Hotel Manager Mock Interview
Practice 34 Hotel Manager interview questions covering operations, guest relations, and revenue management.
Question 25 of 34
What is your best customer service skill?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I believe that my best ability is the way that I interact with the guests. I try to always have a smile on my face, and some pep in the step as we seek to meet their needs. I believe that customers can spot mediocre customer service from a mile away. My job as a hotel manager is to make sure that never happens."
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
In any service industry, the needs of the guests should be paramount. The interviewer is asking this question to get a sense of your priorities and your focus. Think about your customer service skills and what might set you apart from others. Be confident in your abilities as you share.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I have several strong customer service skills, but my best is my ability to listen to the customer. If you don't hear them, then how can you help them? I work hard to put myself in the guest's shoes and try to look at things from their perspective. It helps me be empathetic and solution-driven."
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