Avoid answers that rely solely on escalation to management for problem clients. While this avenue exists in many cases, interviewers prefer candidates that leverage learning, mentoring, and customer service opportunities before jumping to escalation.

"I have used various strategies for working with clients that are uncomfortable adopting new technology. My first step is to talk with them to determine the root causes of their concerns. Sometimes they feel their job security is at risk. Sometimes a training opportunity exists. Sometimes a personal issue or poor past experience is involved. A client may dislike the solution and feel it will adversely impact their operations or expose issues within their teams.

To resolve those types of issues, I ensure that my clients know their concerns are important to me and I am invested in helping them to find a resolution. From there, I personally train them or offer stories of similar issues and resolutions from my past. I have also paired people with mentors or peers who have overcome similar challenges."

Remember to demonstrate understanding and empathy for your client in your answer. Emotional intelligence is an important quality for consultants responsible for ensuring implementations go smoothly.