How to Answer: Describe the impact of an operational efficiency you were responsible for.
Advice and answer examples written specifically for an IT Business Consultant job interview.
21. Describe the impact of an operational efficiency you were responsible for.
Why the Interviewer Asks This Question
This question is asked to understand a candidate's ability to positively affect business operations. Hiring companies want to feel confident that a candidate has experienced success and will be able to add similar value to their operations.
Written by Karrie Day on March 8th, 2022
What to Avoid
Avoid offering a generic answer that does not clearly demonstrate the level of impact you had on the operations of your client. Answers that do not include statistics such as time, cost, or other resource savings are not as impressive as those with specific impact statements.
Written by Karrie Day on March 8th, 2022
Answer Example
"I was responsible for a suite of applications responsible for managing the details of the work for the employees within various areas of the business. My clients were using paper timesheets that were often turned in late with a lot of errors and missing detail. A senior developer and I quickly stood up an app that allowed these employees to clock in every day when they arrived at work and validate the time detail of their assignments before leaving each day. Their managers could then review the data daily while it was fresh in their minds and approve it on an ongoing basis. This process sped up the timesheet entry, review, and approval process by over 70%, and the development of the solution was minimal in cost."
Written by Karrie Day on March 8th, 2022