How often do you stay at other hotels, and what have your experiences been like?

Every hotel chain has its own set of policies and procedures, but the interviewer wants to know how much experience you have actually had, not just what may be printed on a resume. This question is designed to get you to talk about some of the experiences you have had from a guest's perspective. Reassure the hiring manager that you know what it is like to travel and be on the receiving end of someone else's customer service skills.

"I travel constantly and am always on the lookout for how other hotel chains treat their guests. Some of the best experiences I have had I have tried to incorporate into our hotel. The worst, I have notified their corporate office so that the company can take steps to improve their customer service. I feel that they cannot correct a problem they do not know about."