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Top 15 Front Desk Interview Questions
List of Front Desk Interview Questions
  1. Why did you choose to become a front desk clerk?
  2. Why should we hire you?
  3. Are you a people person?
  4. Tell me about your experience in this field.
  5. How do you handle stress on the job?
  6. How do you respond to problems that require a quick solution?
  7. Would you be willing to work over 40 hours a week?
  8. Can you tell me about a time that tested your patience?
  9. How do you respond to customer or client complaints?
  10. How many days were you absent from work last year?
  11. What in the past demonstrates your ability to handle this position?
  12. What do you do to ensure guests feel welcome while waiting?
  13. Do you have any experience in customer service?
  14. Can you speak any other languages?
  15. How do you deal with difficult people?
  16. Name a time where you went above and beyond to satisfy a guest.
  17. How can you improve our company?
  18. How are your computer skills?
  19. How are your communication skills?
  20. How would others describe you?
  21. How are your customer service skills?
  22. What are your future goals with this company?
  23. What issues have you had in the past with a customer and how did you resolve it?
  24. What do you think will be a challenge for you, in this job?
Authors:
Contributing Author
Rachelle Enns
Recruiter
 
Front Desk Information
February 5th, 2017

Front Desk Clerks can find employment in hotels, resorts, or buildings where concierge services are provided. Medical related facilities and spa's may also employ Front Desk Clerks.

A Front Desk Clerk must be customer service driven at all times. This is a customer-facing role where the primary responsibility is to tend to all customer and guest needs. Delivering exceptional customer service over the phone may also be a requirement. Dispute resolution skills are also very important as a Front Desk Clerk.

As a Front Desk Clerk you are the point of contact for any guests and customers who have a question. For this reason, a Front Desk Clerk must be knowledgeable when it comes to the amenities available around the facility. This can include local restaurants, tourist attractions, and shopping malls. Strong communication skills are a must.

Front Desk Clerk's should be technically savvy as they will often be required to use robust booking systems and CRM's (Customer Relationship Management Software). Taking payment from clients will also be a common task. A Front Desk Clerk may be required to handle a multi-line phone system.

Most Front Desk Clerk roles do not require any formal post-secondary education however there are courses available in hospitality and tourism. These courses can prove valuable for those wishing to gain employment at a resort or other vacation related facility. Other education options could include a Degree in Business Administration.
Front Desk User Submitted Interview Answers