Hotel Manager Mock Interview
Practice 34 Hotel Manager interview questions covering operations, guest relations, and revenue management.
Question 16 of 34
How would you handle a situation where the hotel was overbooked and a guest had to be turned away?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I would personally meet the guest at the front desk to inform them of the situation and offer to find them a room at another property. Then I would pay for that room and offer the shuttle to take them there. I would apologize for the inconvenience but as calmly as I could try to explain the situation and what happened."
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
There are going to be times as a hotel manager where the property is completely sold out or oversold. At times such as these, the guest has to be transferred to another hotel should a room be found for them. The interviewer wants to assess your ability to diffuse a difficult situation. Reassure the hiring manager that you are able to handle tough circumstances.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I would find them another room at a different hotel and pay for it. Then I would attempt to contact the customer personally to inform them of what had happened and reassure them that we have them set up in a nearby property. Lastly, I would offer to pay for a ride to that hotel should they need it."
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