How would you handle a situation where the hotel was overbooked and a guest had to be turned away?

There are going to be times as a hotel manager where the property is completely sold out or oversold. At times such as these, the guest has to be transferred to another hotel should a room be found for them. The interviewer wants to assess your ability to diffuse a difficult situation. Reassure the hiring manager that you are able to handle tough circumstances.

"I would find them another room at a different hotel and pay for it. Then I would attempt to contact the customer personally to inform them of what had happened and reassure them that we have them set up in a nearby property. Lastly, I would offer to pay for a ride to that hotel should they need it."