Our Hotel Manager must show a willingness to listen to the customer. Share with me your ability to do so. What are some ways you have learned to listen to a guest?

No hotel chain impresses everyone every time. There are moments when guests are not satisfied no matter how hard the employees work. The interviewer needs to know how you might respond to this situation, ultimately wanting to be confident that you will be the consummate professional even if a guest is rude or has unrealistic expectations. Reassure the hiring manager that you want to receive feedback and that you take it seriously.