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Top 20 Front Desk Interview Questions
Question 1 of 24
Why did you choose to become a front desk clerk?
  Professional Answer
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List of Front Desk Interview Questions
  1. Why did you choose to become a front desk clerk?
  2. Why should we hire you?
  3. Are you a people person?
  4. Tell me about your experience in this field.
  5. How do you handle stress on the job?
  6. How do you respond to problems that require a quick solution?
  7. Would you be willing to work over 40 hours a week?
  8. Can you tell me about a time that tested your patience?
  9. How do you respond to customer or client complaints?
  10. How many days were you absent from work last year?
  11. What in the past demonstrates your ability to handle this position?
  12. What do you do to ensure guests feel welcome while waiting?
  13. Do you have any experience in customer service?
  14. Can you speak any other languages?
  15. How do you deal with difficult people?
  16. Name a time where you went above and beyond to satisfy a guest.
  17. How can you improve our company?
  18. How are your computer skills?
  19. How are your communication skills?
  20. How would others describe you?
  21. How are your customer service skills?
  22. What are your future goals with this company?
  23. What issues have you had in the past with a customer and how did you resolve it?
  24. What do you think will be a challenge for you, in this job?
Authors:
Contributing Author
Rachelle Enns
Recruiter
 
Front Desk Information
February 5th, 2017

Front Desk Clerks can find employment in hotels, resorts, or buildings where concierge services are provided. Medical related facilities and spa's may also employ Front Desk Clerks.

A Front Desk Clerk must be customer service driven at all times. This is a customer-facing role where the primary responsibility is to tend to all customer and guest needs. Delivering exceptional customer service over the phone may also be a requirement. Dispute resolution skills are also very important as a Front Desk Clerk.

As a Front Desk Clerk you are the point of contact for any guests and customers who have a question. For this reason, a Front Desk Clerk must be knowledgeable when it comes to the amenities available around the facility. This can include local restaurants, tourist attractions, and shopping malls. Strong communication skills are a must.

Front Desk Clerk's should be technically savvy as they will often be required to use robust booking systems and CRM's (Customer Relationship Management Software). Taking payment from clients will also be a common task. A Front Desk Clerk may be required to handle a multi-line phone system.

Most Front Desk Clerk roles do not require any formal post-secondary education however there are courses available in hospitality and tourism. These courses can prove valuable for those wishing to gain employment at a resort or other vacation related facility. Other education options could include a Degree in Business Administration.
Front Desk User Submitted Interview Answers
Question 1 of 24
Why did you choose to become a front desk clerk?
User Submitted Interview Answers
1.
Because I like to provide service to people and I want to get some work experience that can help me in my career.
2.
I'm interest in further my career in the hotel industry so I see this is a good opportunity to start here and develop skills and experiences and at the same time provide my best to fulfill duties of position.
3.
I choose to become a front desk clerk because I love to entertain guests. And I have skills and knowledge about front office which I learned in my assessment in school.
4.
I choose to become a front desk clerk because I love interacting with people, I'm pleasant, friendly, courteous.
Question 2 of 24
Why should we hire you?
User Submitted Interview Answers
1.
Because I think I have the passion for the job.
2.
I take priority in customers satisfaction so I would put myself in their shoes and wants whats best so I can better serve the customers and create a friendly and welcoming environment for customers when staying at the hotel.
3.
I would be an excellent candidate for this job.
4.
I'm welcoming, smart and friendly. I have some knowledge in the use of computer like: miscrosoft word and excel. I can speak and communicate an information is English.
5.
Because I'm confident and am friendly and hard worker.
Question 3 of 24
Are you a people person?
User Submitted Interview Answers
1.
Yes, I've always worked in customer service.
2.
Yes, I am most of the time. I get along well with others and comfortable to be around.
3.
Yes. I love to meet new people with different personalities and I love to entertain them.
4.
Absolutely I enjoy being around and working with people.
Question 4 of 24
Tell me about your experience in this field.
Question 5 of 24
How do you handle stress on the job?
Question 6 of 24
How do you respond to problems that require a quick solution?
Question 7 of 24
Would you be willing to work over 40 hours a week?
Question 8 of 24
Can you tell me about a time that tested your patience?
Question 9 of 24
How do you respond to customer or client complaints?
Question 10 of 24
How many days were you absent from work last year?
Question 11 of 24
What in the past demonstrates your ability to handle this position?
Question 12 of 24
What do you do to ensure guests feel welcome while waiting?
Question 13 of 24
Do you have any experience in customer service?
Question 14 of 24
Can you speak any other languages?
User Submitted Interview Answers
1.
Bilingual English and fluent hmong.
2.
I'm only fluent in English Language.
Question 15 of 24
How do you deal with difficult people?
User Submitted Interview Answers
1.
I maintain a pleasant tone. Help the person to me best ability.
2.
I try my best to talk to them in a kind and respectful. Manner.
3.
I try my best to talk to them in a kind and respectful. Manner.
4.
I always be patient with this type of people. I try to stay friendly.
5.
Stay calm and try to reason with them to figure out the issue.
Question 16 of 24
Name a time where you went above and beyond to satisfy a guest.
User Submitted Interview Answers
1.
A client of mine was moving from out of tow. I took the initiative to take video of the apartment and helped them with their moving arrangements.
2.
I went to the pharmacy for a guest and picked up his medication that he absolutely needed because he was not going to be back in town in time to pick it up himself.
3.
Customer was not happy with their food I recommended new food a piece of desert on the house.
4.
I never have, but I guarantee every encounter I have with a guest I will try my endeavor best to make sure all their needs are meant and that they are satsfied.
Question 17 of 24
How can you improve our company?
User Submitted Interview Answers
1.
I am a positive person, who is always looking for ways to improve.
2.
I will be an amazing asset for your company to have!
3.
Providing a friendly environment so customers can enjoy the best and comfortable stay of their vacation. Promote offers, specials, and deals. Mutli tasking and be a team player to serve faster and the best for customers.
4.
By being as helpful and assisting as many people as I possibly can and making sure the people know they are importance and their needs gets met.
5.
Not allowing a dissatisfied customer leave without being happy and satisfied, meeting their needs.
Question 18 of 24
How are your computer skills?
User Submitted Interview Answers
1.
Need improvement with typing speed. But don't worry, I'm familiar with computer so it shouldn't take long to learn the system.
2.
I would say I am fairly good and adapt to any program needed to achieve and succeed in my employment.
3.
My computer skills is excellent !
4.
I am very comfortable with computers.
Question 19 of 24
How are your communication skills?
User Submitted Interview Answers
1.
I have good communication skills.
2.
I communicate very good both written and verbal.
3.
Great. Constant communication is crucial to keep an operation running smoothly.
Question 20 of 24
How would others describe you?
User Submitted Interview Answers
1.
Easy to get along, responsible, friendly, reliable hard working and help others.
2.
Helpful, open minded, determined, enjoy helping other, straight forward.
3.
They would describe me as a friendly outgoing hardworking determined to change the world individual with a willing to learn and achieve my goals.
4.
Others would describe me as pleasant, friendly, self driven and determind.
Question 21 of 24
How are your customer service skills?
User Submitted Interview Answers
1.
I am able to provide excellent customer service.
2.
My customer service skills are great.
3.
Its Usable and should improve skills while experiencing on duties. But the is to provide fast sevices and to solve the solutions to satisfy the customers. Provide verbal and ethical communications and interpersonal and personal.
Question 22 of 24
What are your future goals with this company?
User Submitted Interview Answers
1.
I would like to become an instructor.
2.
One day get to ulitilize my enhance skills and experiences and fulfill my duties the best for the company and the opportunity they given me in the first place so I can step forward on my career interest.
3.
If there are advancements I would jump on the opportunity.
4.
To learn as much as I can while's I have the chance.
Question 23 of 24
What issues have you had in the past with a customer and how did you resolve it?
User Submitted Interview Answers
1.
Miscommunication issues. I learned to keep a log, and be sure to contact a client through email for paper trail purposes.
2.
Patience, stay calm and never to argue with them. Apologize them and speak in a calm tone and correct or fix the solutions or offer solutions that works for the customer and for me. Apologize once again and Thank them for patiently waiting and any inconvient matter.
3.
I never had and issue with a customer before.
Question 24 of 24
What do you think will be a challenge for you, in this job?
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