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Campus Tour Guides Interview
Questions

25 Questions and Answers by Rachelle Enns

Updated August 30th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Communications    
Question 1 of 25
How would you handle a situation where you were going to be late for work?
View Answer
How to Answer
" I always make sure I have the numbers of my coworkers and my boss so that I can call to let them know if I'm stuck or might be running late. I would call my boss first to let them know, and I would also tell them I would be willing to stay late or skip lunch to make up for the time missed. If I needed to, I would call a coworker to see if they could fill in for me until I get there."

Breakdowns, wrecks, traffic jams, rain storms... the possibilities that could interfere with your morning route to work are endless. So how do you take the most responsible approach to these predicaments?
Showing that you take initiative and think ahead are the best examples to share during your interview. You want to show that you are dependable and reliable. And when something goes wrong to keep you from showing up on time, you always take the proactive approach.
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Answer Examples
1.
How would you handle a situation where you were going to be late for work?
" I always make sure I have the numbers of my coworkers and my boss so that I can call to let them know if I'm stuck or might be running late. I would call my boss first to let them know, and I would also tell them I would be willing to stay late or skip lunch to make up for the time missed. If I needed to, I would call a coworker to see if they could fill in for me until I get there."

Breakdowns, wrecks, traffic jams, rain storms... the possibilities that could interfere with your morning route to work are endless. So how do you take the most responsible approach to these predicaments?
Showing that you take initiative and think ahead are the best examples to share during your interview. You want to show that you are dependable and reliable. And when something goes wrong to keep you from showing up on time, you always take the proactive approach.
Rachelle's Answer
" I always make sure I have the numbers of my coworkers and my boss so that I can call to let them know if I'm stuck or might be running late. I would call my boss first to let them know, and I would also tell them I would be willing to stay late or skip lunch to make up for the time missed. If I needed to, I would call a coworker to see if they could fill in for me until I get there."
2.
Do you have any experience with social media or marketing?
"Most of my marketing experience has been from promoting group events that I organized online. I primarily used Facebook to spread the word, posting pictures and videos that were relevant to the events."

Some campus tour guides are responsible for undergraduate admissions projects. These projects may involve promoting student events to help them get more involved with the student body on campus. Marketing experience will come in handy! You may have only used social media for personal use, like Facebook or Instagram. If this is the case, talk about how you will use your skills to help engage with future and present students.
Rachelle's Answer
"Most of my marketing experience has been from promoting group events that I organized online. I primarily used Facebook to spread the word, posting pictures and videos that were relevant to the events."
3.
Tell me what you know about our university.
Before your interview, take some time to research the school. Familiarize yourself with the different departments, degrees the offer and their culture. You will want to be able to talk about the different organizations on campus and what's it's like to be a student there. You'll need to know about the cool places to hang out and the up and coming organizations. Make sure you are also up to date on any big social events. The interviewer wants to hear that you are knowledgeable enough about the school to educate others. Take some time to review the website and talk to the admissions office about the enrollment process. The more you know the better guide you will be!
4.
What is your academic standing?
Be honest! You're interviewing at a school that has access to your records! It's important to consider your academic standing when you apply for a campus tour guide position because you will be expected to maintain your good grades. Explain to the interviewer that you are diligent with your studies and share your GPA. Be confident in your abilities! The interviewer wants to hear that you will continue to work hard to be an example to future students.
5.
Are you a team player?
"Yes! I enjoy working in teams because I am a people person and I enjoy learning from others. I recently worked on a school project in my mass communications class. I liked participating in discussions and encouraging each other as we each did our part of creating an awesome presentation!"

Show off your team skills by giving an example of when you worked together with your coworkers. Demonstrate how you communicated your thoughts or opinions. Share how you contributed to the project. Explain how you enjoy collaborating with others.
Rachelle's Answer
"Yes! I enjoy working in teams because I am a people person and I enjoy learning from others. I recently worked on a school project in my mass communications class. I liked participating in discussions and encouraging each other as we each did our part of creating an awesome presentation!"
6.
Why do you want to be a campus tour guide?
"I'm excited about the opportunity to get to know future students and teach them about what I have learned about the school. I enjoy giving presentations and promoting school events. I have had such a great experience at this school that I want to share it with others!"

Share your enthusiasm! The interviewer wants to know that you are passionate about guiding and educating others. Demonstrate your positive spirit and your outgoing attitude! Talk about a few aspects of the job that excite you!
Rachelle's Answer
"I'm excited about the opportunity to get to know future students and teach them about what I have learned about the school. I enjoy giving presentations and promoting school events. I have had such a great experience at this school that I want to share it with others!"
7.
Give me an example that demonstrates your school pride.
You may have been a die-hard basketball fan, waving a banner or even participating on the cheerleading team. This is a great opportunity to share talk about your involvement in high school or college. Whether you like to watch events or play on a team, share an example that shows how proud you are to be a part of your school.
Rachelle's Answer
"I use to wear face paint when I would attend football games in high school. Now I don't always dress up, but I still wear my school colors and tailgate with my friends before games. I love the community and I love supporting my school teams!"
8.
How do you keep yourself motivated?
"I like to set small goals throughout the week. Each week I aim for five to ten of the students who attend my tour to enroll in the school. I check in with the admissions department to find out which students are considering the school and which ones have enrolled. It helps me stay positive when I know I'm making an impact. I know there will be hard days where it's difficult to be motivated about my job. Focusing on my goals helps me to keep going."

When a parents begin to bicker and students are whining because it's so hot outside, you might need that reminder of why you love your job. Give an example that shows you can stay positive and persevere even when you're faced with obstacles. Share any tools that help you keep a great attitude!
Rachelle's Answer
"I like to set small goals throughout the week. Each week I aim for five to ten of the students who attend my tour to enroll in the school. I check in with the admissions department to find out which students are considering the school and which ones have enrolled. It helps me stay positive when I know I'm making an impact. I know there will be hard days where it's difficult to be motivated about my job. Focusing on my goals helps me to keep going."
9.
How would you rate your communication skills?
Before you answer this question, write down some qualities that make you a good communicator. People with excellent communication skills are able to articulate themselves to people of all cultural backgrounds and capabilities. They are compassionate and able to express themselves effectively through body language and facial expressions. For this role, you will need to be able to communicate to large groups. Public speaking can be a challenging form of communication, but with some determination and practice, you will be a pro in no time! Share some of the qualities that make you a great communicator! You can also give an example of a situation where you took time to listen and communicate effectively with a coworker or a team.
10.
Do you have any experience with public speaking?
Campus tour guides are positive and outgoing. They are excited to share their knowledge about the history and all of the benefits of an education at the university. Public speaking experience is not always required, but extremely helpful! If you are comfortable speaking in front of a crowd, you will be able to easily adapt to giving tours on a regular basis. If you have given a presentation or a speech at school, you can share what that experience was like for you. If you've ever been nervous about public speaking, talk about what you have done to ease the anxiety.
11.
How well do you know your way around our campus?
Even if you know the campus like the back of your hand, take some time before your interview to explore the campus, using a map and marking important places like the union, bathrooms, and each department building. You may only have a couple of hours to give a tour, so you will want to hit up the most popular spots, including historical markers. The interviewer wants to feel confident in your ability to tour the campus without getting lost or forgetting where to go!
12.
Tell me about your customer service experience.
"I have been working in customer service for the past three years in a retail store. I have learned how to listen and show empathy whenever a customer has an issue. I am also very experienced in meeting customer needs and problem-solving. I really enjoy helping others, which is why I am excited about this opportunity! I'm ready to take my experience to the next level."

Some people enjoy making the customer happy and receiving positive feedback after an interaction. Others like the satisfaction of solving problems. Explain your experience to show the interviewer that you treat customers with respect and take great care to resolve issues. Customer service experience is not always a requirement, but very helpful for a position as a campus tour guide! If you haven't worked in customer service, share any relevant work or volunteer experience.
Rachelle's Answer
"I have been working in customer service for the past three years in a retail store. I have learned how to listen and show empathy whenever a customer has an issue. I am also very experienced in meeting customer needs and problem-solving. I really enjoy helping others, which is why I am excited about this opportunity! I'm ready to take my experience to the next level."
13.
Which of your strengths will help make you an excellent campus tour guide?
"I'm a leader and an excellent communicator. I am good at observing people and noticing body language. I can tell when others feel nervous or uncomfortable and I am good at being sensitive to their needs. I like speaking in front of others, and I feel confident that these strengths will make me a great fit for this position!"

If you're having trouble thinking about your strengths, take a look at your resume. Notice your accomplishments and think about the qualities you embody that made those achievements possible. Make a list of those strengths. Next, take a look at the job description and ask yourself how your qualities and skills will help you meet the requirements for the job. You are great with people and self-motivated. You are independent and don't require much supervision. Your strengths will make you the perfect fit for this role!
Rachelle's Answer
"I'm a leader and an excellent communicator. I am good at observing people and noticing body language. I can tell when others feel nervous or uncomfortable and I am good at being sensitive to their needs. I like speaking in front of others, and I feel confident that these strengths will make me a great fit for this position!"
14.
How do you stay organized?
"I always use a calendar and my to-do list to stay organized. I check my to-do list at the beginning of the day, updating any new tasks, and the end of the day so that I am prepared for the next morning. I set up alerts on my calendar to remind me of important events and meetings."

Leading campus tours will require organization by you and your team. You will be working with admissions to coordinate the tours and other events like fundraisers or concerts. You will need to keep track of your daily tasks as well as the events going on across campus. Give a few examples of how you will keep it all together!
Rachelle's Answer
"I always use a calendar and my to-do list to stay organized. I check my to-do list at the beginning of the day, updating any new tasks, and the end of the day so that I am prepared for the next morning. I set up alerts on my calendar to remind me of important events and meetings."
15.
Tell me about your leadership experience.
Campus tour guides serve as representatives of the student body. They lead by example and motivate future students by helping them get excited about attending a new school. Before you answer this question, take a moment to define what leadership means to you. Even if you have little experience guiding or facilitating teams, you have learned about leadership from managers, professors and other role models in your life. Leaders can be held accountable and they listen to the opinions of others. They are good decision-makers and they genuinely care about their team. They are proactive, anticipating problems and taking initiative. You might consider discussing your influence when you were on a sports team or participating in a social group, like a fraternity of sorority. If you started a club in high school or if you participated in the student council cabinet, those are great experiences to share as well!
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25 Campus Tour Guides Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. How would you handle a situation where you were going to be late for work?
  2. Do you have any experience with social media or marketing?
  3. Tell me what you know about our university.
  4. What is your academic standing?
  5. Are you a team player?
  6. Why do you want to be a campus tour guide?
  7. Give me an example that demonstrates your school pride.
  8. How do you keep yourself motivated?
  9. How would you rate your communication skills?
  10. Do you have any experience with public speaking?
  11. How well do you know your way around our campus?
  12. Tell me about your customer service experience.
  13. Which of your strengths will help make you an excellent campus tour guide?
  14. How do you stay organized?
  15. Tell me about your leadership experience.
  16. How do you stay up to date on the latest campus activities?
  17. How do you make students and parents feel welcomed on the tour?
  18. What are some areas you could improve on?
  19. What are is your availability?
  20. Do you have any experience in customer service or hospitality?
  21. How will you build relationships with students and parents?
  22. How will you balance this job with your schoolwork?
  23. Have you ever led a campus tour before?
  24. Give me an example that shows you are dependable.
  25. Why do you want a job while you're finishing school?
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