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Maintenance Interview
Questions

25 Questions and Answers by Rachelle Enns
Updated January 6th, 2019 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Construction    

Question 1 of 25

How do you handle stressful situations?

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Answer Examples

1.

How do you handle stressful situations?

Stressful situations will often arise in the workplace, and it is up to you how you handle them. Assure the interviewer that you can control stressful situations.

Rachelle's Answer #1

"I am well trained when it comes to effectively managing stressful situations. Before losing my cool, I am sure to review the situation, break the issue down to the simplest factor, and work my way through the problem from there. When you look at most problems for what they are you can see that the majority of situations are simple to solve."

Rachelle's Answer #2

"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

2.

Do you have any questions for me?

Before your interview, make sure you conduct research on the company and thoroughly review the job description for any clarification you may need on the position. Asking intelligent questions demonstrates to the interviewer your level of interest in their company, and the position.

If, for some reason, you are not prepared for the interview, and you need to think of questions off the top of your head, ask questions regarding company culture, traits they are looking for in the ideal candidate, and if there is anything not listed in the job description that this position will be in charge of. Typically, pay is not discussed during phone interviews, so avoid asking any compensation related questions in the phone interview.

Rachelle's Answer #1

"I do have a couple of questions. What are you looking for in an ideal candidate?Also, what is the last successful practice your team implemented and how is it going?"

Rachelle's Answer #2

"Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not move me to the next stage of interviews?"

3.

How do you handle conflict in the workplace?

You spend so many waking hours in the workplace and conflict between co-workers can happen. HOW you handle conflict is what the interviewer would like to know more about. This is not an opportunity to start venting about your current workplace culture.

An interviewer wants to see that you will take accountability for conflict whether the occurrence is considered your fault, or not. Handling workplace conflict tactfully, and with grace, should be the only option. Give a clear example of a time when you professionally managed workplace conflict.

Rachelle's Answer #1

"My style of conflict management can best be described as upfront, yet - I swiftly move on. In the five years that I have worked for my current company, I have only come across one instance of conflict. One of my staff members did not show up for their shift, so I was forced to cover their shift. Because of this, I missed my daughter's dance recital. I was upset about it but wanted to do my part as a team player. The next day, the delinquent employee came in and didn't say a word. He didn't apologize to me or thank me for my time. I approached him and told him how his actions impacted my day. He did not respond how I wanted; however, I let it go after I said my part. You cannot change the actions of others but you have to take responsibility for how you handle your side."

Rachelle's Answer #2

"Conflict is often a symptom of poor communication, so when conflict arises in the workplace, I am sure to address the situation by starting at the root of the issue - communication breakdown."

4.

What's your ideal company to work for?

The interviewer would like to know what your ideal employer looks like. Share with the interviewer the type of company that you are ideally looking to work for. Support your answer by including the reasons why you want to work for this particular company.

Rachelle's Answer #1

"My ideal company is an organization that puts their customers first. Being able to respond to a maintenance call quickly is half of the battle when it comes to effective building maintenance. I have researched your company and see that there any many great reviews from your customers online. This is great news to me."

Rachelle's Answer #2

"Because I am new to my maintenance career, I am looking for a place where I can learn from someone much more knowledgeable than I. I desire to become a well-rounded maintenance professional, and I believe I can do that here."

5.

What are your salary expectations?

Before your interview, make sure you have researched the median salary for the position (and location). You can look at salary reviews on Glassdoor.com or Payscale.com.

Always make sure you give a salary range, not just a number. Providing a range allows you to negotiate down the road if you are given an offer. However, if you just tell the employer you are looking for $50K it doesn’t leave room for negotiating later on. Also, make sure the lowest number of your range is something you are comfortable with!

Another great option is to tell the interviewer what you are currently earning and tell them that you are seeking a competitive offer.

Rachelle's Answer #1

"I am currently earning a base salary of $50K per year. I am looking for a position that will offer me competitive growth and salary."

Rachelle's Answer #2

"As I am new to my career and this industry, I am happy to negotiate my earnings based on your typical salary for this role."

6.

Would you consider yourself to be a "Jack-of-all-trades"?

As a general maintenance professional it is very helpful to have a long list of skills. Talk to the interviewer about the variety of skills that you possess.

Rachelle's Answer #1

"I would consider myself a very well rounded maintenance professional because my background is so diverse. I began my career as an electrician and have trained professionally as a plumber and also bring experience in HVAC. If I don't have direct experience, I will conduct some research on the topic and can generally pick it up very quickly."

Rachelle's Answer #2

"At this time, the bulk of my educational focus has been on plumbing, with a small amount of knowledge in electrical. I do hope to consider myself to be a jack of all trades. However, I am not quite there yet."

7.

Why did you choose a career in maintenance?

The interviewer would like to know what led you to a career in maintenance. How did you arrive on this career path? Talk to the interviewer about why you chose this career and briefly discuss what keeps you engaged.

Rachelle's Answer #1

"After graduating High School, I attended our local trades college to become an electrician. I decided over time that I most enjoyed the variety of general maintenance and re-focused my career. I haven't looked back a day in my career because the variety keeps me happy."

Rachelle's Answer #2

"I chose a career in maintenance because I wanted to follow in my father's footsteps. He has his machine shop, and I would hang out with him every day after school. I loved tinkering around with his tools and figuring out how parts worked together."

8.

If you see a problem, but are unsure of a solution, what do you do? When has this happened to you?

The interviewer would like to know how you tackle problems on the job. The steps that you take to problem solve will tell the interviewer a lot about you. Assure the interviewer that you can efficiently manage workplace issues, even when you may not have an immediate answer.

Rachelle's Answer #1

"Recently I came across a major plumbing concern in one of our residential buildings. The situation was severe and required more specific expertise than I could offer. I had to call in additional resources. If I come across a problem where I do not personally have a solution, I have no concern calling other industry professionals for assistance."

Rachelle's Answer #2

"If I am stuck on a particular problem, I will take a break from trying to figure out what's wrong and ask a coworker for advice. Getting another person's perspective when you start to feel like you're hitting a wall can help one to see a problem with a fresh set of eyes. As humans, sometimes we overthink! The biggest hurdle can be asking for help, and I am not above asking for help when I'm stuck."

9.

Are you interested in any continued education?

While some post-secondary education will be very helpful in a general maintenance role, it is not always a requirement of the position. Talk to the interviewer about the value that you would see in earning additional credentials.

Rachelle's Answer #1

"Additional education would always be an asset, no matter what your career path. If I were to continue my education I would be interested in completing my electrician certifications."

Rachelle's Answer #2

"Yes, I certainly do have an interest in continued education. I would appreciate further training in elevator mechanics and operating heavy machinery. Are there any special areas of training you would recommend for me, to be most successful in this role?"

10.

When do you best demonstrate yourself as a leader?

The interviewer wants to know that you are confident about your leadership abilities and that you understand when your leadership abilities have been most useful.

Perhaps you best demonstrate yourself as a leader when your manager is away. Maybe you often jump into a leadership mindset when a co-worker is struggling. Think about a recent time when an employee on your team was successful at something because of your leadership skills. Discuss the scenario and how your leadership skills made the difference.

Rachelle's Answer #1

"I best demonstrate myself as a leader when I know that a coworker could use my assistance. I seem to be a natural teacher and mentor which means that when someone is struggling, my first instinct is to train them. Just recently, I coached a new employee on a technique that helped her to troubleshoot significantly faster. I look forward to working in this role with you because it will allow me to take on further leadership opportunities."

Rachelle's Answer #2

"In my current position, every time my current manager is away, I take on the role of leader for our team. This is usually one day per week. When you call him for a reference, he will be able to tell you that I have naturally stepped into the responsibilities associated with being a leader."

11.

Would you be willing to work over 40 hours a week?

Before answering scheduling questions, it's important to be clear on the interviewer's expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask!

Consider asking, 'What are the scheduling expectations for this position?' If they expect you to work 12 hour days, it would be important for you to know that before you respond with, 'Absolutely! No problem!' You want to be sure that you can meet their expectations.

If it turns out their schedule expectations won't work for you, think about what you CAN offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you. Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week.

Rachelle's Answer #1

"I am available for full-time work which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours meet your expectations?"

Rachelle's Answer #2

"If overtime is required in this role, I am happy to accommodate whenever I can. My only restriction is that I cannot work Wednesday nights as I have an evening course those days."

12.

How important is strong customer service to you?

The interviewer would like to know how much emphasis you put on customer service. Strong customer service skills are crucial to success in nearly every career path. Assure the interviewer that you see the importance of reliable customer service.

Rachelle's Answer #1

"I understand that in today's competitive market, strong customer service is of utmost importance. It is easy for someone to complain using social media and email, so you have to have your best face forward at all times."

Rachelle's Answer #2

"Customer service is essential to the success of a company. It's important to me, and I do spend a great deal of time ensuring that my customers are satisfied with the quality of my work."

13.

How would you describe your work ethic?

Do you feel that work only is a necessary evil? Do you enjoy keeping your hands and mind busy during the day? When the interviewer asks about your work ethic, they are looking for specific examples or keywords they can relate to. When you read the company job posting or job description do they refer to particular company ethics? Talk about their values and how those align well with your work values.

Rachelle's Answer #1

"I would describe my work ethic as 'old school.' My previous supervisors have often commented on my strong ethics and old-fashioned values. When it comes to a work motto, I often say 'Work Smart, Have Fun.' "

Rachelle's Answer #2

"Some characteristics you may want to use are:

- Determined/Driven
- Accountable
- Humble
- Respectful
- Dependable"

14.

What do you know about our facility?

A good hiring manager will always want to know that you are keen on the role and that you have taken time to research the organization, or facility, prior to your interview. Display to the interviewer that you have committed to researching their facility prior to your interview.

Rachelle's Answer #1

"I have been aware of your facility for quite some time now and did conduct some research on your website and through a Google search. It appears that your facility is very well respected with a great safety record. One point that really stands out to me is the time your employees spend volunteering and giving back to the community."

Rachelle's Answer #2

"I have researched your facility and understand that you work primarily on A/C and HVAC repairs off-site. Your company has been around for the past eight years, and it appears that you have strong employee tenure. I look forward to growing my maintenance career here."

15.

What plumbing experience do you have?

Although you are a general maintenance professional, do you have specific abilities as a plumber? Talk to the interviewer about your ability to perform plumbing related tasks.

Rachelle's Answer #1

"I have some plumbing experience from my previous position; however, it is basic plumbing such as clogged drains and leaking toilets. For severe plumbing issues, I do call a professional and accredited plumber."

Rachelle's Answer #2

"I wouldn't say that I have plumbing experience; however, I do have plumbing knowledge. Which types of plumbing tasks do you expect I will encounter in this role?"

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Boilermaker
Construction
Electrical Technician
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25 Maintenance Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. How do you handle stressful situations?
  2. Do you have any questions for me?
  3. How do you handle conflict in the workplace?
  4. What's your ideal company to work for?
  5. What are your salary expectations?
  6. Would you consider yourself to be a "Jack-of-all-trades"?
  7. Why did you choose a career in maintenance?
  8. If you see a problem, but are unsure of a solution, what do you do? When has this happened to you?
  9. Are you interested in any continued education?
  10. When do you best demonstrate yourself as a leader?
  11. Would you be willing to work over 40 hours a week?
  12. How important is strong customer service to you?
  13. How would you describe your work ethic?
  14. What do you know about our facility?
  15. What plumbing experience do you have?
  16. Why are you qualified to be our maintenance person?
  17. What do you like most about being in maintenance?
  18. Where did you get your knowledge in maintenance?
  19. Are you comfortable working with hand tools?
  20. Tell me about your greatest work related accomplishment.
  21. Have you ever been in a customer-facing role?
  22. How do you get along with others at work?
  23. What type of maintenance work do you dislike doing?
  24. What type of electrical training do you have?
  25. List the different types of piping materials you have experience with. (Example, PVC, Copper, PEX, etc.)
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