QUESTION 21 OF 34

Have you ever been in an emergency situation involving a hotel guest?

"One night a gust had a heart attack in the restaurant I managed. We called the paramedics - reassured the rest of our patrons and worked hard to allow the first-responders to do their job. It was a hard night for all of us, but I thought that staff handled it well."

As a hotel manager, there is always the possibility you will be faced with some sort of emergency situation; fire, flood, robbery, etc. The interviewer needs to know that you have the capability of handling these kinds of situations with a calm demeanor. If you panic during a fire, your staff, and guests' safety will be at risk. Think about a time when you had to make decisions that were life and death situations. Be confident in your ability to handle these pressures.

"At the property I manage, we had a fire in the kitchen one night. I ran to the back of the restaurant just in time to see the grill go up in flames. We evacuated the hotel and the restaurant called the local fire department and made sure that everyone was all right. I felt like a traffic cop that night, but by clearly giving instructions, we made it through with a minimum amount of hassle."

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Hotel Manager Mock Interview

Have you ever been in an emergency situation involving a hotel guest?

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34 Hotel Manager Interview Questions & Answers