Avoid examples that resulted in sacrifices made by one party or another. Outcomes that do not transcend the conflict involved or offer rewards when one side makes concessions in a conflict do not leave the best impression possible.

"I leverage my facilitation skills heavily in cases where my business clients and the technology teams responsible for developing or maintaining their solutions do not agree. I adopt a neutral standpoint and consider all of the perspectives involved. From there, I work to create mutual understanding between the parties and develop a way forward that ensures everyone gets something of value in the end.

For example, I worked with a business that was a customer-facing and fast-paced 24x7 operations organization. It was difficult to find time for small maintenance updates, and scheduling large upgrades was a challenge. I worked with the management across each operating team to determine the best possible windows to make changes and train their staff. I developed a custom roll-out strategy for large initiatives and a standing maintenance window for smaller deployments. This often meant that my team and I were working overnight or during weekends, but our flexible attitude and commitment to customer service were greatly appreciated. Additionally, I ensured that the members of my team were rewarded for their hard work with extra paid time off."