Hotel Manager Mock Interview
Practice 34 Hotel Manager interview questions covering operations, guest relations, and revenue management.
Question 6 of 34
Our Hotel Manager must show a willingness to listen to the customer. Share with me your ability to do so. What are some ways you have learned to listen to a guest?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
No hotel chain impresses everyone every time. There are moments when guests are not satisfied no matter how hard the employees work. The interviewer needs to know how you might respond to this situation, ultimately wanting to be confident that you will be the consummate professional even if a guest is rude or has unrealistic expectations. Reassure the hiring manager that you want to receive feedback and that you take it seriously.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I go over our online reviews every morning so that I can correct any issues that guests might have had. I contact them directly so that I can apologize if needed, and offer some kind of perk to keep them as our customers. When guests are in front of me, I never interrupt, but allow them to vent completely about their issue. I have found that most guests just want to be heard, not confronted."
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