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Top 20 Front Desk Interview Questions

Why did you choose to become a front desk clerk?
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Question 2 of 24
Why should we hire you?
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Talking about ourselves in this way can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your gift in this area.
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Question 3 of 24
Are you a people person?
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"I enjoy working as a team at work because I learn so much from my coworkers. I like being able to support others and help out in any way I can. You can learn so much from people, even strangers."
Explain how you enjoy working with others at work, whether with coworkers or customers, or both! Do you love spending time with your friends? Are you energized by good conversations? Would you prefer to work in a group of people than alone? Most likely, you are a people person. Now you just need to know how to talk about it.
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Question 4 of 24
Tell me about your experience in this field.
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Be honest with the interviewer, but keep in mind that you can talk about your past experience if it relates. This means, it doesn't matter if it was working in the same industry. Share any experience that is relevant, talking about your transferable skills, like customer service, administration and retail experience. If you have no relevant experience, talk about how excited you are to learn. Odds are that the interviewer will ensure you receive more training when you begin your new role because they know you will benefit from the extra knowledge!
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Question 5 of 24
How do you handle stress on the job?
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Question 6 of 24
How do you respond to problems that require a quick solution?
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Question 7 of 24
Would you be willing to work over 40 hours a week?
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Question 8 of 24
Can you tell me about a time that tested your patience?
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Question 9 of 24
How do you respond to customer or client complaints?
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Question 10 of 24
How many days were you absent from work last year?
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Question 11 of 24
What in the past demonstrates your ability to handle this position?
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Question 12 of 24
What do you do to ensure guests feel welcome while waiting?
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Question 13 of 24
Do you have any experience in customer service?
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Question 14 of 24
Can you speak any other languages?
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Question 15 of 24
How do you deal with difficult people?
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Question 16 of 24
Name a time where you went above and beyond to satisfy a guest.
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Question 17 of 24
How can you improve our company?
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Question 18 of 24
How are your computer skills?
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Question 19 of 24
How are your communication skills?
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Question 20 of 24
How would others describe you?
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Question 21 of 24
How are your customer service skills?
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Question 22 of 24
What are your future goals with this company?
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Question 23 of 24
What issues have you had in the past with a customer and how did you resolve it?
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Question 24 of 24
What do you think will be a challenge for you, in this job?
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User-Submitted Interview Answers

Question 1 of 24
Why did you choose to become a front desk clerk?
User-Submitted Answers
1.
I choose to become a front desk clerk because I love interacting with people, I'm pleasant, friendly, courteous.
2.
Because I like to provide service to people and I want to get some work experience that can help me in my career.
3.
I choose to become a front desk clerk because I love to entertain guests. And I have skills and knowledge about front office which I learned in my assessment in school.
4.
I'm interest in further my career in the hotel industry so I see this is a good opportunity to start here and develop skills and experiences and at the same time provide my best to fulfill duties of position.
Question 2 of 24
Why should we hire you?
User-Submitted Answers
1.
Because I'm confident and am friendly and hard worker.
2.
I have previous experience, excellent multitasking skills.
3.
I would be an excellent candidate for this job.
4.
Friendly and approachable manner Providing superior customer service by Going above and beyond for my clients and customers always meeting there needs. If I don't have an answer I find a solution for them Determined and willing to learn and take on new challenges.
5.
Because I would be a good asset to your business, I would put my very best forward.
6.
I'm welcoming, smart and friendly. I have some knowledge in the use of computer like: miscrosoft word and excel. I can speak and communicate an information is English.
7.
You should hire me because I have skills and abilities that suited in this position.
8.
I take priority in customers satisfaction so I would put myself in their shoes and wants whats best so I can better serve the customers and create a friendly and welcoming environment for customers when staying at the hotel.
9.
Because I think I have the passion for the job.
Question 3 of 24
Are you a people person?
User-Submitted Answers
1.
Yes, I've always worked in customer service.
2.
Absolutely I enjoy being around and working with people.
3.
Yes. I love to meet new people with different personalities and I love to entertain them.
4.
Yes, I am most of the time. I get along well with others and comfortable to be around.
Question 4 of 24
Tell me about your experience in this field.
Question 5 of 24
How do you handle stress on the job?
Question 6 of 24
How do you respond to problems that require a quick solution?
Question 7 of 24
Would you be willing to work over 40 hours a week?
Question 8 of 24
Can you tell me about a time that tested your patience?
Question 9 of 24
How do you respond to customer or client complaints?
Question 10 of 24
How many days were you absent from work last year?
Question 11 of 24
What in the past demonstrates your ability to handle this position?
Question 12 of 24
What do you do to ensure guests feel welcome while waiting?
Question 13 of 24
Do you have any experience in customer service?
Question 14 of 24
Can you speak any other languages?
User-Submitted Answers
1.
I'm only fluent in English Language.
2.
Bilingual English and fluent hmong.
Question 15 of 24
How do you deal with difficult people?
User-Submitted Answers
1.
I maintain a pleasant tone. Help the person to me best ability.
2.
Stay calm and try to reason with them to figure out the issue.
3.
Using a friendly compassion tone empathizing with them and funding a solution.
4.
Communication is key when dealing with difficult people.
5.
I always be patient with this type of people. I try to stay friendly.
6.
I will be patient and understanding for them.
7.
Stay calm and keep a smile. Give my full attention to the customer before another so they'll see that I care and listen to till the end of what they're unsatisfied with. Then talk calmly and apologize and try to solve the solution by offering whats available to them.
8.
I try my best to talk to them in a kind and respectful. Manner.
9.
I try my best to talk to them in a kind and respectful. Manner.
Question 16 of 24
Name a time where you went above and beyond to satisfy a guest.
User-Submitted Answers
1.
A client of mine was moving from out of tow. I took the initiative to take video of the apartment and helped them with their moving arrangements.
2.
I went to the pharmacy for a guest and picked up his medication that he absolutely needed because he was not going to be back in town in time to pick it up himself.
3.
Customer was not happy with their food I recommended new food a piece of desert on the house.
4.
I never have, but I guarantee every encounter I have with a guest I will try my endeavor best to make sure all their needs are meant and that they are satsfied.
Question 17 of 24
How can you improve our company?
User-Submitted Answers
1.
I am a positive person, who is always looking for ways to improve.
2.
I will be an amazing asset for your company to have!
3.
Not allowing a dissatisfied customer leave without being happy and satisfied, meeting their needs.
4.
By me being myself, making sure ever guest needs are meant.
5.
Providing a friendly environment so customers can enjoy the best and comfortable stay of their vacation. Promote offers, specials, and deals. Mutli tasking and be a team player to serve faster and the best for customers.
6.
By being as helpful and assisting as many people as I possibly can and making sure the people know they are importance and their needs gets met.
Question 18 of 24
How are your computer skills?
User-Submitted Answers
1.
I am very comfortable with computers.
2.
I would say I am fairly good and adapt to any program needed to achieve and succeed in my employment.
3.
My computer skills is excellent !
4.
Need improvement with typing speed. But don't worry, I'm familiar with computer so it shouldn't take long to learn the system.
Question 19 of 24
How are your communication skills?
User-Submitted Answers
1.
Great. Constant communication is crucial to keep an operation running smoothly.
2.
I have good communication skills.
3.
I communicate very good both written and verbal.
Question 20 of 24
How would others describe you?
User-Submitted Answers
1.
They would describe me as a friendly outgoing hardworking determined to change the world individual with a willing to learn and achieve my goals.
2.
Others would describe me as pleasant, friendly, self driven and determind.
3.
Easy to get along, responsible, friendly, reliable hard working and help others.
4.
Helpful, open minded, determined, enjoy helping other, straight forward.
Question 21 of 24
How are your customer service skills?
User-Submitted Answers
1.
My customer service skills are great.
2.
Its Usable and should improve skills while experiencing on duties. But the is to provide fast sevices and to solve the solutions to satisfy the customers. Provide verbal and ethical communications and interpersonal and personal.
3.
I am able to provide excellent customer service.
Question 22 of 24
What are your future goals with this company?
User-Submitted Answers
1.
I would like to become an instructor.
2.
If there are advancements I would jump on the opportunity.
3.
To learn as much as I can while's I have the chance.
4.
One day get to ulitilize my enhance skills and experiences and fulfill my duties the best for the company and the opportunity they given me in the first place so I can step forward on my career interest.
Question 23 of 24
What issues have you had in the past with a customer and how did you resolve it?
User-Submitted Answers
1.
Miscommunication issues. I learned to keep a log, and be sure to contact a client through email for paper trail purposes.
2.
I never had and issue with a customer before.
3.
Patience, stay calm and never to argue with them. Apologize them and speak in a calm tone and correct or fix the solutions or offer solutions that works for the customer and for me. Apologize once again and Thank them for patiently waiting and any inconvient matter.
Question 24 of 24
What do you think will be a challenge for you, in this job?

About Front Desk

February 5th, 2017

Front Desk Clerks can find employment in hotels, resorts, or buildings where concierge services are provided. Medical related facilities and spa's may also employ Front Desk Clerks.

A Front Desk Clerk must be customer service driven at all times. This is a customer-facing role where the primary responsibility is to tend to all customer and guest needs. Delivering exceptional customer service over the phone may also be a requirement. Dispute resolution skills are also very important as a Front Desk Clerk.

As a Front Desk Clerk you are the point of contact for any guests and customers who have a question. For this reason, a Front Desk Clerk must be knowledgeable when it comes to the amenities available around the facility. This can include local restaurants, tourist attractions, and shopping malls. Strong communication skills are a must.

Front Desk Clerk's should be technically savvy as they will often be required to use robust booking systems and CRM's (Customer Relationship Management Software). Taking payment from clients will also be a common task. A Front Desk Clerk may be required to handle a multi-line phone system.

Most Front Desk Clerk roles do not require any formal post-secondary education however there are courses available in hospitality and tourism. These courses can prove valuable for those wishing to gain employment at a resort or other vacation related facility. Other education options could include a Degree in Business Administration.

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