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Claims Adjuster Mock Interview

Question 11 of 35 for our Claims Adjuster Mock Interview

Claims Adjuster was updated by on June 21st, 2023. Learn more here.

Question 11 of 35

When you have difficulty persuading someone to your point of view, what do you do?

"I have written many persuasion pieces during my time in university. I believe those experiences and my growing understanding of the insurance industry will equal great persuasion and negotiation skills in no time! So, this is how I plan to approach a client who is not seeing things from my point of view. I believe it's important to listen to their concerns and address them directly. I will start by acknowledging their perspective and expressing my understanding of their situation. From there, I can provide clear and concise explanations for why I believe my point of view is the best course of action. By staying calm, professional, and empathetic, I can help my client feel heard and confident in my abilities as their claims adjuster. Then, I will remind them that my ultimate goal is to find a fair and equitable solution for everyone involved."

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How to Answer: When you have difficulty persuading someone to your point of view, what do you do?

Advice and answer examples written specifically for a Claims Adjuster job interview.

  • 11. When you have difficulty persuading someone to your point of view, what do you do?

      Why the Interviewer Asks This Question

      During your interview, the interviewer will ask you situational questions to see how you respond when put on the spot. This question is important because in the insurance industry, you will often encounter clients who may disagree with your assessment of a claim. In such cases, it is crucial to possess excellent communication and negotiation skills to persuade them while maintaining a professional demeanor. When faced with such a situation, the interviewer wants to hear that you listen carefully to the client's concerns and try to understand their perspective. Then, they want to see you explain your reasoning to the client and provide evidence to support your assessment. If necessary, describe how you also consider alternative solutions and compromise to reach a mutually beneficial outcome. Ultimately, your goal is to ensure the client is satisfied with the claim resolution while upholding the company's policies and standards.

      Written by Krista Wenz on June 16th, 2023

      Entry Level Example

      "I have written many persuasion pieces during my time in university. I believe those experiences and my growing understanding of the insurance industry will equal great persuasion and negotiation skills in no time! So, this is how I plan to approach a client who is not seeing things from my point of view. I believe it's important to listen to their concerns and address them directly. I will start by acknowledging their perspective and expressing my understanding of their situation. From there, I can provide clear and concise explanations for why I believe my point of view is the best course of action. By staying calm, professional, and empathetic, I can help my client feel heard and confident in my abilities as their claims adjuster. Then, I will remind them that my ultimate goal is to find a fair and equitable solution for everyone involved."

      Written by Krista Wenz on June 16th, 2023

      Answer Example

      "As a claims adjuster, my judgment is often questioned by clients who may not like the conclusion that I have come to on their claim. This is where strong persuasion skills come in. I must show the client my findings and assure them that the assessment is fair. I do so simply by stating the facts and taking emotion out of it."

      Written by Krista Wenz on June 16th, 2023

      Experienced Example

      "They say a great negotiation is when both parties feel they have gained something and lost something. When I need to persuade someone to see my side, I will focus on what they are gaining and what I am losing based on their agreeance. I have been in the claims industry for twelve years now, so my deep knowledge base helps to lend itself to my persuasion skills as well."

      Written by Rachelle Enns

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "As a claims adjuster, it is very common that, unfortunately, someone does not agree with your decision or offer on the claim. If negotiating a settlement, I start at the bottom of my range to allow for the flexibility to compromise with the customer. I also explain the reasoning for the value that I am offering. If the customer understands why I am offering the value, they are more likely to compromise."

      Rachelle's Feedback

      Great answer, and a very good approach. If you have any training in negotiations or persuasive selling, this would be a great time to mention that training.
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