Claims Adjuster Interview Questions
Go Back1. What questions do you have for me?
2. Have you progressed in your claims career as you have expected?
3. Where do you see yourself in 5 years?
4. What strategies do you use to negotiate settlements with claimants?
5. Would you say you are a better verbal or written communicator?
6. As a claims adjuster, you will face clients in distress. How will you handle communication with individuals in distress?
7. Are you comfortable contacting legal counsel regarding claims involving injuries or crime?
8. Are you comfortable contacting physicians regarding claims involving injuries?
9. How well do you understand the insurance industry?
10. How do you handle conflicts or disagreements with other members of the claims team?
11. When you have difficulty persuading someone to your point of view, what do you do?
12. When have you taken an existing process and used your own creativity to make it better?
13. How do you approach a claim that seems suspicious or potentially fraudulent?
14. Can you describe your approach to providing excellent customer service to claimants?
15. How do you stay up-to-date with changes in laws and regulations that impact claims processing?
16. Do you always double-check or proofread your work?
17. Tell me why you are the right fit for our claims adjuster position.
18. Tell me about yourself.
19. What are you currently working on for self-development?
20. When would you be available to start?
21. Tell me about your post-secondary education. What was your best course, and which one gave you the most difficulty?
22. What is the most important thing you are looking for in your next company?
23. Being a claims adjuster can be stressful. How can we motivate you, even on the toughest days?
24. Tell me about your leadership qualities.
25. How do you handle a larger than average workload?
26. We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
27. Can you give an example of a particularly challenging claim you handled and how you resolved it?
28. Can you tell me about your experience in handling complex claims?
29. How would you describe your relationship with your clients?
30. How do you ensure that claims are processed in a timely and efficient manner?
31. Can you walk me through your process for investigating a claim?
32. What are your salary expectations?
33. What types of claims-related programs and software are you well versed in?
34. How could our company improve?
35. Have you ever broken a confidentiality agreement?