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athenahealth Mock Interview

Question 3 of 35 for our athenahealth Mock Interview

athenahealth was updated by on February 15th, 2023. Learn more here.

Question 3 of 35

When have you shown a willingness to learn a new method or new approach to solving a problem?

"Early in my career, my facility came under new management, and many new methods and policies came into place. I noticed many of my close colleagues were very down about the upcoming change and failed to try and look at the positives that were coming. My approach throughout the process was to see the entire picture of things happening and be a positive influence on others. I learned some exciting new approaches to our challenges in customer management. I quite enjoyed and learned a lot from this process so early in my career."

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How to Answer: When have you shown a willingness to learn a new method or new approach to solving a problem?

Advice and answer examples written specifically for an athenahealth job interview.

  • 3. When have you shown a willingness to learn a new method or new approach to solving a problem?

      Why the Interviewer Asks This Question

      According to their website, advances in technology are reshaping every aspect of healthcare. As a key supplier of EHR, client-facing, and other healthcare-related software, the organization needs to be open to embracing new ideas and ways of doing business to ensure they stay at the top of their game. All staff at athenahealth must have this same mindset as well.

      Written by Ryan Brunner on February 15th, 2023

      How to Answer

      Openly discuss your ability to approach a problem using new and creative methods by highlighting a recent example. As you talk about a time you did just this, make sure to emphasize that you focused on the resolution and why being adaptable on your end was the right thing to do. To tie this back to athenahealth, make it clear that you were ready and willing to make a positive difference and strive for excellence in doing things a new way.

      Written by Ryan Brunner on February 15th, 2023

      Answer Example

      "Early in my career, my facility came under new management, and many new methods and policies came into place. I noticed many of my close colleagues were very down about the upcoming change and failed to try and look at the positives that were coming. My approach throughout the process was to see the entire picture of things happening and be a positive influence on others. I learned some exciting new approaches to our challenges in customer management. I quite enjoyed and learned a lot from this process so early in my career."

      Written by Ryan Brunner on February 15th, 2023

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "I’m always willing to learn a new method, the world is ever-changing, and if you are not willing to make changes to your workday, then that could become a problem. I don’t have issues with new approaches if it helps to solve problems. I also am fine if someone gives me an idea on how to approach solving a problem."

      Marcie's Feedback

      It's great that you're open to learning new methods and approaches. Use the STAR method to describe a time when you successfully learned a new method/approach and explain how this made you more efficient or productive at work. Don't just talk vaguely about how you're fine with this; instead, give specific examples to show you've done this before. Nice job!

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