60 Charge Nurse Interview Questions & Answers
Below is a list of our Charge Nurse interview questions. Click on any interview question to view our answer advice and answer examples. You may view 20 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
Behavioral
1. How would you handle gossip on your unit?
How to Answer
This is an interesting question and a worthy one to answer well. Gossip is corrosive to cohesion, and your first task is to show you understand that. Gossip demands the workplace culture and, in turn, impacts productivity and care. Your answer should showcase team management, leadership, diplomacy, and communication skills.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"Most companies I have worked for have a policy regarding gossip as it negatively affects the entire team and can ruin someone's reputation. If I heard team members gossiping, I would remind them of the policy and explain how gossip can destroy their coworkers' lives. I would then tell them that they should talk to me privately if they have an issue with a team member."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"One of my goals in leadership is to create an inclusive workplace culture, and I'm a firm believer that gossip breaks down that culture, breeds distrust, and ultimately impacts patient care. I lead by example, speak plainly about a no-gossip policy in the unit, and explain why. I want to be liked and respected by my team, and the best way is to lead by example. I like to build in activities of inclusion that give staff members things to talk about besides each other."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
Gossip breeds negativity and in my opinion employee morale is typically lower on units with a lot of gossip. I definitely do not participate in the gossip and as a leader I feel that I need to put a stop to it when I hear it. I will often pull aside the members of the team that are gossiping and discuss with them how this behavior negatively impacts the entire team. If the gossip is a rumor that is regarding the unit or management specifically, I will stop it by communicating correct and accurate information with everyone.
Written by Tiffiny Duchene on January 11th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Behavioral
2. How do you handle stress and anxiety on the job?
How to Answer
Nursing is stressful, so this question is fair. The correct answer provides a solid and reasonable action plan for stress reduction and management. Few interviewers will believe the candidate who says they are bomb-proof. The interviewers want a candidate who cares without falling apart. They are not looking for someone insensitive and immune to feeling. They are looking for a candidate with an answer that highlights perseverance and the ability to handle pressure.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"I understand this job is stressful, and I am prepared for that. If I feel overly stressed, I will discuss this with my supervisor. In addition, I eat a healthy, balanced diet, exercise, and spend time with my family on my days off. Taking care of myself mentally and physically prepares me to handle stressful situations."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I have learned to work towards a healthy work-life balance. I meditate, run, and hike with my dogs. I work hard when I am at work, but I also work hard to leave work at work, as I want to be refreshed when I return. This system has worked well for me. I used to experience more stress, but managing it through my system works well for me."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
When dealing with a particularly stressful day at work I have learned to prioritize what has to be done and not get overwhelmed by things that are lower priority. It helps to take a quick step away from the unit to breathe and calm my mind. Outside of work I try to make sure I am getting enough sleep and doing things I enjoy on my days off.
Written by Tiffiny Duchene on January 11th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Career Goals
3. What are your career goals?
How to Answer
The interviewer would like to know two things with this question: your intentions within the organization and your dedication to advanced education. Ideally, you plan on staying with this position for two or three years, and any future move would be within and up in the organization. It takes great effort and cost to seek and hire the optimal charge nurse, and the organization is searching for a candidate who is invested in this position and plans on staying in this position long term. It is always a good idea to mention that you would like to take advantage of the tuition reimbursement if available, for it shows commitment to furthering your education.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"My career goal in the next two to three years is to finish my Master's Degree in Nursing Administration and promote to an administrative position within your organization. Two to three years will allow me the opportunity to grow as a charge nurse and have the knowledge to work as an administrator effectively. I was happy to hear that your company offers tuition reimbursement for continued education and will be utilizing that benefit if hired."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I always want to be a part of the leading edge of nursing knowledge, and I always want to be in a position where I can share my love of learning with others. At this stage of my career, my skillset aligns with leading a unit as a charge nurse. I prefer to be a part of the hub of direct patient care, and being a charge nurse allows me to lead and mentor other nurses to excellence. I also want to continue my education in nursing leadership at some point in the next three years."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
I am currently working on my master's degree and plan to be finished with that in the next couple years. I want to continue working with this organization in a role where I can leverage my knowledge and experience as a charge nurse to further improve patient care. I am passionate about promoting positive outcomes for patients and I believe I can benefit the largest number of patients in a supervisory/ administrative role, which will not be possible without the experience I gain here as a charge nurse.
Written by Tiffiny Duchene on January 11th, 2023
Competency
4. Tell us the first steps of creating a budget for your unit.
How to Answer
Nursing units have ongoing needs, and developing a budget is one of the challenging tasks of leadership. For the unit to run optimally, it must have everything it needs to provide the best quality care. Nursing leadership should know how to create a strong plan and monitor its effectiveness. Whether the organization is non-profit or profit, it's still a business that requires financial management.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"The first step would be to review the current budget and see how the unit operates. If there are areas where the unit is in the red or losing money, I would determine how to lower costs to get into the positive. I would look for less expensive alternatives to items costing the unit a lot of money and give an in-service to all staff to show them where we need to tighten our resources."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"The first thing I would do would be to review the previous budget. I would meet with my leadership to understand the concerns and challenges of the current budget regarding staffing, equipment and supplies, interdepartmental charges, and revenue and build from them. Running a nursing unit is like running a small business. I would also build in staff education so that the entire team is mindful of the waste of resources and the business of our unit. It seems counterintuitive to some nurses to combine finances with patient care, but at the end of the day, we cannot provide care if we go out of business."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
The first step would be reviewing the previous year's budget. Once I see the information from the previous year, I will have a good starting point. I'm sure there will be expectations from administration regarding areas that will need to be improved on the budget. I will then begin looking for cheaper alternatives that will minimally impact patient care in those specific areas of concern.
Written by Tiffiny Duchene on January 11th, 2023
Direct
5. What are three possible negative things your former employer might say about you?
How to Answer
Nobody is perfect, so know that the employer is not looking for perfect. What they are looking for with this question are red flags such as chronic call-offs, tardiness, disciplinary actions, chronic med errors, and general personality traits that are disagreeable and difficult to deal with daily.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"I have spoken with my former employer about self-improvement, and she gave me some suggestions. She pointed out that I have a hard time saying "no," which is not always a bad thing. However, consistently saying yes and taking on too many projects can lead to job burnout. I am actively working on saying no if my plate is too full, which has helped immensely. My employer pointed out two other things: my lack of formal leadership classes and waiting until the last minute to complete my continuing education courses. Since hearing that, I have enrolled in a leadership course at the community college and developed a monthly schedule to take at least one continuing education course each month. I appreciated her feedback and am always open to constructive criticism to improve professionally."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I think my current employer and I would agree that I am not leaving because of my work performance or my dissatisfaction with my team and that I am leaving for an amazing job opportunity. I look for patterns or themes in my life that give me clues about ways to improve, and I strive to improve those things. My current self-improvement plan for work-related topics involves self-care. I have a habit of not taking my scheduled breaks and punching out late because I am finishing notes. I have worked hard on improving my time management. The third thing I am working on is being more direct with my needs."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
I think my former employer would tell you that I was a highly performing employee. But probably the largest negative thing would be that I tend to take my work performance very personally. I am very hard on myself when things go wrong, even if I have no control over them. This is good because I am always striving for the best outcomes but also can cause a high amount of stress. Secondly, I hold myself to very high standards and tend to do the same to others. Because we are all different this is not always the best thing and I have had to learn to make sure my expectations are realistic for everyone to be effective. Finally, I often do not take breaks or lunches and frequently end up staying over ( I was salary so OT was not an issue) to make sure things are done. I know this increases my risk of burnout and have made a conscious effort to keep a healthy work life balance and reduce stress.
Written by Tiffiny Duchene on January 11th, 2023
Direct
6. Describe a time you disliked company rules in your last job.
How to Answer
Start by telling the interviewer that you follow all the company rules and support the company's leadership decisions regarding regulations. The interviewer wants to hear that you are not a rule-breaker and you support the rules the company has put into place. After all, there had to be some logic to their professional decision! Your willingness to remain a team player shows the interviewer that you respect decisions even when you recognize you would make different choices sometimes.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"Honestly, there were not any company rules that I disliked at my last job. I felt that every rule they had was typical of a large organization and was there to protect the company and employees."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"We recently implemented split shifts at my current job, which I do not always agree with because they deter from a good work/life balance. With that said, I understand that split shifts cut labor costs and the need to hire additional staff, and I support the administration's decision."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
I worked for a company that had rules that placed restrictions on the use of PTO around certain dates and timeframes. I am a firm believer that staff should be able to use their PTO and they NEED to be able to use it. I recognized that the company had the rules in place for a reason and as a member of the leadership team I need to be supportive of the rules with staff. One thing that I did do is discuss with the administrative team during private meetings along with proposing potential solutions if they can be changed.
Written by Tiffiny Duchene on January 11th, 2023
Direct
7. Why do you want to work for our organization?
How to Answer
This is a fair question and deserves a well-thought-out answer. This is your opportunity to show that you've done your research and legitimately want to work for this organization for reasons other than money. Describe the main factors that made you pursue this role, highlighting the unique opportunities the organization can provide.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"I have wanted to work for your organization since a chemistry professor recommended you, but I did not meet your requirements when I was fresh out of school. I have gained experience over the years and now meet your requirements, so I applied for the position. I want to work for your organization because your core values and vision align with mine. I also believe everyone deserves access to high-quality healthcare while receiving compassionate care. I am honored to have this opportunity to interview with your reputable company."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I feel that this company's mission statement aligns with my core values as a nurse. I want to work in an environment with strong nursing leadership advocacy, and your reputation for excellence is a strong pull for me. This organization has long been known for its progressive leadership and excellent patient outcomes. I want to grow and thrive as a nurse in such an environment."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
I want to work for an organization that strives to provide quality patient care. I can tell from your organization's mission statement and the testimonials on your website that were provided by staff and patients that this is an excellent organization to work for. I want to be part of the mission to improve patient outcomes and be part of a well-respected organization and I know that my schooling and previous experience has prepared me very well to be a part of your team.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
8. Tell us about a time you were most satisfied in a job.
How to Answer
This question shows the interviewer a view of you that your resume may not reveal. While having a high-paying position with a good shift goes far in job satisfaction, there is much more. So much so that some studies report that most people choose to stay at a lower paying job with satisfaction than to move to a higher paying job with less job satisfaction. This question is an opportunity to show what kinds of tangible and intangible things are important to you.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"It may come as a shock, but I was most satisfied when volunteering as a candy striper at a local hospital in my teens. Although I was not paid for my work, it was satisfying to spend time with patients and their loved ones and learn about their lives. I had various duties as a candy striper, which included spending time talking and reading to patients, delivering flowers, making phone calls to their families, and comforting them when needed. It was a great start to my nursing career, and I felt I got to learn exactly what patients need when feeling vulnerable and alone."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I have been fortunate to work in many different variations of nursing while working myself through nursing school. I worked first as a nurse's aide at a small personal care home with five long-term residents, and this first job was probably the most satisfying for several reasons. First, the caring and care I witnessed there formed my foundation in nursing. I have never steered far from what I learned there - treat every human being as a sovereign human, worthy of love, respect, and the very best care. Sometimes in this very hurried healthcare environment, I find that sometimes lacking. My personal practice is to be an example for my coworkers and patients. The pay was low, and the hours were long, but the camaraderie and team environment were satisfying."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
The job that I have felt the most satisfied in so far was when I was working as a floor nurse on a rehab unit. I felt I was able to really use my knowledge and skills as a registered nurse and I felt very competent in my position. I also was able to see residents come in at their worst and get to go home in much better conditions when they came in. That made the position so rewarding also.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
9. Have you ever had disciplinary action brought against you as a nurse?
How to Answer
The interviewer wants to hear if you have been disciplined during your nursing career to determine if they will have issues with you if hired. As with any interview question, be honest in your response, as the interviewer will find out if disciplinary action was taken against you during your background investigation. If you have been disciplined, tell the interviewer what happened and the outcome.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"No, I have never had disciplinary action brought against me as a nurse. I always follow my scope of practice and the policies and procedures of my employer. I would continue to do the same if hired by your organization."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"Yes, I had disciplinary action brought against me during my second year as a nurse. I had a patient die during my shift, and the family filed a complaint of negligence against me. The state board of nursing found the complaint invalid after their initial review and investigation, and the complaint was dropped. I have never had any other disciplinary issues since then."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
No, I have never had disciplinary action taken against me. I do try to make sure I know and am following policies and procedures of the places I am working as well as ensure I am utilizing evidence-based practice in the care of my patients to prevent mistakes and poor patient outcomes.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
10. Would you describe yourself as a compassionate person?
How to Answer
Focus on ensuring the hiring manager understands you are a compassionate person. You can say you are compassionate, but giving an example where you have helped others is a better way to let the hiring manager know. For example, you can describe your volunteer experience, how you cared for an elderly relative, held the hand of dying patients, or comforted a grieving family member. Give an example that shows you have compassion for others.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"Yes, I most certainly consider myself a compassionate person. I take the opportunity to understand and help others whenever possible. While attending University, I spent a lot of time volunteering at a local hospice - not only for the added experience but also to give back to others. I would comfort patients and their family members during their last moments, brush their hair, hold their hands, and read and sing to them. I look forward to continuing this level of compassionate care with your organization."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"Yes, I am very compassionate and have been my entire life. I was always the one to bring stray animals home and give my lunch to those less fortunate than me. You need to be compassionate and empathetic to work in this field, and I feel honored to have the opportunity to provide compassion to my patients and their family members."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
Yes, I do consider myself not only compassionate but also empathetic. I always try to put myself in my patients shoes to help me better understand their needs. Everyone's experiences in life are their own and no one reacts to situations the same way. But in order to truly connect with patients we need to be both compassionate and empathetic.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
11. What made you pursue a career in nursing?
How to Answer
Focus on giving your reason for choosing this career, responding with enthusiasm and passion. There is no right or wrong answer. The interviewer wants to gain insight into what motivates and inspires you as a charge nurse to determine if you will be a good fit for their organization.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"I chose to pursue a career in nursing because my mom and dad are both nurses. I love caring for others and making them comfortable during difficult times. I grew up hearing the stories of the people my parents had helped and even those they could not. Still, I could tell they truly enjoyed their jobs, and I think it's in my blood. I cannot imagine choosing another career path."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I decided to become a nurse when I was 16 years old. I was in a bad car accident and was hospitalized for three months. The nursing staff was excellent, and I decided to work in nursing to give back to others as my nurses did for me."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
Growing up I was always interested in the medical field and I always enjoyed caring for people. I felt the best way I could do both of those things was by being a nurse and I was right!
Written by Tiffiny Duchene on January 11th, 2023
Discovery
12. How do you expect to make a difference if hired by our organization?
How to Answer
The interviewer wants to hear that you are looking forward to working for their organization and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make. Possible responses include:
- Creating a favorable environment for patients and family members by smiling, asking them how their day is going, and providing them with excellent care
- Building business relationships with your coworkers so everyone looks forward to coming to work each day
- Being the place where patients will refer others to based on your actions
Whatever comes to mind that you are passionate about, share it with the interviewer!
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"I will make a difference if hired by your organization by being a positive role model for my team. I always lead by example and have mentored many new nurses. I create a positive work environment and am open to suggestions from my team. I will also bring my compassionate nature and provide excellent care to all my patients."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I expect to make a difference at your organization by bringing my ten years of exceptional nursing and management skills to your company and providing the service you expect from your team members. I always come to work with a smile and a positive attitude, which rubs off on those around me."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
I plan to make a difference by building a strong team and unit by doing that we will improve patient outcomes and satisfaction by providing high quality and competent care.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
13. Do you speak any foreign languages fluently?
How to Answer
The interviewer asks this question to determine if you have additional skills to benefit your company if hired. Their care facility may have patients who speak foreign languages, and the interviewer wants to see if you speak any fluently to serve them better.
Mention any foreign languages you speak fluently. If you are not fluent in any other language, tell the interviewer about any classes you have taken and how you would rate your skills. For example, if you had two years of Spanish in high school and can speak a little conversational Spanish, explain that in your response. Be sure to let the interviewer know you are open to taking foreign language speaking classes to improve your skills, showing your dedication to the profession.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"I am fluent in American Sign Language as my mother is deaf. I also speak conversational Spanish, but I would not consider myself fluent. I took two years of Spanish in high school and have traveled extensively to Latin countries. I have always been able to understand the language and make myself understood, but I am interested in improving my skills."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"No, I do not speak any foreign languages. However, I will be happy to take a foreign language course if it is required for the position."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
No, I do not speak any other languages. When I have a non-english speaking patient, I utilize resources such as the language line.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
14. Have you ever testified in court? If so, how was your experience?
How to Answer
As a charge nurse, you may be called to give a deposition or testify in court during your career. The interviewer asks this question to see if you have testified in court and how comfortable you were doing so. If you have never testified in court, be honest and say that you have not. Then, describe how you feel you will do well since you are comfortable speaking in public and have excellent communication skills.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"No, I have never testified in court. However, I feel confident in my nursing and documentation skills and do not have an issue speaking in public. I have excellent communication skills, which will help me when testifying in court for the first time."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"Yes, I have testified in court three times during my career. I feel very comfortable speaking in court as I am confident in my skills and documentation practices."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
No, I have been fortunate to not have to testify in court. Although, I am confident if I ever do have to go to court the care I provided as the nurse will be evidence based and my documentation will reflect that accurately.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
15. After reading the job description, what do you like most about this position?
How to Answer
The interviewer asks this question to see that you have read the entire job description and determine what aspect of the role you like most. Most charge nurse job postings have many job duties you will be asked to perform. The interviewer wants to know what you like most to see where your strengths lie.
Focus on describing what you like most about the job and explain why. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. Tell the interviewer why this particular job duty excites you.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"There are many aspects of the job description that are appealing. What I like most about this position is training new employees and conducting annual performance evaluations. I have worked in a teaching capacity for the past five years and love sharing my knowledge and experience with others. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"What I like most about this position is being a patient advocate for vulnerable patients. I enjoy educating my patients on the available services and finding the best resources to improve their quality of life."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
What I like most about this position is the increased responsibility and leadership opportunities. I am looking to grow professionally as a nurse but also personally and I feel this job perfectly suits my current goals.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
16. What do you think will be the most challenging part of this position if hired?
How to Answer
To answer this question, you must have reviewed the organization, the policies, and the job description of the position and tailored your answer accordingly. Incorporate what you perceive are concerns of the administration, such as rapid staff turnover or poor surveys at the state level. Address these concerns realistically and directly and offer real solutions that are within your circle of influence. Address what you can do as a charge nurse to impact the concerns. Pair the challenges with things you will do well so that the interviewer remembers your answer as both a challenge and an opportunity.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"As with any new position, the most challenging part of the job is gaining the trust of my coworkers and supervisors. However, I have a very outgoing personality and have been told I am extremely approachable, which usually helps break the ice. I also work towards earning the respect and trust of my team by demonstrating a strong work ethic, doing exactly what I say I will do, and being open and accepting of their input."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I have researched the hospital, and I noticed that this particular unit has a high staff turnover, so that is a challenge I would like to explore and address. I want to achieve an extraordinary balance of great patient outcomes, patient satisfaction, and a great working environment, but first, I would like to do some interviews and maybe a root cause analysis of possible reasons. I believe there is a difference between a person's circle of concern and their circle of influence. I am committed to implementing techniques and ideas within my circle of influence and advocate strongly with my leadership to address the expanded circle of concern. My first challenge is establishing trust and rapport with the staff as their leader as a foundation base for growth and stability on the unit."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
I foresee the most challenging part of this position will be getting to know the new unit and building relationships with the current staff. Staff are often skeptical of new management team members and often do not trust them. In order to build a highly effective team I need to build trust with the staff and that will help get their buy in when it comes time to make changes.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
17. Why are you leaving your current place of employment?
How to Answer
Most people do not leave their employment if they are happy and well-paid. This can be a loaded question, so think about your answer carefully and structure it in a way that describes your reason without demeaning your former employer. Even if you worked for what is well-known as a challenging organization, do not discuss that. Keep it on the light side and focus on what benefits you seek with a job change.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"I am leaving my current employment because I moved away from the area, and my commute was two hours each day. I moved here to be closer to my aging parents and would like a job closer to home. I gave my supervisor two weeks' notice and left on good terms. I have a letter of recommendation from my previous employer f you would like a copy for your records."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I've worked at my current job for six years, and I am proud of the work I have done there and feel that I am leaving in a good space. I've explored advancement opportunities with my current leadership and have exhausted the possibilities. I am looking for a new position where I can use all my skills with opportunities for advancement in leadership."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
Although I really do enjoy my current position, I am looking to grow professionally and personally. By working in a new position as a charge nurse, I will be able to continue to use and refine the skills I currently have while improving and growing in my leadership abilities.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
18. What three words are used frequently to describe your personality?
How to Answer
Research the 'buzz' words employers seek in their job description and pick ones that resonate with you. Examples include intellectual, perfectionist (not a bad thing for a nurse), ethical, enthusiastic, team player, great communicator, invested, organized, or professional maturity. Choose words that showcase your unique qualities and excite the interviewer for you as a candidate for the job.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"My team frequently says I am a hard worker, approachable, and an excellent communicator. I like to lead by example and conduct myself professionally because I never know who is watching. I let my team know that I will work alongside them as hard as they do, and they can approach me with any concerns without retribution. I communicate effectively with my team, so my expectations are clear."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I have been described as the energizer bunny. I've always had lots of energy and enthusiasm. I am confident that most people would describe me as fun to work with. I work hard to do my job, and I work hard to make it enjoyable for myself, my patients, and my team. People describe me as smart. I like to figure things out and ask questions. I am always learning."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
I would say that three words frequently used to describe my personality are kind, hardworking, and approachable. I enjoy being a nurse and working as part of a team and I believe those qualities show everyday while I am at work.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
19. What are three positive things that your former employer might say about you?
How to Answer
Your answer should be fair, accurate, substantiated, and verified by employer reports if they are obtained. You should never downplay your contributions, but embellishment is not a good idea. Pick three solid things that are special about you but of practical use to the employer, such as promptness, willingness to help, creativity, ingenuity, or awards for your contributions as a nurse.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"I have a letter of recommendation from my previous employer if you would like a copy for your file. Three positive things she said about me in that letter are that I am honest, reliable, and a strong leader who is well-respected by the team. My supervisor mentioned that she was sorry to see me go and highly recommends me for any position I seek."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"Most of my employee reviews state that I am punctual, a great team member, and always willing to help. I want to add that I believe that I am creative and pleasant and want to add value in all that I do as a nurse."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
My previous employers would say that I am reliable and dependable, I am supportive of my team members, and I am organized and efficient at my job.
Written by Tiffiny Duchene on January 11th, 2023
Experience
20. Have you ever terminated an employee? If so, what was your experience?
How to Answer
One of a charge nurse's duties may be to terminate and discipline employees. The interviewer asks this question to see if you have experience terminating employees and, if so, how it went. They want to know that you can handle this job duty professionally and with compassion.
Be honest with the interviewer. If you have terminated employees, describe your experience. If you have not let an employee go, explain the steps you would take when that time comes. If you have specific training on terminating employees, highlight that in your response. If you have not directly released an employee but were present as a neutral third party during the termination, describe your role in that experience.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"Yes, I have been present at an employee's termination as a neutral third party and have also been responsible for terminating several employees. While it is not a fun part of the job, the experience went well because I performed my due diligence and had documentation of the employee's behavior and offenses that led up to the termination. Since the employee's supervisor and I documented everything correctly, the employees realized they were not being discriminated against and understood why they were being let go."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"No, fortunately, I have not had to terminate an employee. However, I have had to discipline employees and always document everything well. I understand that proper documentation is necessary to let employees go to avoid a lawsuit or wrongful termination charge. If I am ever put in the position where I need to let an employee go, I will have the documentation to show them the steps taken and let them go with compassion and grace."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
I have never had to personally fire anyone, but I have been with my Director of Nursing when she was terminating an employee. It was a tough experience, but I found that my DON was very prepared for the situation. I know that if I was ever in the position to be the one terminating the employee, I would be very sure I was prepared. I would definitely have done a thorough investigation into the reason for termination, and I would be sure to have clear and concise documentation to back up why the employee is being terminated. Termination is never something that can be taken lightly, and I want to continue to be an empathetic leader even in that situation.
Written by Tiffiny Duchene on January 11th, 2023
Experience
21. Tell us about yourself and your experience. What makes you a great candidate for this position?
How to Answer
Prepare the answer to this question carefully, as this question is certain to surface. Showcase your abilities as both a competent nurse and a leader. Mention optimal patient outcomes as a priority in addition to fidelity to the organization's standards and employee guidelines. Your answer should strike a balance between visionary leadership and staying on the cutting edge of nursing knowledge while assuring the highest standards of nursing care while maintaining organizational policy and procedures.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"I have a Master's Degree in Nursing Leadership and Administration from Rasmussen University. I have worked as a charge nurse for 12 years in various units, including Med-Surg, neurology, and the emergency department. Working in various settings allowed me to learn more about different specialties, giving me a broad range of expertise. I have a strong work ethic and leadership style and have received awards for my leadership and compassionate patient care. I look forward to bringing my skills and knowledge to your incredible organization."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"My goal as an individual and professional nursing leader is always to lead with integrity and excellence. I am a competent nurse with a wide knowledge base who excels in communication and problem-solving. I've reviewed the job description for this position and am confident that I can perform this senior nursing position effectively and quickly. My leadership style is based on the goal of a culture of cooperative and competent patient care. I balance concern for the patient with concern for the well-being of the staff to create a culture that allows both the patients and staff to thrive."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
I have over 10 years' experience as a registered nurse and over 4 years working as nurse manager. During my time as a registered nurse I have worked in med surg and telemetry, long term care and rehab, education, and management. This has all allowed me the opportunity to improve my nursing skills and my leadership skills which makes me an excellent candidate for this position. Working in multiple settings and gaining experience in education gave me a multitude of different experiences and improved my communication skills. This all prepares me very well to be an excellent charge nurse.
Written by Tiffiny Duchene on January 11th, 2023
Leadership
22. How do you provide feedback to your clinical staff?
How to Answer
To be an effective leader, you must be able to provide employees with both positive and constructive feedback. Consider times when you had to demonstrate empathy or handle a situation delicately. Give examples of techniques you use to deliver feedback and give examples where possible.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I typically provide feedback in a one-on-one setting in real-time. If there is an issue or concern, I go directly to that employee to address it face to face versus sending an email, instant message, or worse, waiting until their quarterly reviews. I always give specific examples in my feedback and take the emotion out. For example, "I feel like you're always late" would not be appropriate. I would document the days and times the employee was late, use those examples in my feedback, and review the attendance policy and expectations."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"My team members need to know how they are performing at all times, and I never want anyone to be blind-sided in a performance review. I firmly believe in providing feedback (both positive and constructive) timely and allowing the employee to ask questions. I provide feedback in various ways. I prefer face-to-face or virtual one-on-one settings to discuss feedback, and then I follow up with an email recap of what we've discussed and the expectations, if applicable. I also use instant messenger where appropriate and share feedback in larger team meetings. It's equally important to celebrate the wins and provide positive feedback in addition to constructive feedback."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I am a huge believer in positive reinforcement. I try to give positive feedback whenever I can. This might be in passing, something more formal in a meeting or by posting something in the breakroom. On a previous unit I managed I started posting positive reinforcement for staff in the break room and I saw a huge boost in employee morale and satisfaction. If it's negative feedback on something I always do it privately in a 1:1 setting. With negative feedback I always have proof and an investigation to back up what I'm saying so the employee knows I do not jump to conclusions. I will also have copies of any policies/ procedures available for review during the meeting if needed.
Written by Tiffiny Duchene on January 11th, 2023
Leadership
23. In your experience, what is the most effective way to train new nurses?
How to Answer
Every organization will have a system to train new staff, so your answer should be specific to your unit. Your answer should provide unique and fresh ideas to enrich and streamline the onboarding process.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"I have found the best and most effective way to train new nurses is to have a new employee orientation where they are introduced to the employee handbook and tour the unit to see where everything is. After their tour, I have the new hires pair up with a mentor and shadow them for a shift or two, depending on their experience. After their mentor feels they are ready to work on their own, I assign them shifts and let them know they always have the support of myself and my staff if they have any questions."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"After the new hire or nurse completes the hospital orientation, I review their learning and comprehension to ensure it's solid. In some ways, that allows me to start a conversation with them and see how they learn. Each unit is different, but I like to start with an introduction to other nurses and match them up with different mentors. I've created the standard scavenger hunt for the unit layout and some awesome PowerPoint presentations for how the unit works. I take responsibility for having them follow me for one shift so they see the general layout of how the unit works and how each nurse fits into that system. I use the nursing process in almost everything I do, including teaching new staff."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
I have a significant amount of experience training new nurses both on the floor and in the classroom. Once they have finished general orientation and computer training, I have found that the best way is hands on. I allow the new nurse to shadow either myself or the staff nurse for 1 day first. This allows them to get a tour of the unit and see how thing work. After day 1 they work hands on side by side with the experienced nurse. This way they are actually performing skills and documenting them. This gives them practice from the start but also allows the trainer to identify any issues or gaps in learning from the start. Its highly important to be supportive of the new nurses by fostering guidance and leading by example. It's important for them to have a skills checklist to ensure that they receive training in all aspects of the job.
Written by Tiffiny Duchene on January 11th, 2023
Leadership
24. How would you help or show your staff how to handle a challenging patient?
How to Answer
Charge nurses are responsible for overseeing the unit's day-to-day operations and taking the lead or charge of crises and challenging situations in a way that demonstrates confidence, competence, and respect for all involved. The interviewer wants to gain insight into your conflict resolution, communication, and problem-solving skills to determine if you will be a good fit for the team.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"There are many reasons a patient can be challenging, and I would adjust how I handle the situation based on the underlying reason the patient is being difficult. If the patient has a brain injury, dementia, or another medical condition, I will ensure they are properly medicated and cannot harm themselves. If the patient is being cranky, I would explain that my staff and I are trying to help them and we do not like being harassed. I would calmly ask them how we can help and provide them with what they need."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"First, I try not to make assumptions or judgments about the situation. I check myself and my emotions and keep my eye on the resolution and patient safety. I have already established a protocol to report essential information so that it is in place when my team member reports the need for help - the situation's basic who, what, where, how, and why. My first task when entering a crisis is to assess the need for stabilization and develop a plan. If it's emergent, I activate the emergency system. If a patient's behavior is challenging, I implement the nursing process quickly in my head and look at the subjective and objective information first and assess what needs to be done. I strive to be a calm and soothing presence. I ask information-seeking and not challenging questions, and always function as a team for the best outcome and include the patient or family member when possible."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
As a nurse manager I was usually the one that staff nurses asked to handle difficult patients. I always try to lead by example, so I would begin by asking the patient what their concern was or why they were refusing care/ medication/ etc. I have found that a lot of the time a patient just wants to be listened too. Once they tell me what the concern is, I validate it and try to educate the patient on what is most important in their care. There is a feeling of loss of control when a patient is hospitalized and giving back some of that control often helps. It's important for staff to know not to argue with patients to not escalate the situation. I always remain calm with the patient. I also will demonstrate to staff to keep themselves safe. If there is a fear of the patient being hostile or violent, they want to keep themselves near the door and not be trapped in the room. They may also need to take other staff or security with them to help diffuse the situation.
Written by Tiffiny Duchene on January 11th, 2023
Leadership
25. Describe a possible first-step correction action plan for a staff nurse who is chronically late for their shift.
How to Answer
The interviewing team seeks a direct and planned approach to a frequent problem with nursing personnel. Your job as the unit leader is staff management, so this question should be expected and answered with confidence. Be decisive, fair, and direct with your response. Your answer should showcase your team management, including diplomacy and communication skills.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"The first step I would take is to speak with the nurse when they were late the first time, so it would not turn into a chronic issue. I understand people are late sometimes, but I let all my staff know to contact me beforehand if they are running late so there are no surprises. I would not let this turn into a chronic problem as it is unfair to the rest of the staff."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"Hopefully, I would have addressed this before it became a chronic pattern! When I first became aware of more than a couple of days, I would schedule a time to meet with the individual away from work so that it would not impact patient care or increase the other nurses' workload. I would identify the problem using real examples, like: 'I noticed you've been late three times this week.' I believe that people are our most important resource, so I genuinely want to know if something is happening in this person's life. Not to pry, but there are reasons people falter, and I need to be helpful and astute while minding the unit's needs. If the problem is new, and there are extenuating circumstances like health or personal issues, I would refer the employee to the employee assistance program or suggest taking a few days off. I would try to understand what is happening and find a win-win situation that embraces concern for the employee and the unit. My first step is to find the root cause and a measurable solution, with a plan for the next meeting to make sure the problem is resolved."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
My first step is always to have a conversation with the employee. Typically, I will have a nonformal conversation with the employee before it becomes a chronic issue. You never know what is going on in a person's life so it's good to just have a conversation that discusses what the issue is and also how it is affecting the unit. Sometimes people may not realize that their actions are actually affecting the whole team and not just themselves. At times a staff member may need to switch shifts or adjust the days they are scheduled to better accommodate them as well as the unit. Once I've had that initial conversation with the staff member if there is not an improvement, then a formal conversation that is put into writing including the action plan will be implemented.
Written by Tiffiny Duchene on January 11th, 2023
Leadership
26. How do you deal with employee reviews and establishing corrective plans of action for them?
How to Answer
This question assesses your ability to perform some of the more uncomfortable aspects of leadership, so be prepared with a decisive and effective response.
Evaluating your employees and establishing corrective action plans are essential to providing excellent patient care. It's not comfortable or pleasant, but it is essential in running an effective unit.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"I follow my employer's policies and procedures regarding an employee's review schedule. I also have my own policies and procedures that outline performance expectations so my team is clear about what is expected of them. I like to give regular and consistent feedback, document performance issues, and take corrective action immediately. The action plan must be agreed upon and signed by my staff member and myself to make it valid. If the staff member continues to perform poorly, I have another meeting with them and a member of human resources as a witness."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I take my leadership responsibilities very seriously, and employee supervision is a part of the job. I lead by example and try to be aware of problems long before they become big. I strongly believe in treating people fairly, pleasantly, and respectfully. I am not afraid to do or kindly say the uncomfortable thing. I am not a pushover. I am available to my staff to answer questions and address things promptly."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
I take employee reviews seriously and I am sure to have them done on time for the employee. My approach includes making sure that I have recognized and commented on things that the employee does well and not only the negative things or things that need improvement. I also believe that if there is something negative or something on the review that needs a corrective plan of action that it is something I have discussed with the employee before. Sometimes employees are not aware of things they are doing wrong and I do not believe they should be blindsided by it on the employee review. I typically will have already talked to an employee about something that needs improvement so we can establish a corrective plan of action during the employee review if it is still an issue.
Written by Tiffiny Duchene on January 11th, 2023
Leadership
27. Why do you think you are a good fit for this position with our organization?
How to Answer
This question is an excellent opportunity for you to illustrate your enthusiasm for the position and diligence in researching the organization. A good answer provides the interviewer with layered insight into how you work. Take the time before the interview to craft your response to optimize your chances for a second interview.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"After researching your organization and speaking with the administration and other healthcare professionals, I believe I will be a great fit due to my expertise as a charge nurse in various units. I am well-rounded and can work in the emergency department, the ICU, the pediatric NICU, and labor and delivery. Although I am interviewing to work as a charge nurse on the medical floor, I have the expertise to cover other areas if needed."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"Your hospital is known as one of the premier thought leaders in nursing, and this is where I want to be. I consider myself an enthusiastic lifelong learner of all things nursing, and this organization is a great opportunity to continue my journey. I like the people and the nursing philosophy at your organization. There is an opportunity for growth and very low staff turnover, which speaks volumes about the care of nurses here. I've worked hard to become a board-certified cardiology nurse, and you have one of the best cardiac nursing programs in the state."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
I feel I am a good fit for your organization because of my past experience as a registered nurse and nurse manager. The clinical experience and knowledge that I have gained through my over 10 years' experience as a floor nurse along with my several years' experience as a nurse manager have positioned me well to be a great charge nurse within your organization. I have been able to really refine my skills in nursing care as well as leadership, organization and policy changes.
Written by Tiffiny Duchene on January 11th, 2023
Operational
28. How do you balance patient care and administrative duties as a charge nurse?
How to Answer
The interviewer wants to see that you have a proven method of balancing patient care and administrative duties. Nursing is a stressful career, and being a charge nurse is even more so. The interviewer wants to hear that you have the organizational skills to do your job without getting overwhelmed by your workload. Describe how you balance the duties required of you as a charge nurse.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"I always take care of my patients first, as they are my top priority. I then complete my administrative duties, which I have on a spreadsheet on my computer. Every morning, I list what needs to be done and prioritize the most urgent tasks. I also have no problem delegating duties to other nursing staff, which gives them the knowledge and confidence needed if they decide to promote to a charge nurse."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I balance my job as a charge nurse by staying extremely organized. My administrative duties are input into my time-management software, so I have alerts when things are due. I take care of my patients first and work on administrative duties between patient care."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
I always prioritize patient care and safety first. Once I have the patient's immediate needs taken care of, I can work on the administrative tasks. I keep a list of administrative tasks and a calendar on my computer to help keep me organized. Once important thing I have learned in nursing and management is to remain flexible because the day almost never goes like you planned it. I have excellent time management skills and pride myself on being able to complete what I have set out to do each day.
Written by Tiffiny Duchene on January 11th, 2023
Operational
29. Describe how you organize and prioritize your work.
How to Answer
The interview team is looking for a candidate who can balance patient care while overseeing day-to-day operations, which requires organizational skills. Your answer should outline an organizational system that addresses both needs without watering down the effectiveness or importance of either one.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"I work very well under pressure, and the best thing to do when there is a lot of pressure is to stay organized. I create a list in my time management software, prioritize the most urgent assignments, and delegate work where I can. The workflow is seamless if I stay focused and know exactly what needs to be done."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I use the nursing process as a way to organize my thoughts. I always have a long-range general gridwork or plan of things that need to be done and when, and then I tailor each day by prioritizing the specific needs of the day. I reverse engineer the schedule months ahead and pencil in deadlines of the mechanics of the shift, such as when reports are due, schedules need to be completed, or supplies need to be ordered. I put things on automatic when possible, delegate when needed to responsible parties, and always tackle the most important and pressing item first thing in the morning, so there is ample time for completion or resolution."
Written by Ryan Brown on November 6th, 2022
2nd Answer Example
I find that the best way for me to prioritize and stay organized is to write a to do list at the end of each day for the next day. This list includes things that need to be done the following day. When I come in in the morning and I am able to evaluate what is happening I can re-prioritize if I need to but I at least have a starting point. I always prioritize patient safety and care and once those things are situated, I can begin my other tasks.
Written by Tiffiny Duchene on January 11th, 2023
Situational
30. How would you handle an angry patient or family member?
How to Answer
The interviewer asks this question to understand your conflict resolution, communication, and problem-solving skills. Working in a healthcare and customer service position requires handling angry patients and family members calmly and professionally. The interviewer wants to see that you have these skills and will be an asset to the team if hired.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"I have extensive training in customer dispute management from my previous employer. If a patient or family member is ever unhappy with their service, I would stop what I was doing, apologize, and ask them what I can do to make them happy. Most patients and family members will tell you exactly what they want to satisfy their needs."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I handle angry patients and family members by remaining calm, listening to their complaints, and finding a resolution to the problem. I have found that most often, there is a communication issue that can be resolved with patience, listening, and problem-solving. If I cannot make the patient happy, I involve upper management. That has only happened once, and even my superior could not please them."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
I have dealt with angry patients and family members many times. I have found that the best way to handle the situation is to allow them to communicate their frustrations and what they perceived to happen. An apology goes a long way, so I will typically say something like "I'm sorry that happened to you" or "I'm sorry you experienced that." Usually, once they have been able to tell you why they are angry they will start to calm down. I will then work with them to find a solution to the problem.
Written by Tiffiny Duchene on January 11th, 2023
Situational
31. How do you handle disagreements between nursing staff?
How to Answer
Interviewers ask this question to gain insight into your conflict resolution, problem-solving, communication, and leadership skills. Charge nurses often deal with disgruntled staff, and you should demonstrate how you do so calmly and professionally. If you have a real-life example, share your story with the interviewer without naming the staff members. If you have not had to intervene in a disagreement between nursing staff, explain how you would do so if faced with the situation.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"When my nursing staff has a conflict, I meet with each of them separately. I first let them tell me their sides of the story, and then I have a meeting with both of them. I explain what each has told me and let them discuss their issue. I then ask them to resolve the issue so we can all get along."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"I handle disagreements between nursing staff by privately meeting with both parties. I ask them what is going on and try to come to a resolution that is agreeable to them both. Most disagreements can be cleared up with open and honest communication."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
I will bring the staff together in a private location away from the unit to discuss the disagreement. Sometimes I have involved HR in helping mediate the situation. I let each person discuss their concerns and then together attempt to come up with a solution. I do remind the nurses that at the end of the day we are all here to provide care to patients and we need to remain professional and cordial on the unit.
Written by Tiffiny Duchene on January 11th, 2023
Situational
32. What do you do when a team member does not show up for their shift?
How to Answer
Interviewers ask this question to see your conflict resolution, communication, and problem-solving skills. When a team member does not show up for their shift, it puts added stress on the team and takes away from your duties as a charge nurse. Describe how you remain calm, contact the team member, and get coverage.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"When a team member does not show up for their shift, I will call to see where they are. If I cannot reach them, I ask my staff if they can cover the shift. If none of the staff can work a double shift, I will assign a nurse to care for my patients while I make phone calls to find coverage."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"If someone does not show up for their shift, I call them to see what is going on. If I can't reach them or they tell me they cannot make it to work, I explain the situation to the nurse they would have relieved. I would ask them if they want to work overtime. If they can't, I will make calls to find coverage. In the meantime, I would delegate another nurse to look in on my patients while I make the calls."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
The first thing I do is make sure the patients still have coverage. This might mean asking the current nurse or another nurse to stay over for a short time. I will then attempt to reach the staff and find out if they are coming in or just running late. If they are running late I will cover the patients if no one else can. If they are not coming or are unable to be reached, I will start working on getting coverage. I have provided the coverage myself when I haven't been able to find anyone to cover.
Written by Tiffiny Duchene on January 11th, 2023
Technical
33. What computer skills or software programs would you use to train your staff?
How to Answer
We live in the age of computers, so you should present as a tech-savvy charge nurse. Technology streamlines care; it doesn't replace the need for hands-on excellence, but it certainly streamlines access to information and standardizes specific tasks, such as scheduling. The organization may already have training software; ask what is already available. Be prepared and knowledgeable about the available options and why they would be helpful.
Written by Ryan Brown on November 6th, 2022
1st Entry Level Example
"I have excellent computer skills and can quickly learn new software programs. My favorite software programs for educational purposes are Skyscape Nursing Constellation All-In-One Nursing Solution and Taber's Cyclopedic Medical Dictionary. When my staff has a medical question and needs a reliable source to answer their questions, they use these two programs to find their answer quickly."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"At my current position, I use Microsoft Office Suite for many of my training and educational programs for staff. I enjoy using PowerPoint for continuing education purposes and Microsoft Word and Adobe Pro for training materials. I would be interested in learning new software programs if your organization uses something different."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
I utilize technology frequently to train staff. I like to use PowerPoint to create slide shows and education that can be put onto a larger screen to share with large groups at once. I use Microsoft office programs such as Word to create workflow charts and instructions on how to complete things like documenting appropriately. I have found that the step-by-step instructions I have created using Word have been incredibly effective in training.
Written by Tiffiny Duchene on January 11th, 2023
Behavioral
Hospital
34. How would you balance administrative, supervisory, and clinical duties in this role?
How to Answer
As a charge nurse, you will be responsible for several clinical, supervisory, and administrative tasks. To effectively balance your workload, you must possess strong organizational skills and exercise sound judgment when delegating and prioritizing. Discuss the strategies or techniques you use to manage your time and ensure your responsibilities are taken care of.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"In my current role, I oversee and mentor my staff, liaise between patients, family, physicians, and staff, oversee admissions and discharges, and more, so I'm used to working in a fast-paced and demanding environment. I have found ways to effectively manage my time by organizing my day and week ahead of time. I plan my calendar as best I can, knowing that things can change rapidly in healthcare, so being adaptable and flexible also helps me adjust and regroup with my priorities. If there are tasks I can delegate to other nurses that will help with the admin side of things, I'm happy to train or mentor them so they can assist and grow their skills. Providing patient care comes first, so if we have call-offs, I may need to work the floor, and my admin tasks take a lesser priority. I'm not afraid to ask for help when needed or work extra time after my shift as needed to catch up."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I have strong organizational skills and can effectively time-manage and prioritize tasks. I typically plan my week by laying out my highest priorities and blocking time off my calendar to designate time for that task. For example, if I need to do an audit or mock survey prep, I will put it on my calendar when there are no anticipated conflicts or meetings and where I foresee few disruptions. If there are admin tasks that I can delegate, I will assign those and make sure I have plenty of time for patient care or family meetings as necessary.
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I have worked in management for many years, and I know that there are days when you are pulled in a thousand different directions. One of the most important things that I think I do is stay organized. I keep an up-to-date calendar that has meetings and supervisory obligations that I must attend. At the end of each workday the last thing I do is write a to do list for the next day. I find that I am much more productive in all aspects of my role when I stay organized. I stay flexible as well knowing that things change every day. I prioritize patient safety and delegate when it's appropriate. I also try to pay attention to times of day that are "quieter" and attempt to do the administrative work when I am less likely needed on the floor.
Written by Tiffiny Duchene on January 11th, 2023
Discovery
Psychiatric
35. You may be asked to work beyond your shift or be on call. What is your availability for overtime?
How to Answer
Charge nurse schedules can often be demanding and unpredictable as you may be asked to stay over to cover or be on call in case of a staff member call-out. Now is the time to understand the expectations and discuss any flexibility and challenges you may have. Be open and honest about your availability.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I understand that, as the charge nurse, I may have to work beyond my shift to cover a call-out or partial shift while coverage comes in. I'm pretty flexible with my schedule; however, the only days I cannot work beyond my shift are Wednesdays as my son has basketball those nights."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I can come in earlier or stay later most days without concern; however, weekends are more of a challenge, and I would need as much notice as possible to make personal arrangements."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
Working in a charge nurse role I understand the expectations to be flexible and available to assist when needed. I am usually always able to come in early or stay over, especially if I have advanced notice and can make arrangements.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Psychiatric
36. Working in mental and behavioral health settings can be taxing to clinical staff. How do you ensure your staff is not burned out?
How to Answer
Turnover among psychiatric nurses is among the highest in any setting, so it's essential that you, as the leader, can monitor, identify and address signs of burnout among staff. Describe ways that you take a proactive approach and communicate with your staff regularly. Discuss with the interviewer your strategies to keep your team engaged and retained.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I keep a close eye on my staff and watch for signs of burnout. These signs might appear as negativity, lack of communication or collaboration, calling in sick, etc. However, I try to take a proactive approach and promote self-care with my team. I encourage them to take breaks when needed throughout the shift (within reason) and to take their earned PTO time throughout the year. We have a solid employee assistance program, so I encourage them to utilize the therapy and counseling services we offer because it can be an emotional burden sometimes working in this type of setting. If I notice signs of burnout, I set time aside to speak with that employee one-on-one to understand their mindset and how I can help them work through challenges."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I believe that as nurses, we must take care of ourselves before we can effectively care for others. I encourage my team to have a healthy work-life balance and provide little articles or emails on ways to care for themselves. I regularly check in with my staff to understand what's going well within our team and what could be improved. I have found that giving the employees a voice shows them I value their contributions and want to make improvements where possible. Working in the mental health field can be challenging, and sometimes you just need a break or to talk to someone, and I strive to support my team as we're all in this together!"
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
Burnout among nurses is common in all settings but can be especially present in a psychiatric unit. I encourage staff to take their breaks while on shift to give themselves a break from the unit and patients. I also encourage them to use PTO time and avoid picking up excessive amounts of overtime if they are becoming burned out. I provide education and resources to help them manage the high stress of the unit and keep their own mental health good.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Intensive Care Unit (ICU)
37. How would you advise a nurse to care for a patient who is unable to communicate?
How to Answer
Many ICU patients are unable to communicate at some point during their hospitalization, whether it be from a brain injury, coma, intubation, or other injury or illness. Demonstrate that you treat them with the same level of respect and deliver the same quality care that you would to other patients. You can acknowledge that these patients may require more time, patience, and reassurance. Give examples of techniques you would encourage your staff to communicate and care for these types of patients.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I would remind the nurse that just because a patient cannot speak doesn't always mean they can't hear or understand what's happening around them. I would instruct them to follow the same protocol of knocking before entering the room, introducing themselves, and explaining why they are in the room, whether it's to administer medication, check vitals, or assist with some other ADL. I would encourage them to look for other ways to communicate. Perhaps encouraging the patient to nod or blink once or twice, or if they can write, provide them with a pen and paper or dry-erase board to help communicate. If a family member is in the room, it may also be appropriate to look to the family member for assistance or support."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"Just because a patient cannot speak or is in a vegetative state does not mean they cannot think and feel. It's important to remember that when caring for non-communicative patients and treat them with the same respect and care you would with other patients. For example, I always knock when entering the room, introduce myself, and explain why I'm in their room. I will explain each step of what I'm doing; for instance, if I'm checking their vitals, I explain what I'm going to do before I do it and as I move through the clinical process. I look for non-verbal cues for signs of pain or discomfort, fear, or anxiety. Often, patients can still communicate with a smile, a nod, etc., so it's important to be on the lookout for nonverbal cues. I also use close-ended questions that require a yes or no, if they can shake their head. Lastly, if they can write, I will provide a pen and paper to communicate, and I'm very patient throughout the process."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
Its important for us to remember that there are different forms of communication, not just verbal. I would discuss with the nurse observing for nonverbal communication from the patient that might indicate a need or pain. I would also discuss whether or not the patient is able to communicate with another method like writing for example. Is the patient able to use a picture chart to point to things they need or are they able to write on a whiteboard? Another important thing for the nurse to remember is can the patient call for help. There are different types of call lights that make it possible for patients with different disabilities to call for help. Finally, if a patient is unable to call for help then they are going to require more frequent checks by staff to assess their needs.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Intensive Care Unit (ICU)
38. What experience and certifications do you have that will benefit you in this role on the ICU?
How to Answer
Give the interviewer an overview of your total years of experience, and mention how many of those were working on a similar or related unit. If you have certificates beyond your RN license, share that with the interviewer. Often, possessing certificates like the CCRN could result in a higher salary.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I have two years of experience at the Ambulatory Surgical Center and three years of ICU experience. In both roles, I served as a charge nurse and oversaw a team of 4-5 floor RNs and nurse aides. I also have an active CCRN certificate."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I have ten years of experience working at the hospital, and in my time, I have worked on the cardiac care unit, ICU/CCU, and med-Surg floors. For five of those years, I was a floor nurse; for the past five, I have been a charge nurse. I prefer working in a fast-paced setting and am dedicated to leading a team of nurses and staff to provide the highest quality care to our patients."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I have over 10 years experience as a registered nurse and over 4 years experience as a nurse manager. This experience has allowed me to really refine my nursing skills, critical thinking, judgement, and organization skills. These benefit me in the ICU because is it highly specialized and requires a person who pays very close attention to detail and is able to provide competent nursing care to patients.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Intensive Care Unit (ICU)
39. What experience do you have overseeing medication logs?
How to Answer
Medication log oversight and auditing are necessary to prevent and catch medication and documentation errors. Describe your experience reviewing medication logs and explain what you typically look for (correct medication names, dosages, time administered, nurse initials, patient refusals, disposal records, etc.) ICUs are more likely to have narcotics on med carts, so the charge nurse will be responsible for ensuring proper administration and documentation of all drugs, with scrutiny on narcotics.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"In my current role, I'm responsible for the oversight, auditing, and integrity of our medication logs, particularly the narcotic logs. Each shift, I review the logs to ensure the appropriate medications were given to the correct patient at the correct times and that all nursing staff has completed their documentation appropriately. I also review the logs for patient refusals and ensure the medication counts are correct on the med cart before the shift's end."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"As a charge nurse, it's my responsibility to ensure the clinical team properly documents medication administration, refusal, and disposal. I typically look for correct initials, dates, and dosages, and I audit the med cart to make sure it all matches up. I do an audit each shift to look for inconsistencies and errors, and if I find any, I address it with the staff member immediately."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I have a lot of experience overseeing medication logs. In my previous role as nurse manager, I frequently did different audits on the EMR and medication logs. These audits included many things including making sure medications are signed out timely and appropriately, meds are administered appropriately, as well as follow up documentation with PRN medications for example. I also have used them in investigating complaints and concerns in the past.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Pediatric
40. How do you communicate with your team when you have clinical students on your unit?
How to Answer
Having students do clinical rotations on your unit or floor can be a great benefit but can also be hectic with so many extra bodies in patient rooms and hallways. Effective communication is key to ensuring all patient care tasks are complete and shift documentation is completed properly. Describe how you communicate with the student's instructor, the students, and your staff to ensure optimal operation as a team.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"Students must understand their roles and responsibilities and know who to go to for support. I always introduce myself to the students, and though their instructor is close by, I reassure them I'm also there for support. I typically pull my nurses and aides into a huddle on days we have students so that everyone understands the need to communicate and collaborate to ensure continuity of care on the shift. I remind them of the scope of duties of students and make sure that everyone understands who is responsible for what. I know it can be stressful for the staff to have so many extra hands to manage that day, but I remind them to lead by example and be patient and kind to our students as we work with and mentor them."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"Depending on the number of students we have on the unit, things can get hectic. I need to be in constant communication with the instructor so that we're clear about who cares for which patient and the level of care they provide. Once we have a clear plan, I will go back to my team of nurses and aides to communicate the plan to them. They must understand what they are responsible for and what the students are responsible for so nothing gets missed from a medication administration or ADL perspective. I remind my staff to escalate concerns or questions so we can address issues quickly. When there are multiple people on the care team, it's important to communicate effectively before, during, and after when handing off to the next shift."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I will go to all the nurses on the unit that day and communicate with them that we will be having nursing students. I create an assignment sheet for the students and the nurses that states what patients will have students as well as what the students are allowed to do. This way the nurses know if the students will be passing medications, performing ADL care, procedures etc. I always ask the nurses to let myself or the instructor know if there is something interesting the students can come observe or do with a patient that is not their own also. I do remind the nurses that they are still ultimately responsible for the patient and to ensure that all medications and care are provided for the patient.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Emergency Room
41. How do you handle the pressures of working in the ER?
How to Answer
Emergency department staff face high levels of stress regularly. It's critical that you can manage your stress and help those on your shift cope and manage the pressures they face. Discuss techniques and strategies you use to combat issues, such as short staffing, burnout, long hours, fatigue, emotional stress, the constant fast pace, etc.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"Nursing staff need constant access to the tools and resources required to care for patients dealing with health emergencies and traumas. I focus on keeping the unit organized by ensuring our medical equipment is functioning properly, tagging equipment that needs maintenance and quickly alerting the proper staff to fix it. I ensure all rooms and med carts are stocked with supplies so that nursing staff does not have to take time away from care and treatment to look for things. I encourage my staff to take breaks when possible, especially meal breaks, and I'm not afraid to jump in and cover for someone to ensure they can do so."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"The emergency department can be hectic, so it's important to maintain effective communication throughout the shift and to be proactive versus reactive. I focus on my admin tasks and prepping for rush periods during slower periods. I check in with the nurses throughout the shift to see how they are doing; I fill in for them on their breaks, thank them for their work, and often acknowledge their contributions and the difference they are making in the lives of others. We also have a calming room for nurses to take a break if they need time to regroup and rest. It is a dark room, with soft music, drinks, and snacks that promotes stress relief before returning to the floor."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
The ER is a fast paced and rapidly changing environment. I find that staying calm and keeping a cool head really help to handle the pressure of working in this type of environment. Teamwork is so important as well. I try to foster teamwork with my unit so that there is always someone to help when you feel like you're drowning. Prioritizing tasks and delegating tasks also is a great way to keep things moving and keep stress levels down.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Emergency Room
42. What do you expect your responsibilities to entail as an ER charge nurse?
How to Answer
A charge nurse in the ER department wears many hats, and the interviewer would like to know that you understand what responsibilities and tasks will be required. Thoroughly read the job description to fully understand the role and the company-specific job duties and requirements. If you have questions about what you will be responsible for, ask at the end of your response.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"As an ER charge nurse, I anticipate overseeing nursing staff, handling patient and family concerns, liaising between staff, family, and physicians, monitoring patient care, and managing the unit flow. I know there are many responsibilities in this role and the ER setting is fast-paced, which is what I prefer. I am confident in my abilities to fulfill the obligations mentioned and any others that would be assigned."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I have five years of experience in this role in the ER, so I'm very familiar with the traditional responsibilities of admin tasks, clinical team, care oversight, and liaising. I have also managed the scheduling and know that with the shortage of nurses right now, I will sometimes be required to work the floor and provide direct patient care, which is no problem. I looked over the job description, and all responsibilities listed are ones I have been in charge of in the past."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I expect that my responsibilities will be a mixture of patient care and administrative/ leadership tasks. I expect to be a resource for the staff to assist with patient care and procedures when needed, as well as handling family concerns and staffing issues. I anticipate being the go to person on the unit and the major problem solver as well.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Pediatric
43. What techniques do you use or teach your nurses to use to calm a patient who is refusing treatment or medication?
How to Answer
As a pediatric charge nurse, you must possess critical thinking and well-developed problem-solving skills to handle these types of situations. It's not uncommon for a child to refuse treatment or medication, so it's crucial to demonstrate to the interviewer that you have a strategy to overcome this. Describe how you communicate with patients, show empathy and patience, and persuade your pediatric patients to cooperate with treatment plans.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I always try to "warm up" my patient before presenting a procedure like an injection or a request for them to take medication. I have found that sitting next to them and talking and bringing a sticker or toy into the room helps them to be less stressed and calmer. I always make sure I explain to the child and the parent what I'm going to do to build trust, even if it's just taking their blood pressure. If it's a critical task like medication, I will often see if the parent has a technique they know works or would be willing to assist me."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I know children are often afraid of shots or medication, and sometimes even having their blood pressure checked. Patients in pain or not feeling well can often be more combative or difficult to treat. I always explain what I'm doing and how it will help them feel better and get home sooner. It's important to ask questions, just in case the child doesn't want to take medicine because they experienced a side effect. Perhaps it makes them dizzy or nauseated, so it's always important to ask and try and understand why they are refusing treatment or medicine, especially if they are an older child. If they are more comfortable with another nurse, aide, or even family member, I will enlist their help to make things as smooth as possible."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I encourage the nurses to build trust and rapport with the patient. Talk to the patient in a calm voice with a low tone. Allow the patient to see and touch things when possible. For example, if I have a child who is screaming and crying everytime I try to listen to them with the stethoscope, I will show them the stethoscope and let them touch it. It also can help to pretend you are doing it to mom or dad first so the child sees it will not hurt them. If it is something like a shot or painful procedure, I teach the nurses to use distraction with the patient. Another great technique is to use mom or dad to help either distract the child or help administer the medicine when possible.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Pediatric
44. What differences have you found between caring for adult and pediatric patients?
How to Answer
There are many differences between working with adult patients and pediatric patients. The interviewer is looking for insight into what you view as the biggest differences in the population groups. Keep your answer positive and give two or three examples of how you feel the care and approaches differ.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"Often pediatric patients are very young and can't communicate how they feel properly. Caring for pediatric patients requires good communication skills and attentiveness, including being diligent in looking for nonverbal cues, especially when identifying if a patient is experiencing pain or discomfort. Additionally, you work more directly with family members when treating pediatric patients."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"During my clinical rotation, I worked with adult patients and pediatrics. Through that experience, I learned that pediatrics are a more vulnerable patient group because they can't always properly communicate how they feel, the side effects they are experiencing, or the severity of their pain. Often, pediatric patients are reluctant to take medications, cooperate for blood draws or radiology tests, vaccines or injections, etc., so they require more patience and persuasion!"
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
Adult patients are able to speak for themselves and make decisions for themselves. They are easier to communicate with and able to do things for themselves. They of course are bigger and a lot of the time easier to perform procedures on. Education with an adult is done 1:1 with the patient. Pediatric patients may not be able to communicate verbally at all, making it very important to pay attention to nonverbal cues. They have small bodies and do not usually understand commands such as hold still which may make it very difficult to perform procedures on. Education for pediatric patients is done with 1 or more family members. Pediatric patients can also get much sicker much faster than an adult patient so it is imperative to be diligent in their care so not to miss any subtle signs of decline in them.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Pediatric
45. Tell me about a time you had to handle a situation that involved an upset parent.
How to Answer
Pediatric charge nurses interact with pediatric parents or guardians in this setting, often serving as a liaison for the clinical team of aides, nurses, and doctors. The interviewer wants to learn more about how you react under pressure and in tense situations. Speak to your ability to de-escalate situations, show empathy and compassion for parents, and ways that you communicate, educate and provide support in these scenarios. Give examples that highlight your abilities where possible.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"As a parent, I know that having a sick child can be very stressful and frightening, so I always try to put myself in the parents' shoes to understand their perspective. I seek to understand what is causing their frustration so that I can get to the root cause of the problem, then address it accordingly. I treat them with kindness and respect, and I'm always patient when working with pediatric patients and their families."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I've had experiences with upset parents in the past, and it's often just a matter of miscommunication or lack of communication. I have found that I can often quickly identify the problem by listening and asking appropriate questions. Perhaps they don't understand the treatment plan, or they don't have realistic expectations. Taking the time to educate the parents and explain the "why" behind things often resolves the issues. It's important to be patient and respectful when working with parents, knowing they are going through a lot with their child being ill. Often, a simple act of kindness, like grabbing them a drink or blanket, will help diffuse the situation."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I have many experiences with upset parents in the past. What I quickly learned is that their anger and frustration always comes from a place of love. They are scared and worried about their child and are in a situation where they have little control. It is their job as a parent to protect their child and sometimes their anger towards staff comes from that. I always listen intently to their concern, validate their concern, and then try to determine how I can rectify the situation. Sometimes there hasn't been any wrongdoing by staff but there was just a lack of communication or the need for some education. Sometimes a simple apology and reassurance that the problem will be handled is enough to calm the parents and build their trust.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Pediatric
46. What do you enjoy about working with pediatric patients?
How to Answer
Charge nurses can work in many different settings, whether it be in hospitals, nursing homes, clinics, schools, etc. The interviewer would like to learn more about why you chose to work with pediatric patients. Give an honest answer about why you're passionate about working with children and what you find most rewarding.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I find such joy in caring for children of all ages. I enjoy taking care of those who can't always help themselves and may not always be able to communicate what's wrong. I can easily build relationships with children and their families, and I love being able to provide care to them when they need it most and to reassure their families that they are in good hands at our hospital."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I have always had a heart for working with children. When I was younger, I volunteered in my church's nursery, and I was also a tutor for local students. I hadn't decided on a career path in nursing school, but as I did my clinicals in different settings, I quickly found that I most enjoyed working in the pediatric units. I love working with children and their families as we work to find out what is going on with them and then providing treatment to help them get back home."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
Children are just such a breath of fresh air to me. I really enjoyed my pediatric clinical in nursing school because the kids are so resilient. I really enjoyed getting to provide them care that comforted them and helped them when they were feeling their sickest. I also really enjoyed the education and support I was able to provide to the parents.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Psychiatric
47. As a new charge nurse at our facility, what are some challenges you anticipate?
How to Answer
There are challenges anytime you change jobs or begin working at a new facility, and psychiatric nursing has its own unique set of challenges. Be honest when describing what you anticipate will be a challenge, and discuss how you plan to overcome it. Perhaps it's meeting new coworkers, gaining patients' trust, learning new policies and procedures, etc. Keep a positive attitude and tone in your response.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I think my first challenge will be gaining my patients' trust and building those relationships. I'm very outgoing and possess great interpersonal skills, but I know it can be difficult for patients to adjust to changes in their direct care team. I also know that many of your patients have complex issues and diagnoses, so it will be important for me to take the time to get to know each of their histories."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"Since I have never worked in a designated mental health or behavioral center, I think my biggest challenge will be learning all of the policies and procedures unique to the company. I have a lot of experience in nursing and working with older adults and children, so I have many transferable skills. It will just take some time to get adjusted."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I foresee the most challenging part of this position will be getting to know the new unit and building relationships with the current staff. Staff are often skeptical of new management team members and often do not trust them. In order to build a highly effective team I need to build trust with the staff and that will help get their buy in when it comes time to make changes.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Psychiatric
48. Tell me about a time you had to write up a staff member.
How to Answer
As a charge nurse, you will be responsible for managing others; sometimes, that responsibility includes disciplining staff members. This can be a difficult and uncomfortable situation at times, so the interviewer would like to understand your approach and process in this type of situation. Give an example, and include the cause of the disciplinary action and how you followed a company policy and addressed the situation. This is an opportunity to showcase your communication, conflict resolution, and problem-solving skills!
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I once had a nurse aide who was often late for her shift. I documented each instance, gave her a verbal warning per our company policy, and re-educated her on our attendance policy. I also took that time to understand what was causing the situation to occur, and it truly seemed like she was just poorly managing her time. It continued to happen, so I followed our disciplinary process, which included a write-up. I tried to help this employee brainstorm ways to be better prepared and on time for work, but ultimately, her behavior continued, and she ended up being terminated."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"A nurse aide recently complained to me that a nurse had screamed at her for forgetting to turn off a patient's call light before leaving the room. I did investigate the complaint, and another staff member said he witnessed this event, as did a patient in the hallway. I next pulled the accused nurse aside and spoke with her about the incident. She acknowledged that she was frustrated with the nurse aide and did yell at her and said she would apologize. Our company has a strict no-tolerance policy on this type of behavior, and I did review that policy with the nurse and let her know this was not acceptable conduct and that she would be receiving a write-up. I followed up with the nurse aide and let her know I addressed the situation (without providing details) and to please continue to voice concerns if other instances occur in the future. It's hard to write staff up sometimes because we all get frustrated and lose our cool from time to time; however, company policies are in place for a reason, and I strictly adhere to them and expect staff to do the same. Everyone has the right to a safe workplace."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I once had to write up a CNA for a fall that resulted in injury to the patient. During my investigation, I found that the CNA had initialed the 15 min checks on the patient as being completed. Upon review of the camera footage, I found that the CNA did not check on the patient for several hours and had actually falsified the documentation on the 15 min checks. In my opinion, this was a safety issue that resulted in the injury of the patient and could not be a situation when the CNA could be educated first. This was an incidence when disciplinary action had to be taken to ensure that the safety of her patients was not jeopardized again.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Intensive Care Unit (ICU)
49. How do you support a staff member who is upset after losing a patient?
How to Answer
The interviewer wants to gain insight into your empathy, communication, and compassion skills. They want to hear that you understand your staff member's emotions while comforting them and allowing them to manage their grief.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"I understand how hard it is to lose a patient, but I also know it is part of our job. I would support my staff member by pulling them aside and letting them know they did all they could for the patient. I would allow them to grieve but remind them they have other patients who need their excellent care. I would suggest they use the resources provided by the organization to address compassion fatigue and let them take time to recover before attending to their patients."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"Losing a patient is one of the hardest parts of our job. I support my team by being there to talk if they are upset and letting them take a break to gather their thoughts. We have a great nursing support team that helps in situations like this, allowing the team member to talk through their emotions. I have found that it usually helps to let the staff member grieve and recover before becoming involved in patient care with their other patients."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
Sometimes when a patient is lost it really hits a staff member really hard. I try to support that staff member by giving them the opportunity to talk about if they need to. They may also need to take a step away from the unit for a little while to process how they are feeling. I will help cover their patients during this time so that they are able to take those minutes alone. I also let staff know about available resources the hospital provides regarding counseling and support for the days following that shift.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Psychiatric
50. If a staff member comes to you with safety concerns, how do you address the situation?
How to Answer
As the charge nurse responsible for the shift, you will be the "point person" for staff to come to with concerns and questions. You must be able to assess the situation and provide a solution that promotes the safety of your staff and patients while also ensuring necessary care is provided. Give an example of a time you have encountered this type of situation or describe how you would handle the situation in the future. Be sure to highlight your listening and communication skills and ability to remain calm and think critically.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"It's important to listen to your staff when they have concerns for their own safety or the safety of the patient. I would listen carefully to understand what is causing their concerns to see if I can address them by providing insight, reassurance, education, or training or if there is a better staff member suited to care for that specific patient. For example, I once had a new nurse who was eight months pregnant, and a patient did not want this nurse in their room. The patient had threatened this nurse if she came back in the room, so she came to me to express her concerns that she could not perform her job and feared for her safety. Another nurse who had worked at the facility for many years knew this patient and was willing to swap an assignment. It's important to keep an open mind and think critically to solve situations, as it's not always a 'one size fits all' answer."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"Typically, we have a protocol in place for various situations. If a patient has a history of harming themselves or other behavioral episodes, their doctor may have orders to sedate or medicate the patient as needed or provide other alternative care to ensure the patient and staff are safe. If a staff member came to me with concerns, I would listen carefully and document the situation. There have been instances where some staff work better with certain patients, so we allow them to trade assignments, or we can provide care with multiple clinical care team members in the room at once to ensure safety. It's important to take their concerns seriously and encourage them to speak up when they do not feel safe and work together to find an appropriate solution."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
Safety concerns need to be addressed immediately. Depending on the situation it could lead to injury or death of a patient. We also have to keep the staff safe. I take all concerns regarding safety seriously. I will assess the situation and determine what immediate intervention needs to be put into place to keep the staff and patient safe. Once I have established the immediate threat or concern has been handled, I can look into how to prevent the safety issue in the future on a more permanent basis.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Psychiatric
51. How do you communicate with your team of nurses and aides?
How to Answer
For your unit to run optimally, you must be able to communicate with the clinical staff that you are overseeing effectively. Consider how you actively listen to your team and address their feedback and concerns. Since you are the "point person" of the shift, you will likely have the most up-to-date patient information and updates on admissions and discharges before the rest of the staff. Describe how you pass the information to the team to ensure continuity of care and operation.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I am a direct communicator, and I find this to be effective when setting expectations and providing detailed instructions to my team. I am proactive in my communication; for example, as soon as I know we will have an admission to the unit, I notify my team so they can prepare instead of waiting until the last minute or, worse, notifying them after the patient has arrived. I actively listen to my team and make sure they know that I take their feedback and concerns seriously. I address issues timely and appropriately with the staff as well."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"As part of the nursing staff, I know there is a lot of information the team has to remember, and it often changes rapidly. I communicate with my team verbally and as a group so I can make sure we're all on the same page and so I can field questions. I also follow up with written communication, documentation, and instructions so the team has something to reference. I am an open and honest communicator, giving updates and explanations as necessary, answering their questions, and addressing their concerns."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I communicate with my team using various methods. I am transparent, honest, and concise in my communication with staff. I communicate 1:1 with the staff especially if I see something that needs to be addressed right away or if its isolated to one individual. I communicate with postings on the unit for staff to read. I also communicate with staff at meetings. I make myself available to staff to communicate with me regarding concerns or questions they have. I feel I am an approachable leader and in my experience staff have felt comfortable talking to me.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Emergency Room
52. What experience do you have with EHR? Please include specific systems and your experience training others as well.
How to Answer
Nearly all hospitals use some form of EHR system today. Some of the top systems include Epic, Oracle Cerner, and MEDITECH. Discuss the systems you are familiar with, your length of experience using them, how comfortable you feel using EHRs, and your experience training others. If you lack experience, assure the interviewer that you're willing and able to learn!
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I have extensive experience with two EHRs: Epic and Oracle. I would describe my skills as expert-level. I have trained many staff nurses on these systems. I'm a quick learner, so if your hospital uses a different system, I'm more than willing to learn and am confident I would catch on quickly."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I have worked mostly for smaller hospitals, so my experience is limited to X and Y. I'm comfortable navigating the system and using a computer in general, and I'm confident I could learn a new system quickly. I have trained other nurses on computer programs and EHRs and would have no problem with this responsibility in this role."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I have experience with multiple EHR systems including Point Click Care, Eclinical Works, and Epic. I also have experience with the system used at Mercy Hospital which was specific for that health system. I am pretty tech savvy and I am usually used as a resource for other staff members that have questions about the EHR system being used.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Intensive Care Unit (ICU)
53. How do you ensure smooth shift changes and hand-offs?
How to Answer
A patient in the ICU may receive care from several clinical staff throughout their visit, so ensuring continuity of care through shift changes is critical. Nurse aides, nurses, and nurse leaders must conduct effective end-of-shift reporting to maintain quality patient care. Describe your process and communication as you wrap up your shift and hand over responsibilities to the next charge nurse on duty.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"All floor nurses and aides provide an end-of-shift report to the employee taking their place. This report includes details about patients they have cared for, changes in the patient's status, medication updates, fall risk changes, etc. As the charge nurse, I do something similar by providing an overview for the next charge nurse and including the same details and any personnel updates (like callouts) they may need. I would also give updates on compliance issues, medication errors, patient falls, etc. I document and communicate my updates and information and allow plenty of time for questions."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I always complete all required documentation as I complete my shift. I wrap up my tasks and responsibilities as best as time allows, and if any outstanding tasks or reports need to be done, I make a note and share that with the next charge nurse immediately. When I do my handoff, I also update them on new admissions, upcoming discharges, changes in patient status, personnel issues, reportables, etc. If there are any questions, I answer them and assist in any way I can."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I encourage staff to use report sheets to keep the shift change and patient hand-offs concise and containing pertinent information. I created a patient report sheet that I use during my shift to take notes on important things on patients that I want to relay at shift change. This keeps the report organized and reduces the amount of information that is not communicated.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Emergency Room
54. What would you do if several patients complained to you about one of your staff nurses?
How to Answer
An effective leader will possess good communication and listening skills, investigative skills, problem-solving, and conflict-resolution skills. The interviewer wants to know that you take complaints seriously and would follow the proper channels to investigate the complaints and take appropriate action. Walk the interviewer through your process to handle such situations.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"As a charge nurse, it's my responsibility to investigate these complaints. I would meet with each patient privately to listen to their concerns and complaints and thoroughly document each conversation. From there, I would review the complaints to understand if the patient was upset with a hospital policy or doctor's order or if the nurse acted inappropriately. For example, I have had patients complain about a staff member not giving them enough of the food they asked for, but the patient was under strict dietary restrictions by their physician, and it was just a matter of re-enforcing and re-educating that patient. If the complaints were warranted and required action, I would address them with the nurse immediately. Depending on the severity or issue, I would consider disciplinary action and involving HR."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I would thoroughly investigate each complaint and ask questions to understand the situations and complaints. I would assure the patient that I was taking their concerns seriously and would thank them for bringing things to my attention. If the issues were related to patient care, negligence, abuse, etc., I would follow the appropriate company policy to address, discipline, or report the incidents to the appropriate people or agencies. As part of my investigations, I would also speak with the nurse to understand the situation and get their perspective. I would likely also need to loop in the unit manager or the director of nursing to provide oversight."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
Every patient complaint needs to be investigated thoroughly. This involves interviewing the patient to find out exactly what the concern was and attempt to get specifics such as the day and time the incidents occurred. I then utilize other resources I have to continue the investigation including looking at medical records/ documentation, watching camera footage, interviewing other staff that may also have been involved. With multiple complaints on the same staff member it is very important to be diligent in the investigation. Once I have completed my investigation I will then meet with a staff member to discuss the concerns and get their explanations of what happened. Depending on the issue and what the investigations determine there may be formal education or disciplinary action needed with the staff member.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Nursing Home
55. Why do you prefer to work in a nursing home versus other settings?
How to Answer
Nurses can work in hospitals, clinics, correctional facilities, schools, home health, skilled nursing facilities, and more! The interviewer is interested in hearing why you want to work in a nursing home setting. Be sure to give a genuine answer and refrain from speaking negatively about specific age groups, other facilities, or settings.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I have always been passionate about working with the geriatric population. For many, the nursing home is their home for many years and possibly the rest of their lives, so I enjoy caring for them and making a difference. I also like to build long-term relationships with residents, and it's hard to do that in a hospital setting where you treat new patients every day and never really have the ability to get to know them."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"When I was in nursing school, I did clinicals at the hospital and a nursing home, and I found that I loved working in a nursing home setting. I like the long-term care units, but I prefer to work with those on the sub-acute unit and help them transition from the hospital to eventually back home. I enjoy seeing their progress through therapy and rehab services and getting to know them during their time with us."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
Yes, I do. I have over 10 years' experience working in the nursing home setting. I started out as a CNA, became and RN and worked the floor several years and then became a nurse manager. I have left the nursing home and tried different settings and each time I find myself wanting to come back. I enjoy the geriatric population so much and I find working in the nursing home so rewarding.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Nursing Home
56. How would you handle staff who are not following appropriate safety and health guidelines?
How to Answer
As a charge nurse, you will oversee the clinical team to ensure compliance with safety and health guidelines and policies. Demonstrate your commitment to excellence and compliance and assure the interviewer that you take violations seriously. Explain how you would quickly address the situation and your approach to ensuring the same mistakes are not repeated.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I am always watching for staff not complying with safety and health policies. Patient care is my priority, but I'm aware that because we are a skilled nursing facility, the state could come in at any time to do an inspection, and if we fail, that could have severe consequences if we're not in compliance. For example, if I notice staff not handwashing properly, I will address it immediately with re-education and document it. If it's not the first instance, it could result in a write-up. We must adhere to strict standards to keep our residents safe and prevent the spread of infection."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I take patient safety and health very seriously, so if I observe a staff member violating protocol, I address it immediately. I once saw a nurse aide assisting a fall-risk resident with ambulation without a gait belt. I quickly intervened and provided one to the aide to use and, afterward, re-educated him on the importance of using a gait belt and the expectation going forward. I have no problem addressing issues like this with our staff and providing re-education or disciplinary action as needed."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I always start with education. I have to make sure the staff knows the policies/ procedures as well as why they need to follow them. If I personally see a staff member do something that is unsafe or may jeopardize a patients well-being I will address it right then. I will do on-the-spot education with the staff. If I notice it is a widespread issue among a lot of staff, I will do education with the whole unit. Once the education is done if the same unsafe practices are being formed, then I will have to start the disciplinary process.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Nursing Home
57. In the event of a call-out that you couldn't find coverage for, are you willing to work the floor and med cart as necessary?
How to Answer
While many facilities have a designated scheduler to ensure the units are staffed and backup staff is on call, there may still be occasions where it's not possible to fill a hole in the schedule. When that occurs, you may be asked to cover the floor to provide patient care or to help pass medications. Be open and honest in your answer about what you're willing to cover.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"Ensuring our residents are cared for is my top priority, so I would be willing to work the floor and cover the med cart if necessary. This happens from time to time in my current role, and I work the floor two to three days a month. I have no problem jumping in to help, whether answering call lights, passing medications, or assisting with charting."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"Scheduling can be difficult sometimes, and though we have a PRN pool to call when we have callouts, sometimes it's just not possible to fill the shift. If this happens, I'm happy to help support the staff and cover the floor and med cart duties as needed. I lead by example and never ask my staff to do anything I'm not willing to do."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I am willing to work the floor if necessary. I have spent many years in management, and I am used to having to jump in and take a cart when there is a call in. I actually miss working the floor sometimes and it helps keep my skills up to date as well. It also gives me firsthand experience to the flow of the unit and how things are running. I can use the floor experiences to help me improve the unit.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Nursing Home
58. While conducting a chart audit, you find a number of patients with errors in their charts. What do you do?
How to Answer
A charge nurse may have to do routine audits to prepare for annual state surveys. To be effective in this process, you must possess strong attention to detail, the ability to think critically and identify patterns, and the ability to address the situation with an employee through coaching and sometimes even disciplinary action. Describe your experience with this situation, and if you are a new charge nurse, describe how you would react.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I would finish my audit and set all charts with errors to the side. After I completed the audit, I would look for patterns in the charts. For example, did the errors occur on the same shift or by the same person? It could be an opportunity to provide re-education and training if it's the same person making the mistake. I would also look at the severity of the errors. If it was the incorrect acronym over and over, that might not be as big of a deal as failing to document when pain medication was administered to a patient. Once I determined the staff involved in the errors, I would address them immediately. I would loop in the director of nursing so we could document it and also discuss with them the need to report the errors to the state or to conduct disciplinary action with the employee."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"My course of action would depend on the severity of the situation. If a nurse were documenting giving a medication but writing the wrong medication name in the log each time, I would meet with the nurse immediately to review the medication prescribed and compare it to what was given and logged. Medication errors are serious and require special reporting to the director of nursing and sometimes the state. If the error was about a typo or a note in the patient file, that is not as serious but would still need to be addressed. I never sweep errors under the rug. I pride myself on integrity and would work to resolve the problem with whatever steps were necessary to prevent it from happening again."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I first would determine who made the errors. Was it the same person or several different ones? Are there any patterns to the mistakes? If it is the same mistake made by several different people then there is a need for education to all the staff on the issue and what the correct process is. The same thing applies to one person making the same mistake, but the education may only need to include that one person. Certain errors may need to be reported to the patient or patients family or physician based on the severity and company policy. The last thing I would look at would include looking for a breakdown in a process on the unit. Is there a specific unit issue that I can correct to prevent the errors in the future?
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Nursing Home
59. As a charge nurse in a skilled nursing facility, what are some of your typical responsibilities?
How to Answer
Charge nurses are typically responsible for unit oversight on their designated shift, ensuring operations run smoothly. Responsibilities range from caring for patients and overseeing the clinical staff to managing the staff schedule and finding coverage for callouts. If you have worked as a charge nurse in a nursing home setting before, describe your responsibilities. If you are new to this type of facility, read the job description and discuss your responsibilities in other settings, like a hospital, doctor's office, etc., that would demonstrate experience and transferable skills.
Written by Jaymie Payne on December 2nd, 2022
1st Answer Example
"I'm typically the charge nurse on our sub-acute care unit for the weekend evening shifts. I'm responsible for RN, LPN, and nurse aide patient assignments, ensuring continuity of care for residents, mentoring the nursing staff, and answering questions as needed. I'm also responsible for oversight and communication of admissions and discharges during the shift."
Written by Jaymie Payne on December 2nd, 2022
2nd Answer Example
"I am the charge nurse for our long-term care unit, so I manage the floor nurses and the CNAs on my shift. I ensure the residents get the quality care they need, resolve conflicts among staff and residents, pass medications when necessary, and oversee admissions and discharges. If there are callouts on the shift, I work to fill the hole, and when I can't, I often work the floor to help cover."
Written by Jaymie Payne on December 2nd, 2022
3rd Answer Example
I have over 4 years experience being a nurse manager in a skilled nursing facility. Typical responsibilities often include helping out on the floor with patient care, fixing staffing issues such as covering call ins, managing resident and staff complaints, and completing audits. Depending on the day I may also help with admissions and discharges. A lot of times I am the only RN on the unit or even in the building and I oversee the LPNs on duty. I may also have to do things the LPNs are unable to do for their patients like draw blood or start IVs.
Written by Tiffiny Duchene on January 11th, 2023
Role-Specific
Emergency Room
60. Have you ever worked with a physician who was challenging to communicate with? How did you overcome this challenge?
How to Answer
As a charge nurse, you will most likely encounter a physician who is challenging to communicate with. The interviewer wants to gain insight into your problem-solving and communication skills. Explain that you understand everyone has different ways of communicating, and describe how you try to learn the best way to communicate with challenging people. When answering, don't mention the physician's name.
Written by Krista Wenz on November 6th, 2022
1st Entry Level Example
"I realize everyone has their own communication style, and if a physician has a different personality, approach, or communication style, I'm adaptable and can work effectively alongside them. I don't take things personally, and I keep my focus on providing the best patient care. I will have a candid, private conversation with the physician to address my concerns if a communication issue causes a delay, hinders treatment plans, or prevents my staff from doing their job. I firmly believe in direct communication and problem-solving; however, if issues continued to put my staff or patients at risk, I would escalate that to my manager."
Written by Krista Wenz on November 6th, 2022
1st Answer Example
"Yes, I have worked with several physicians who were challenging to communicate with. I overcome this challenge by trying to get to know the physicians to understand their mindset better. Once I understand where they are coming from, it is easier to decipher what they are trying to say. If I am still unclear about what they want, I come right out and ask them to clarify."
Written by Krista Wenz on November 6th, 2022
2nd Answer Example
When I first graduated as a registered nurse, I worked with a physician who would hang up on you if you took too long to answer his questions and would yell at you if you didn't know the answer to something. As difficult as this was to encounter as a new grad it actually helped me make sure I was prepared when I called or talked to a physician. It made me improve my assessment skills and anticipate questions the physician might ask so that I had all the information already prepared before talking to them. Not only did this make me a better nurse but it also helped me gain respect from the physicians.
Written by Tiffiny Duchene on January 11th, 2023