundamentals of cloud computing and put my knowledge to practice through hands-on projects."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"I am confident that I bring the most important characteristics you are looking for with regards to filling this position, drawing on a combined eight years of industry experience with (ABC) and (XYZ) company. In addition to being an expert in SAP software solutions, I also bring five years' experience in product support as a bilingual IT support agent. Both experiences taught me a great deal about IT, and I am excited to continue my career in this industry with Cisco."
Written by Rachel Hills on December 26th, 2021
General
24. What questions do you have for me about Cisco?
How to Answer
It's always a great idea to prepare a few relevant questions beforehand that you can ask your interviewer. To do so, review Cisco's website and other online resources and make sure that you fully understand the position description. If you need anything clarified, now is the time to ask!
By asking an insightful question, you are showing the interviewer full engagement and interest. Be sure that your queries are not mundane or redundant. The last thing an interviewer wants to hear is a question that is easily answered by simple research. Dig a bit deeper and ask questions related to the company's goals, your interviewer's favorite part about working for Cisco, upcoming changes in the industry, or clarification from your resume.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"While I've already shared with you the 90-day plan that I've drawn up to ensure that I'll hit the ground running, I'm curious to learn more from you about if there are any steps in particular that you think I could take to be successful in this role. Are there any specific actions not encompassed by the position description that you think is important?"
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"Thank you for asking. I do have a few questions. What types of career growth opportunities are available for this position? Also, I'm curious to learn more about the work and collaboration style of the team I would be working on. What does a typical day look like for (XYZ) team in terms of group meetings and collaboration?"
Written by Rachel Hills on December 26th, 2021
Leadership
25. How do you demonstrate leadership qualities even when you are not in a leadership role?
Why the Interviewer Asks This Question
This question challenges you to think about how you act as a leader, even when you are not in an official leadership position. Before your interview, reflect on the leadership style and skills you have developed over the years. Regardless of what role you're applying for, your interviewer wants to hear that you have taken on leadership responsibilities in previous roles and have the capacity to grow with Cisco.
You might give an example of how you coached a coworker who was having difficulty preparing for a big presentation. Maybe there was a time you stepped up and did more than what was expected of you. Whatever example you point to, emphasize that you will bring these leadership qualities to this role at Cisco.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I naturally take on the role of a leader and mentor with my co-workers. In one instance, I worked with a new coworker who had some difficulties adjusting to the team culture and work environment. She worked with a hands-off manager who wasn't very involved with her training, but I could tell that she needed more one-on-one time to adjust to the new role. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I wanted her to stay and enjoy her employment with us, so I made sure that she was settling in well."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"No matter what team or project I'm contributing to, I strive to be an effective leader by building a positive team atmosphere and supporting my coworkers. I believe that each person makes their own unique contributions to the overall goals and purpose of a team. I regularly reach out to teammates to see if I can be a resource for them in tasks for a project when I feel like my own areas of expertise could potentially be helpful. Another key component of being a good leader is holding people accountable for their actions to ensure we make a progress as a team. While it can be difficult to push team members, I've found that I've developed this leadership skill of assertiveness over the years."
Written by Rachel Hills on December 26th, 2021
Leadership
26. How do you evaluate success among your team members?
Why the Interviewer Asks This Question
When you are leading a team, it is imperative to maintain awareness of each team member's contributions and to regularly evaluate their strengths and weaknesses. Taking stock of everyone's performance allows you to address bottlenecks and adjust the plan as needed. One underperforming team player can drag down the entire group. Point to previous leadership experiences while discussing with your interviewer how you stay aware of each team members' success.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I've developed an in-depth system for evaluating success among my team members. As a manager, I check in twice per week with each member of my team. On Mondays, the entire team meets to set our goals together. Then, on Fridays, we meet as a group and 1:1 to discuss any successes and challenges. I have them self-evaluate and then we create a plan for success for the upcoming week. I evaluate their success based on their follow-through and willingness to work hard to reach their goals."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"I have various KPIs in place to measure the success of each team member. In addition to these objective metrics, I think it's critical to meet on a regular basis with each team member to hear directly from them about how they would rate their own progress on a project. I've found that, for the most part, these individuals have been quite self-aware and motivated to address any obstacles in the way of their success. In this way, I strive to foster an open conversation with team members rather than maintaining a hierarchical approach."
Written by Rachel Hills on December 26th, 2021
Management
27. Describe your ideal boss.
How to Answer
Your interviewer wants to ensure that your description of an ideal boss aligns with Cisco's culture, which strives to be diverse, inclusive, and team-oriented. This question will give your interviewer a better idea of your work style and how you operate in a team and respond to authority figures. Make sure you keep your answer positive.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I've been lucky to have had great supervisors in previous roles and my current job. I tend to work best in a team environment with regular communication with my coworkers and supervisor. An ideal boss makes expectations clear and checks in regularly but also gives me enough leeway to operate independently on certain projects. That being said, I'm pretty flexible as a worker and can adjust to various management styles."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"My ideal boss is someone who values team input and does not rely strictly on a top-down approach to decisions. My current boss has been great because she regularly seeks out our opinions and ideas on the direction of projects, which I appreciate. I feel like my input is valued, and I've developed my communication and leadership skills through the regular opportunities she gives us to contribute in a meaningful way."
Written by Rachel Hills on December 26th, 2021
Management
28. What type of management style brings out the best in you?
Why the Interviewer Asks This Question
The interviewer wants to see that you are self-aware and understand the type of manager who brings out the best in you. Some individuals prefer a close working relationship with high levels of accountability and oversight while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe the management style of the team you're applying to work on.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best in an independent and autonomous environment. Can you describe the management style here?"
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"I do best in a collaborative, team-based atmosphere. It's helpful to me as a team member when my manager clearly defines everyone's role, rewards great performers on the team, and holds people accountable for their actions. While positive reinforcement and feedback are important to me, I've found it to be even more important to seek out feedback that will allow me to grow and address any weaknesses that I have. Working with a manager who gives regular, direct feedback helps me to be the best team member I can be."
Written by Rachel Hills on December 26th, 2021
Operational
29. Give me an example of a time when you had to be extra diligent in order to meet a deadline.
How to Answer
Choose a situation, ideally one in the IT space, that demonstrates your ability to work efficiently and calmly under an impending deadline. In your answer, focus on the personal attributes you've honed over the years that allow you to effectively problem-solve and meet deadlines.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"Last month, I worked with a client who requested a host of last-minute changes to our project. Despite the changes, our deadline remained the same. Our project lead was becoming increasingly stressed that we would not meet our deadline, so I decided to stay late three nights that week to ensure that all expectations were met. In the end, we met the deadline and the client was happy with the work."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"During the last semester of my MBA program last spring, I was nearing completion of my capstone project. During the semester, the full-time job I was working to put myself through school was becoming much more demanding, and parts of my project got postponed to a point where I feared not being able to complete it to the best of my abilities with the final due date approaching. Right away, I rearranged my work schedule to work half time and began plugging away at the final pieces of the project. To complete it, I had to sacrifice some outside social events. While sad to do that at first, I learned some great lessons on time management, project management, and sacrifice."
Written by Rachel Hills on December 26th, 2021
Operational
30. Many Cisco teams are still operating in a remote capacity. What skills do you think it takes to be an effective remote worker?
Focus Your Answer On
With employees all over the world (in 96 locations, to be exact!), many roles at Cisco will operate in a partial if not completely remote capacity. If your team operates remotely, it's important to highlight your ability to work effectively and maintain productivity away from the office. Think about the time management and organization skills you've developed to keep you on track if you do have prior experience with telework.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"My current role has been completely remote for the past two years, so I feel like I've developed a solid skillset to deal with the challenges of remote work. To be an effective remote worker, I think it's crucial to maintain regular check-ins with team members through video meetings to ensure collaboration and promote connection. Having a sense of intrinsic motivation and a diligent work ethic are both important as well. Both of these skills have allowed me to be successful in my current fully remote role."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"An effective remote worker is a communicative self-starter who is comfortable with working independently. I find that I am most focused when I am working on a project independently, which makes remote work a good fit for me. It's also important to maintain a steady stream of communication with colleagues as it's easier for details to fall through the cracks when the team isn't in the office together."
Written by Rachel Hills on December 26th, 2021
Salary
31. What are your salary expectations?
How to Answer
Interviewees often feel uncomfortable discussing compensation because they are worried that will give a number that's too high or too low. Answering this question tactfully requires a fine balance of knowing your professional worth and understanding what Cisco can realistically offer you for compensation. Rather than giving a specific number, it's best to provide a realistic range that allows room for negotiation. It's helpful to do your research beforehand using various online resources to ensure that you have a good idea of the salary range.
If you're unsure of a fair range for this position, this question is an opportunity for a discussion with the interviewer. To avoid pigeonholing yourself into a salary that's lower than what they might offer you, you can ask your interviewer if they can share the typical salary range for the role.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"Thanks for asking. I was hoping to get more information first about the salary range you're offering for this position. Would you be able to share that information with me?"
Written by Rachel Hills on December 26th, 2021
Situational
32. If you weren't able to answer a client or colleague's question, how would you handle that situation?
Why the Interviewer Asks This Question
In a client-facing role with Cisco, you may be asked complex or esoteric questions that you either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the individual(s) the plan you have in place to get that question answered. Make sure you deliver a timeline for when it can be answered. Humility and a solutions-oriented approach are key here. Be clear that you will not attempt to answer a question that you are not qualified to answer, and ensure that you will do everything in your power to find an answer. Maintaining trust and confidence with clients, colleagues, and business partners are critical.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"In a situation where I didn't know an answer, I would reassure the individual that we have the right staff in place to help them quickly and efficiently. I would communicate what the next step is, whether that is putting them directly in contact with the right person or letting them know when they can expect to hear from me with follow-up information."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"In my current role in customer service with (XYZ) company, I frequently get asked questions that our sales, finance, and service staff have to give the final stamp of approval on. In these situations, I have a great amount of knowledge to prepare the customer for speaking with the right person, while also ensuring them that the sales, finance, or service staff will provide the final answer. Then, I work quickly to get them to the right person."
Written by Rachel Hills on December 26th, 2021
Technical
33. This role requires an understanding of coding basics. What programming languages would you say you're most familiar with?
How to Answer
While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and can learn on the fly if needed. Do as much research into the role as possible before your interview so that you can speak about the specific languages they work with.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"In my university experience as a software engineering major, I spent the most time learning Java, JavaScript, and C++ through various projects. My current role has me working primarily with Java, but I pride myself on my ability and passion for learning new programming languages and would be able to do so if hired for this role with Cisco."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role focuses most heavily on artificial intelligence, and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at Cisco, I may need to learn TCL to be successful in this specific role. Though I haven't worked directly with TCL, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."
Written by Rachel Hills on December 26th, 2021
Technical
34. What software programs do you use in your current work, and how adaptable would you say that you are in learning and using new programs?
How to Answer
As an IT professional, you likely have deep experience using various tools that make you more proficient in your work. Dig into your past experiences and speak openly about the different industry-relevant analysis and design tools you've used. Above all, make sure that your interviewer understands that you are proficient in using these tools and are open to learning new tools.
Cisco is looking for team members who are dedicated to ongoing learning and improvement. Even if you don't consider yourself a software expert, emphasize your willingness to learn and master new skills. If you're already connected with any data scientists or software engineers at Cisco, it would be helpful to speak with them before the interview about the tools that they use most frequently on the job. Bring up those specific tools with your interviewer to highlight your preparation and motivation to succeed.
Written by Rachel Hills on December 26th, 2021
1st Answer Example
"In my current role, I use a program called Zendesk that is an interactive customer support tool. When we started to use this tool a little over a year ago, I was very quick to learn and utilize all of the great functions of the program and have since become a trainer for new staff that joins our team. I'm also fluent in the entire Microsoft suite of products and would consider myself an expert on the Outlook, Excel, and Word programs."
Written by Rachel Hills on December 26th, 2021
2nd Answer Example
"In my current role as a senior analyst at (XYZ) firm, I use Microsoft Excel, Capital IQ, SAP, and various BI tools daily. In addition, I'm currently learning Python. I consider myself proficient in all of these tools and am especially quick in Microsoft Excel, which, from my understanding, is used frequently in this data-heavy role at Cisco. I'm a quick learner, too, and am open to learning any new tools that are unique to Cisco to be successful in this role."
Written by Rachel Hills on December 26th, 2021