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Campus Tour Guides Interview
Questions

25 Questions and Answers by Rachelle Enns

Updated August 30th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 25
How would you rate your communication skills?
View Answer
How to Answer
Before you answer this question, write down some qualities that make you a good communicator. People with excellent communication skills are able to articulate themselves to people of all cultural backgrounds and capabilities. They are compassionate and able to express themselves effectively through body language and facial expressions. For this role, you will need to be able to communicate to large groups. Public speaking can be a challenging form of communication, but with some determination and practice, you will be a pro in no time! Share some of the qualities that make you a great communicator! You can also give an example of a situation where you took time to listen and communicate effectively with a coworker or a team.
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Top 25 Campus Tour Guides Interview Questions with Full Content
1.
How would you rate your communication skills?
Before you answer this question, write down some qualities that make you a good communicator. People with excellent communication skills are able to articulate themselves to people of all cultural backgrounds and capabilities. They are compassionate and able to express themselves effectively through body language and facial expressions. For this role, you will need to be able to communicate to large groups. Public speaking can be a challenging form of communication, but with some determination and practice, you will be a pro in no time! Share some of the qualities that make you a great communicator! You can also give an example of a situation where you took time to listen and communicate effectively with a coworker or a team.
2.
Give me an example that demonstrates your school pride.
You may have been a die-hard basketball fan, waving a banner or even participating on the cheerleading team. This is a great opportunity to share talk about your involvement in high school or college. Whether you like to watch events or play on a team, share an example that shows how proud you are to be a part of your school.
Rachelle's Answer
"I use to wear face paint when I would attend football games in high school. Now I don't always dress up, but I still wear my school colors and tailgate with my friends before games. I love the community and I love supporting my school teams!"
3.
How well do you know your way around our campus?
Even if you know the campus like the back of your hand, take some time before your interview to explore the campus, using a map and marking important places like the union, bathrooms, and each department building. You may only have a couple of hours to give a tour, so you will want to hit up the most popular spots, including historical markers. The interviewer wants to feel confident in your ability to tour the campus without getting lost or forgetting where to go!
4.
How do you stay organized?
"I always use a calendar and my to-do list to stay organized. I check my to-do list at the beginning of the day, updating any new tasks, and the end of the day so that I am prepared for the next morning. I set up alerts on my calendar to remind me of important events and meetings."

Leading campus tours will require organization by you and your team. You will be working with admissions to coordinate the tours and other events like fundraisers or concerts. You will need to keep track of your daily tasks as well as the events going on across campus. Give a few examples of how you will keep it all together!
Rachelle's Answer
"I always use a calendar and my to-do list to stay organized. I check my to-do list at the beginning of the day, updating any new tasks, and the end of the day so that I am prepared for the next morning. I set up alerts on my calendar to remind me of important events and meetings."
5.
Tell me about your leadership experience.
Campus tour guides serve as representatives of the student body. They lead by example and motivate future students by helping them get excited about attending a new school. Before you answer this question, take a moment to define what leadership means to you. Even if you have little experience guiding or facilitating teams, you have learned about leadership from managers, professors and other role models in your life. Leaders can be held accountable and they listen to the opinions of others. They are good decision-makers and they genuinely care about their team. They are proactive, anticipating problems and taking initiative. You might consider discussing your influence when you were on a sports team or participating in a social group, like a fraternity of sorority. If you started a club in high school or if you participated in the student council cabinet, those are great experiences to share as well!
6.
How do you stay up to date on the latest campus activities?
"I read College Guide Magazine, which is a local publication that lists the weekly events with articles about college organizations. I'm also involved in my fraternity, and we are always participating in events of our own and with other social groups."

The interviewer wants to hear about your involvement with student organizations. Campus tour guides are expected to know the campus, its events and activities in order to educate new students and help them get involved. There are many ways to get involved. You may search online for groups that share your interest, or you may participate in organized sports, like intramurals. If you are not already involved, talk to other students or research online to find out about upcoming events! It's important to find your niche so that you don't get lost in the crowd!
Rachelle's Answer
"I read College Guide Magazine, which is a local publication that lists the weekly events with articles about college organizations. I'm also involved in my fraternity, and we are always participating in events of our own and with other social groups."
7.
Do you have any experience with social media or marketing?
"Most of my marketing experience has been from promoting group events that I organized online. I primarily used Facebook to spread the word, posting pictures and videos that were relevant to the events."

Some campus tour guides are responsible for undergraduate admissions projects. These projects may involve promoting student events to help them get more involved with the student body on campus. Marketing experience will come in handy! You may have only used social media for personal use, like Facebook or Instagram. If this is the case, talk about how you will use your skills to help engage with future and present students.
Rachelle's Answer
"Most of my marketing experience has been from promoting group events that I organized online. I primarily used Facebook to spread the word, posting pictures and videos that were relevant to the events."
8.
How would you handle a situation where you were going to be late for work?
" I always make sure I have the numbers of my coworkers and my boss so that I can call to let them know if I'm stuck or might be running late. I would call my boss first to let them know, and I would also tell them I would be willing to stay late or skip lunch to make up for the time missed. If I needed to, I would call a coworker to see if they could fill in for me until I get there."

Breakdowns, wrecks, traffic jams, rain storms... the possibilities that could interfere with your morning route to work are endless. So how do you take the most responsible approach to these predicaments?
Showing that you take initiative and think ahead are the best examples to share during your interview. You want to show that you are dependable and reliable. And when something goes wrong to keep you from showing up on time, you always take the proactive approach.
Rachelle's Answer
" I always make sure I have the numbers of my coworkers and my boss so that I can call to let them know if I'm stuck or might be running late. I would call my boss first to let them know, and I would also tell them I would be willing to stay late or skip lunch to make up for the time missed. If I needed to, I would call a coworker to see if they could fill in for me until I get there."
9.
Are you a team player?
"Yes! I enjoy working in teams because I am a people person and I enjoy learning from others. I recently worked on a school project in my mass communications class. I liked participating in discussions and encouraging each other as we each did our part of creating an awesome presentation!"

Show off your team skills by giving an example of when you worked together with your coworkers. Demonstrate how you communicated your thoughts or opinions. Share how you contributed to the project. Explain how you enjoy collaborating with others.
Rachelle's Answer
"Yes! I enjoy working in teams because I am a people person and I enjoy learning from others. I recently worked on a school project in my mass communications class. I liked participating in discussions and encouraging each other as we each did our part of creating an awesome presentation!"
10.
Tell me about your customer service experience.
"I have been working in customer service for the past three years in a retail store. I have learned how to listen and show empathy whenever a customer has an issue. I am also very experienced in meeting customer needs and problem-solving. I really enjoy helping others, which is why I am excited about this opportunity! I'm ready to take my experience to the next level."

Some people enjoy making the customer happy and receiving positive feedback after an interaction. Others like the satisfaction of solving problems. Explain your experience to show the interviewer that you treat customers with respect and take great care to resolve issues. Customer service experience is not always a requirement, but very helpful for a position as a campus tour guide! If you haven't worked in customer service, share any relevant work or volunteer experience.
Rachelle's Answer
"I have been working in customer service for the past three years in a retail store. I have learned how to listen and show empathy whenever a customer has an issue. I am also very experienced in meeting customer needs and problem-solving. I really enjoy helping others, which is why I am excited about this opportunity! I'm ready to take my experience to the next level."
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