How to Answer: Our Hotel Manager must show a willingness to listen to the customer. Share with me your ability to do so. What are some ways you have learned to listen to a guest?
Advice and answer examples written specifically for a Hotel Manager job interview.
3. Our Hotel Manager must show a willingness to listen to the customer. Share with me your ability to do so. What are some ways you have learned to listen to a guest?
How to Answer
No hotel chain impresses everyone every time. There are moments when guests are not satisfied no matter how hard the employees work. The interviewer needs to know how you might respond to this situation, ultimately wanting to be confident that you will be the consummate professional even if a guest is rude or has unrealistic expectations. Reassure the hiring manager that you want to receive feedback and that you take it seriously.
Written by James McMechan on October 5th, 2021
Answer Example
"I go over our online reviews every morning so that I can correct any issues that guests might have had. I contact them directly so that I can apologize if needed, and offer some kind of perk to keep them as our customers. When guests are in front of me, I never interrupt, but allow them to vent completely about their issue. I have found that most guests just want to be heard, not confronted."
Written by James McMechan on October 5th, 2021