Tell me about your experience in handling challenging parents.
"Parents can be protective of their children so I understand they may become defensive if they think their child has been unfairly disciplined for tardiness, for instance. If this were to happen, I would remind the parent that dedication to their kids education is important."
"I am sure that I have been a challenging parent myself, from time to time! I try to have empathy for everyone's situation. If a parent is giving me pushback, I will ask them if there is anything I can do to help make their situation easier. That calms them down and opens up communication."
As an attendance clerk, you will have to collaborate with challenging parents, as well! The interviewer would like to know that you would handle this type of situation professionally, and with class. You can share a specific example or just state how you would react if faced with this situation.
"Being in this profession, it is not uncommon to come across problematic parents from time to time. Dealing with them is pretty simple for me. You just have to listen to their problem, talk to them, and try to figure out a satisfactory solution. I believe in open conversation with parents, and students."
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Anonymous Answer
Again, if you remain calm they will too. Also, I would make sure they know you are listening to everything they are saying and reassuring them that you are going to do everything in your power to fix the problem or situation.
Rachelle's Feedback
This answer is a good start! I recommend removing the 'you' language and moving this to 'I' language. Also, a specific story-based example of 'a time when' you handled a challenging parent or individual at work would be a great way to elevate your response. I have provided an example below.
"I believe that challenging parents will remain calm if they know I am listening to them. My experience in handling challenging individuals includes...(discuss and give an example using STAR),"
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