Top 25 Medical Receptionist Interview Questions
1. Have you ever used a hospital intercom system?
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List of Medical Receptionist Interview Questions
  1. Have you ever used a hospital intercom system?
  2. What motivates you at work?
  3. What job skill have you learned in the last 6 months?
  4. What task do you feel will be a challenge for you in this job?
  5. Are you comfortable with training new employees?
  6. What is your ideal work environment?
  7. What is your greatest weakness?
  8. What is your greatest strength?
  9. Are you efficient with your time?
  10. Share a time you willingly took on additional responsibilities.
  11. How would you describe your work ethic?
  12. Why are you looking for a new job?
  13. Do you have any questions for us?
  14. Tell me about a time you disagreed with your boss.
  15. How would your co-workers describe you?
  16. How would your boss describe you?
  17. A patient returns the intake form incomplete. What should you do?
  18. A patient calls to schedule an appointment with their provider but they are out of the office. The patient is not happy. What do you do?
  19. Which accounts payable software are you most comfortable using?
  20. A drug rep has come by offering to buy lunch for the office in exchange for talking to the providers for a few minutes. What do you do?
  21. What experience to you have maintaining medical records?
  22. The phones are ringing off the hook! What do you do?
  23. The patient checking in does not speak English. How do you help this patient?
  24. Your child is sick and you need to leave early. Leaving early won't allow you do pull charts for the next day. What can you do?
  25. A patient insists you billed her incorrectly for services. How do you defuse this situation?
  26. Tell me about a conflict you had with a co-worker and how you handled it.
  27. How do you deal with stress?
  28. Where would you like to be in your career in 5 years?
  29. What is your dream job?
  30. What do you know about our hospital?
Author:
Contributing Author
Heather Douglass
HR Specialist/Recruiter
Medical Receptionist Information
February 1st, 2017

A Medical Receptionists is the go-to person and face of the office. Medical Receptionists perform a number of duties to include greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized. You can find Medical receptionists in large medical facilities, clinics and small private offices.

Multi-tasker is your middle name and customer service is your game! As a Medical Receptionist you'll interact with patients, medical professionals and supervisors. Candidates must have excellent communication skills and be personable.

A successful interview will start with a professional outfit and approachable smile. Brush up on your medical terminology just in case the interviewer throws you a curve ball. As a candidate you are organized and have amazing time management skills. Share a story with the interviewer about a time you went above and beyond to improve a process that ultimately saved staff members time and improved customer satisfaction.
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