Do you have experience in handling challenging students?
"If would not hesitate to reach out to the principal if a student was consistently challenging me. From there, the student's parents would become involved. That course of action would likely fix the student's behavior."
"I have a great deal of experience with challenging students. I find that they usually want some attention, and to be heard. I have compassion for these students who act out. If the situation is more severe, I will bring the behaviors up to the school counselor."
The interviewer wants to know how you deal with challenging students. As an attendance clerk, you will likely face several situations in which you will have to deal with tough students.
You can use a real-life example or simply mention how you would handle it should you find yourself in that type of situation.
"I have been handling challenging students as a part of my job on a regular basis. There is always a student who doesn't like attending classes on a regular basis and doesn't have the required attendance to pass their grade. I try to speak to the student to figure out if the problem can be resolved on my own. If that's not the case, then I contact the school counselor who will contact the parents for resolution."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Yes, I absolutely do. I also know if I keep calm, the students will stay calm, and then we can work together to come to a conclusion.
Rachelle's Feedback
Keeping calm is a critical component of handling challenging students and situations. If you have experience with this, there is great value in providing a story-based example of 'a time when' using the STAR framework.
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