Front Desk Mock Interview
Master 30 Front Desk interview questions covering guest interactions, multitasking, and problem resolution.
Question 30 of 30
How would you help a customer who you found difficult to understand due to a language barrier?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Language barriers can be a challenge, and they are common in the customer service industry. As a Front Desk Associate, delivery of customer expectations is everything. Hence, you must remain professional, even when a communication situation may not be as simple or easy to get through as you would like.
Here are a few ways that you can overcome a language barrier:
- Use simple-to-understand language
- Use visuals when communicating
- Repeat the essential parts of the conversation
- Remain patient and respectful
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I had a customer who was challenging to understand, I would make sure to repeat the most important parts of the conversation, whether that be one sentence or a single word. It's important to me that my customers clearly understand what I am offering, and that I clearly understand how I can meet their needs."
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