IT Business Consultant Mock Interview
Practice 33 IT Business Consultant interview questions covering stakeholder management, technical solutions, and business analysis.
Question 21 of 33
How would you explain the concept of technical debt to a client and convince them to invest appropriately to resolve it?
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Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
An interviewer asks this question to learn a candidate's process for educating a client on a technology concept they may have limited knowledge of. Some technology decisions are out of a client's hands and it is important to help them understand the value in investing in development initiatives they do not directly request.
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Avoid communicating that you believe there are technical concepts that clients do not need to understand or be involved in. There are clients who do not wish to be educated on concepts such as technical debt, but all companies and clients are different and may not agree with a strict separation of responsibility.
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"I would explain that technical debt represents the cost that must be incurred to address quality issues that occur during the development process. The root cause of technical debt can be timeline constraints, lack of knowledge/expertise, budget issues, or an inability to leverage the best technology available at the time of development.
I would help convince my client to invest in resolving the debt by offering examples of how a failure to address technical debt resulted in additional future expenses and time making business-driven system changes. I would lean on a metaphor to help explain technical debt in the event I am working with a client that is not tech-savvy. Finally, I would work with my client to help them understand the potential impact on their budget and implementation timelines.
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